Patrons will come to the desk and ask “What’s a good book?”
I suggest having a go-to list of 3-5 authors that fall in to each major category. -Historical Romance = Julia Quinn, Lisa Kleypas, Mary Balogh -Cozy Mystery = Laura Childs, Donna Andrews, MC Beaton -Espionage Thriller = Daniel Silva, Robert Ludlum, Tom Clancy -Medical thriller = Tess Gerritsen, Robin Cook, Michael Palmer
Books & Authors and Novelist are great databases
Freebies that help: Goodreads “Listopia” feature, Library Thing, YourNextRead.com, Library Reads lists Non-fiction readers advisory and “subject advisory” -A question about pirates = fiction, non-fiction, movies, music, video games, audio books, magazines
HH You’ve got questions, we’ve got answers! One of my favorite parts of adult services is general reference service. -Settling bets -Do you have books on…pretty much anything!
Includes helping people learn to do research, evaluating sources
“The deep web” – beyond a google search: databases, and not just library databases. -Government Agency databases -Public information
Who has the answer I’m looking for? Find them.
Referral is a major part of reference service. -You don’t get to choose what kinds of reference questions you will/won’t answer. -You have to at least provide referral to EVERY question.
Mary and I will talk more about this in our other two programs.
For now, know that Collection Management is a core piece of Adult Services. -All staff use the collection to provide reference and readers advisory
Also keep in mind that this includes all formats, not just books.
HH Library programming are events hosted by the library, usually at no extra cost to the public. (Note: NOT FREE! NOTHING IS FREE!)
Why we do programming – Mary and I talk a lot about holistic library service, in which everything is connected. We do programming to help the library meet its mission and to enhance other services. (DIA Inside Out>>Community Event>>Programming>>Collection) Lifelong learning Entertainment Create cultural opportunities for our community To market library services, projects, technology, collections
Multi-generational programs Book-related programs: book clubs, author visits, author Skypes, crafts out of books, book talks Other programs: Money Smart Week, National Library Week, etc. Tie in with Chase’s calendar of events. Health, financial, philosophy, film, music, cultural/ethnic celebrations (Chinese New Year)
HH Takes the library into the community Makes the library a part of the community, a contributor to solving community problems and enhancing the community as a great place to live! Harwood Institute: Community Conversations. Find out what the community needs, and how the library can contribute.
Retirement homes Senior living facilities Senior centers, other social centers Churches/synagogues/temples, etc. Booths at local festivals Shut-ins and others who are homebound (new mothers) – “Home delivery” vs. “Homebound” delivery
Partner with community centers, cultural centers, community pools, recreation centers Businesses like banks, gyms, restaurants, grocery stores
HH Tech programming: Teaching computer classes One-on-one computer consultations/tutoring Host a Fix-it Clinic Computer security Drop-in tutoring with NHS students and savvy seniors Recently at my library: “Cut the Cord on Cable”
Tech duties in Adult Services: Supporting library technology, like Overdrive, Hoopla, Flipster, Windows, email, cloud storage, social media Don’t be afraid to touch devices! My library has a drawer of devices so we can follow along while the patron is hands-on with their own devices
Giving “tax advice” Only basic forms are available. Set up a kiosk for printing tax forms AARP free tax help for seniors
HH Services for Immigrants: Immigration Citizenship Test prep Passport services ELL discussion groups ESL collection
For more ideas: IFLA = International Federation of Library Associations http://www.ifla.org/public-libraries IMLS = Institute of Museum and Library Services https://www.imls.gov/issues/national-initiatives/serving-new-americans
MI Bridges: food assistance, utility assistance
Shelters for homeless, domestic abuse
Washers/dryers provided to the homeless at a school – great idea for libraries!
“Rent a suit” for interviews
Ancestry Library Edition database MyHeritage: New MeL database (Say nice things! This program is sponsored by LOM!) Social Security Death Index Census Vital records Latter Day Saints Family History Libraries Local and state genealogy societies Magazines like Family Tree Magazine and NGS: National Genealogical Society How-to programs, research blitz days, field trips to LOM or Family History Library
Small Business Development Center collections SCORE counseling Partner with Chamber of Commerce or DDA to hold workshops on business topics – management, business taxes, hiring/firing, etc. Databases like DemographicsNow, Reference USA, Business Insights, Business Decision Investing materials like Value Line and Morningstar (are also databases)
Services, programs, and materials for adults, but about children: Potty training Sleeping Eating Sibling rivalry New baby Homework help, study habits Setting up IEPs for special needs children
“Born to Read” baby bags Home delivery for new parents, those with sick children
18-25 year olds Book discussions in bars Nerf wars Programs, materials in special collection about Life Skills – how to get a mortgage, how to get a bank loan, decorating small spaces like apartments, car repair, cooking for one Mock interviews Bullet journals
Equipment like magnifiers and Optelec
Low Vision Info Session with speakers and sharing
Applications for libraries for the blind
A good example of holistic library service.
Displays highlight collections, point patrons to programs, can include bookmarks with web links or point them to a pathfinder, highlight a database, local businesses
They make the library -More fun -More “homey” -More relevant, pointing out services, materials, programs that people didn’t know you offered -connect the library to community services and partnerships
This may or may not fall under Adult Services in your library.
In my library, adult volunteers do: -minor shelving, such as to catch up after a holiday closure -help with big programs like Star Wars Reads Day – hand out brochures at programs, greet at the door, replenish refreshments
In my library, it requires people to live in our community and attend a volunteer training orientation
Contribute content to the library web page - book reviews - program announcements - service updates - literacy tips
Contribute content to social media - Social media team includes 2 adult services staff at my library
This might seem like a strange service to call out, but patrons are constantly looking to borrow charging cables. -for phones -for tablets -for laptops -extension cords, depending on where your outlets are located -Ethernet cables if you have wired internet ports for public use
We hold ID or library card while they use.
Charging stations are another great service to offer.
Finally, I want to share a philosophy that is close t my heart.
Customer service is the number one service you can provide. That doesn’t just mean being nice and friendly to people, although that is part of it.
It means not letting policy and procedure get in the way of allowing patrons to do what they came to do. -They chose the library because they believed you could help them. -What’s the worst thing that could happen? Is it unsafe? Is it so unfair that others would be burdened by it? -If you’re afraid that if you allow it, everyone will want to do it, maybe it is a service you should offer! Everyone will use it! -It is hard enough to get the community to understand what the library does – don’t disappoint them by making them learn what you CAN’T do. -If you have to say no, you should have a VERY good reason why you can’t accommodate the request. (Not just “it’s hard” or “it would inconvenience staff” – you get PAID to do a job.)
Introduction to Adult Services
Where the magic happens
Presented by Holly Hibner and Mary Kelly