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SmartCom TV Operators Business Case

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SmartCom is a mobile unified communication platform that enables TV operators to communicate with their viewers and subscribers for FREE from anywhere in the world with calling, messages and live chat features where customers can be connected all the time.
Customers will be able to self-service themselves in renewals, complaints, voting, activation, reminders.

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SmartCom TV Operators Business Case

  1. 1. Business Case – TV Operators www.smarteletec.com
  2. 2. TV Operators Business Case: Mobile Applications have become omnipresent in many aspects of our lives in the past five years and they have completely changed our needs. Industries are continuously trying to face these changes to catch up with the environment in which they operate. Today, TV viewers and subscribers are more interested on having a great experience through mobile phones Challenge: TV operators have been struggling for a long time to find effective and efficient methods of communications that will connect them to their international viewers without absorbing all of the communications expenses which caused by having a local numbers in each country or ask customers to call them on international numbers TV operators are also looking to decrease the number of calls reaching to their call center by providing self-service features and IVR where customers can do activation, renew subscription, vote or complaint. SmartCom: SmartCom is a mobile unified communication platform that enables TV operators to communicate with their viewers and subscribers for FREE from anywhere in the world with calling, messages and live chat features where customers can be connected all the time. Customers will be able to self-service themselves in renewals, complaints, voting, activation, reminders. SmartCom user’s experience is delivered through mobile application that can be integrated with the TV operators’ current mobile app or it can separate app with the TV operator feel and look.
  3. 3. TV Viewers / Subscribers: SmartCom will enable clients to: - Call TV Operators from anywhere in the world for FREE. - Send message with multimedia to TV Operators for FREE. - Chat Live with Call Center Agents for FREE. - Receive Voicemail messages if they are not available for FREE. - Submit M-Complaints directly from the mobile app. - Service themselves in renewal, activation, reminders, ... etc. TV Operators: SmartCom will enable TV Operators to: - Call and text Customers for FREE - Send Bulk Messages to certain demographics - Send Voice Interactive Messages for surveys. - Send Reminders to customers for FREE - Advertise Special Offers. - Identify the saturation of their customers. SmartCom Benefits  Free Communications: Free calls, SMS, Live Chat & Voicemails with Clients.  Cost Effective: Cut up to 70% of the current communications bills (Calls and SMS).  Customer Centricity: increased value, enhanced customer lifecycle and better customer experience.  Private Community: Full branded mobile application to build your own community.  Optimization: Organize your call center to maximize the efficiency.  Unified Communication: Increased internal collaboration and improved support for customers.

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