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Process mining and lean

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Slides used for the workshop delivered during the Process Mining Camp 2014, where we made an effort to identify the touch points between Process Mining and Lean Management and where PM can help with your Lean initiative

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Process mining and lean

  1. 1. Documento propiedad de G2, Gobierno y Gestión de TI, S.L.@avallesalas Documento propiedad de G2, Gobierno y Gestión de TI, S.L.! Antonio Valle Salas Process Mining and Lean A workshop to identify where PM can help your Lean initiative
  2. 2. Documento propiedad de G2, Gobierno y Gestión de TI, S.L.@avallesalas Speaker Bio ANTONIO VALLE SALAS Founder, G2, Gobierno y Gestión de TI 1st Certified Lean Service Professional in Europe ITIL Expert, ITIL Service Manager, CISA, [···] 28 years in IT 18 years in ITSM 6 years in Lean 2 years in Process Mining http://www.gobiernotic.es avalle@gedos.es http://www.gedos.es @avallesalas http://linkedin.com/in/avallesalas
  3. 3. Documento propiedad de G2, Gobierno y Gestión de TI, S.L.@avallesalas Campfire workshop Who are you? What’s your relationship with Lean and PM? Do you need a quick “introduction to Lean”? Do you need a quick “introduction to Process Mining? What do you want to take home from this workshop?
  4. 4. Documento propiedad de G2, Gobierno y Gestión de TI, S.L.@avallesalas A brief intro to Lean Lean Thinking is a management strategy focused on maximizing stakeholder value by achieving the fastest rate of improvement in customer satisfaction, cost, quality, process speed, and return from invested capital It describes a holistic and sustainable approach that uses less resources to achieve goals Lean methods find and eliminate waste in both the consumption (customer) and provision (provider) activities (value streams) Its main focus is to maximize stakeholder value, and not cost reduction. Cost reduction appears as a secondary effect.
  5. 5. Documento propiedad de G2, Gobierno y Gestión de TI, S.L.@avallesalas The lean (TPS) house Customer Focused Respect People Safety, Quality, Delivery, Cost, Morale Process Oriented Just in Time Tack Time One piece flow SMED Kanban 3P Thinking How to think – 12 paradigms Reflection – Face the facts Ideas – Creativity Continuous learning culture Jidoka Built in quality Harmony of human and machine Andon Cord 5 Whys PokaYoke Standard Work 5S Visual Management Job Instructions Stability 4M Keijunka (stabilize demand and work) Long-Term thinking Kaizen Walk the Gemba PDCA 7 Wastes Muda Mura Muri Accountability Daily, weekly, monthly checks Total Involvement Urgency Escalation system speed of response (reflex reaction) Leadership Zone control Teams
  6. 6. Documento propiedad de G2, Gobierno y Gestión de TI, S.L.@avallesalas Core principles 1.- Identify customers and specify value 2.- Identify and map the Value Stream 3.- Create flow by eliminating waste 4.- Facilitate and Respond to customer pull 5.- Seek Perfection
  7. 7. Documento propiedad de G2, Gobierno y Gestión de TI, S.L.@avallesalas So everything is about flow Ensure each step in the flow is: •  Valuable •  Capable •  Available •  Adequate •  Flexible Stable  
  8. 8. Documento propiedad de G2, Gobierno y Gestión de TI, S.L.@avallesalas A method? A toolset? An approach? The book was not called “Lean Methodology” nor “Lean Framework” nor even “Lean Standard”… The book was called “Lean Thinking”. The change needed is more related with how the organization thinks than with what the organization does. This change in thinking will trigger the change in what the organization does and how do the organization perform its activities and even will affect in hoe the organization relates to others (partners and customers)  
  9. 9. Documento propiedad de G2, Gobierno y Gestión de TI, S.L.@avallesalas Some of the challenges in Lean
  10. 10. Documento propiedad de G2, Gobierno y Gestión de TI, S.L.@avallesalas Some of the Process Mining characteristics
  11. 11. Documento propiedad de G2, Gobierno y Gestión de TI, S.L.@avallesalas How PM can help Lean?
  12. 12. Documento propiedad de G2, Gobierno y Gestión de TI, S.L.@avallesalas Food for thoughts Process Statistics Value - What do they Want? Identify Waste waiting Inventory Extraprocessing Defects - Errors Sell the idea of Lean – Demonstrate the benefits Optimize the flow
  13. 13. Documento propiedad de G2, Gobierno y Gestión de TI, S.L.@avallesalas Food for thoughts Process Discovery See the value stream Team Engagement Hypothesis Validation Identify Waste Identify Mura Unbalanced Work
  14. 14. Documento propiedad de G2, Gobierno y Gestión de TI, S.L.@avallesalas Food for thoughts Process Analytics Hypothesis Validation Mura Identification Unbalanced Work Unbalanced Demand Muri
  15. 15. Documento propiedad de G2, Gobierno y Gestión de TI, S.L.@avallesalas Some ideas for PM Investigators and Developers To have a map that clearly identifies VA, NVA and NNVA activities To have metrics associated to the map that shows average and distribution of size of the queues Maybe something that can help identifying bottlenecks? CAMPERS: Your input is needed here!!
  16. 16. Documento propiedad de G2, Gobierno y Gestión de TI, S.L.@avallesalas Thank you! You just earned the Process Mining Camping skills badge

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