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Welcome to Websday                               Weekly Webinar Series on Wednesdays by AvtexMicrosoft CRM 2011 and yourCu...
Websday Schedule                      Upcoming Schedule of Websday TopicsDate / Time                    Topic09.19.2012 10...
Avtex Customer Conference 2012The Intersection of Technology and Customer Experience                                  Keyn...
About AvtexCommitted to Interaction OptimizationCompany Founded: 1972            Bloomington, MN (HQ)                     ...
Our Mission              Our mission is to use our technology know-how              to enable our clients to deliver an ex...
Avtex 360°                       Technology Enabled Customer Experience                                 Solutions for ever...
The Optimized Customer Experience         It’s not about multi channel  Interactive     Voice                      Social ...
CRM Impact - Let’s break it down            Interactive               Voice               Social        Video     Portals ...
Microsoft Dynamics CRMAn End to End Solution                              Marketing                        Extended CRM   ...
Why Microsoft Dynamics CRM?                                  User Experience  Websdays:   Weekly Webinar Series on Wednesd...
3 core tenants of CXM•   Set Goals and Metrics for them•   Standardize Processes•   Provide real-time role-tailored    fee...
DEMOWebsdays:   Weekly Webinar Series on Wednesdays by Avtex                                                           www...
The Winner Is …             Free Copy of Microsoft             Office 2010 ProfessionalWebsdays:   Weekly Webinar Series o...
Thank You!Thank you for attending Websday.We hope to see you at a future session.          www.avtex.com/websday     Websd...
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Webinar - Microsoft CRM 2011 and your Customer Experience Strategy

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Learn about how Avtex thinks about CRM. Why is it our choice as a repository of all customer data? What kinds of capabilities has Microsoft built into their version of CRM that help it become the hub of your Customer Experience strategy?

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Webinar - Microsoft CRM 2011 and your Customer Experience Strategy

  1. 1. Welcome to Websday Weekly Webinar Series on Wednesdays by AvtexMicrosoft CRM 2011 and yourCustomer Experience StrategyDate/Time: 09.19.2012 10:00 AM CDTPresenter: Bart Sneary, VP of CRM, AvtexLearn about how Avtex thinks about CRM. Why Bart Snearyis it our choice as a repository of all customer VP of CRM, Avtexdata? What kinds of capabilities has Microsoftbuilt into their version of CRM that help itbecome the hub of your Customer Experiencestrategy? Websdays: Weekly Webinar Series on Wednesdays by Avtex www.avtex.com/websday
  2. 2. Websday Schedule Upcoming Schedule of Websday TopicsDate / Time Topic09.19.2012 10:00 AM CDT Interaction Dialer overview - Outbound dialing made even more powerful10.03.2012 10:00 AM CDT Top 10 Reasons to Upgrade CRM Dynamics to CRM Dynamics 201110.10.2012 10:00 AM CDT SharePoint and Nintex: Better Together10.17.2012 10:00 AM CDT Managing Quality Assurance in your contact center with Interaction Recorder and Interaction Analyzer Websdays: Weekly Webinar Series on www.avtex.com/websday Register Today Wednesdays by Avtex www.avtex.com/websday
  3. 3. Avtex Customer Conference 2012The Intersection of Technology and Customer Experience Keynote Speaker Harley Manning 10.25.2012 Vice President Customer Experience Register Today Minneapolis, MN Forrester www.avtex.com/conference2012 Websdays: Weekly Webinar Series on Wednesdays by Avtex www.avtex.com/websday
  4. 4. About AvtexCommitted to Interaction OptimizationCompany Founded: 1972 Bloomington, MN (HQ) Milwaukee, WIEmployees: 200Revenue: ~$50MPohlad Family OwnedMicrosoft Gold PartnerInteractive Intelligence Partner Atlanta, GA Websdays: Weekly Webinar Series on Wednesdays by Avtex www.avtex.com/websday
  5. 5. Our Mission Our mission is to use our technology know-how to enable our clients to deliver an exceptional experience to their customers Websdays: Weekly Webinar Series on Wednesdays by Avtex www.avtex.com/websday
  6. 6. Avtex 360° Technology Enabled Customer Experience Solutions for every Point of Interaction Websdays: Weekly Webinar Series on Wednesdays by Avtex www.avtex.com/websday
  7. 7. The Optimized Customer Experience It’s not about multi channel Interactive Voice Social Video Portals Next ... Response IVR It’s about cross channel Websdays: Weekly Webinar Series on Wednesdays by Avtex www.avtex.com/websday
  8. 8. CRM Impact - Let’s break it down Interactive Voice Social Video Portals Response IVRWebsdays: Weekly Webinar Series on Wednesdays by Avtex www.avtex.com/websday
  9. 9. Microsoft Dynamics CRMAn End to End Solution Marketing Extended CRM Effectiveness Applications Websdays: Weekly Webinar Series on Wednesdays by Avtex www.avtex.com/websday
  10. 10. Why Microsoft Dynamics CRM? User Experience Websdays: Weekly Webinar Series on Wednesdays by Avtex www.avtex.com/websday
  11. 11. 3 core tenants of CXM• Set Goals and Metrics for them• Standardize Processes• Provide real-time role-tailored feedback Websdays : Weekly Webinar Series on Wednesdays by Avtex www.avtex.com/websday
  12. 12. DEMOWebsdays: Weekly Webinar Series on Wednesdays by Avtex www.avtex.com/websday
  13. 13. The Winner Is … Free Copy of Microsoft Office 2010 ProfessionalWebsdays: Weekly Webinar Series on Wednesdays by Avtex www.avtex.com/websday
  14. 14. Thank You!Thank you for attending Websday.We hope to see you at a future session. www.avtex.com/websday Websdays: Weekly Webinar Series on Wednesdays by Avtex www.avtex.com/websday

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