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Integrate Automic With
ServiceNow
November 2015
Craig Kirkeide
2 Property of Automic Software. All rights reserved
Agenda
+ What Can you Do
+ Let’s See it in Action
+ Closed Loop Automa...
3 Property of Automic Software. All rights reserved
What Can You Do
+ Open and Close Tickets
+ Automic Workflows in the Se...
4 Property of Automic Software. All rights reserved
What Can You Do – Open and Close Tickets
+ Utilize Documented SNOW Web...
5 Property of Automic Software. All rights reserved
What Can You Do – Service Catalogue Integration
+ Automic Connector fo...
Let’s Take a Look
7 Property of Automic Software. All rights reserved
What Can You Do – Closed Loop Automation
Real-time
Dashboards
Service ...
Any Questions?
Service Desk Automation with Service Now and ONE Automation
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Service Desk Automation with Service Now and ONE Automation

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Service Desk Automation with Service Now and ONE Automation

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Service Desk Automation with Service Now and ONE Automation

  1. 1. Integrate Automic With ServiceNow November 2015 Craig Kirkeide
  2. 2. 2 Property of Automic Software. All rights reserved Agenda + What Can you Do + Let’s See it in Action + Closed Loop Automation + Q&A
  3. 3. 3 Property of Automic Software. All rights reserved What Can You Do + Open and Close Tickets + Automic Workflows in the Service Catalogue + Closed Loop Automation
  4. 4. 4 Property of Automic Software. All rights reserved What Can You Do – Open and Close Tickets + Utilize Documented SNOW Web Services (REST) – Incidents – Requests – Problems + Add Attachments + Close Tickets Upon Action in Automic
  5. 5. 5 Property of Automic Software. All rights reserved What Can You Do – Service Catalogue Integration + Automic Connector for Service Now – Workflows Can be Called Directly from SNOW – Completion is Noted and Results are Updated Directly in SNOW
  6. 6. Let’s Take a Look
  7. 7. 7 Property of Automic Software. All rights reserved What Can You Do – Closed Loop Automation Real-time Dashboards Service Now Machine-generated incidents Self-Service Portal Support Calls Decision Automation Pattern Detection Process Flow Automation Automated Resolution Service Desk Integration Reporting Compliance Governance
  8. 8. Any Questions?

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