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SaaS in the eyes of an offshore provider

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This lecture was given during Software 07 - the larget event for Hi-Tech/ISV companies in Israel. It describes the pros and cons of SaaS - Software As A Service from our perspective. This case study was done on Lighthouse - a SaaS-based PLM we, at Ignite, use to manage offshore software development projects

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SaaS in the eyes of an offshore provider

  1. 1. Wednesday, March 28 th , 2007 SaaS in the eyes of the user Aviram Eisenberg CEO, Ignite
  2. 2. PLM/SDM Objectives <ul><li>Single View of all Software Development project life cycle aspects </li></ul><ul><li>Effective onsite-offshore communication </li></ul><ul><li>Keep in control of project budget/schedule/metrics </li></ul><ul><li>Transparent to the customer </li></ul><ul><li>Highly accessible </li></ul><ul><li>Support for Agile Development </li></ul>
  3. 3. Why SaaS? <ul><li>Web based – highly accessible </li></ul><ul><li>No hosting overhead </li></ul><ul><li>No administration overhead </li></ul><ul><li>Low cost – standard version is free of charge! </li></ul><ul><li>Free upgrades </li></ul><ul><li>Pay as you grow model </li></ul>
  4. 4. A Lighthouse in the mist <ul><li>Dashboard </li></ul><ul><li>Project/Tasks management </li></ul><ul><li>Resource management </li></ul><ul><li>Requirement management </li></ul><ul><li>Issue tracking </li></ul><ul><li>Change management </li></ul><ul><li>Test management </li></ul><ul><li>Defect management </li></ul><ul><li>Document management </li></ul><ul><li>Time management </li></ul><ul><li>Customized Reporting Module </li></ul>
  5. 5. Dashboard
  6. 6. Project Management
  7. 7. Requirements Management
  8. 8. Tests Management
  9. 9. Defect Management
  10. 10. Time Management
  11. 11. Customized Reports
  12. 12. Security <ul><li>Limited control over security measures </li></ul><ul><li>The corporate data is co-located with our competitors’ data! </li></ul><ul><li>Who is viewing the corporate data? </li></ul><ul><li>On the other hand, it’s only psychological fear </li></ul>
  13. 13. Customization <ul><li>Generic product vs. customized product </li></ul><ul><li>Change requests that are not popular receive low priority </li></ul><ul><li>New features requests </li></ul><ul><ul><li>Integration with version control systems </li></ul></ul><ul><ul><li>Bidirectional Links to wiki </li></ul></ul><ul><ul><li>Audit trail </li></ul></ul><ul><li>Customized work flow </li></ul>
  14. 14. Interfaces To External Platforms <ul><li>Interface to and from MS Project </li></ul><ul><li>Export R&D metrics to external Data Warehouse </li></ul><ul><li>Integration with IDE </li></ul><ul><li>Integration with version control systems </li></ul><ul><li>Integration with defect management systems </li></ul>
  15. 15. Backup & Recovery <ul><li>Limited control over backup measures </li></ul><ul><li>Where are the backup sets? </li></ul><ul><li>Who is responsible for the recovery? </li></ul>
  16. 16. Upgrades <ul><li>Downtime during upgrades vs. seamless upgrades </li></ul><ul><li>Limited control over downtime periods </li></ul>
  17. 17. Support <ul><li>A product oriented company may have difficulties providing effective service </li></ul><ul><ul><li>Online support </li></ul></ul><ul><ul><li>24X7 Support </li></ul></ul><ul><ul><li>Knowledge base </li></ul></ul><ul><ul><li>User Manuals </li></ul></ul><ul><ul><li>Training </li></ul></ul>
  18. 18. Performance & Usability <ul><li>The communication is over the WAN </li></ul><ul><li>Web-based application </li></ul><ul><ul><li>Use of Ajax </li></ul></ul><ul><ul><li>Integration with MS Project, Word, Excel </li></ul></ul>
  19. 19. Branding <ul><li>Logo </li></ul><ul><li>Corporate look & feel </li></ul><ul><li>Terminology </li></ul>
  20. 20. Wednesday, March 28 th , 2007 Aviram Eisenberg CEO, Ignite [email_address] www.igniteoutsourcing.com The outcome of a cooperation is not by sharing the limited opportunities exist but creating a new abundance where it was not previously showed. Q&A

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