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Platform-as-a-Service for Automated Business Autocomes - Cap Gemini

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Platform-as-a-Service for Automated Business Autocomes - Cap Gemini

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Platform-as-a-Service for Automated Business Autocomes - Cap Gemini

  1. 1. Capgemini Autonomics Platform-As-A-Service for Automating Business Outcomes Automic World 2015
  2. 2. 2Copyright © Capgemini 2015. All Rights Reserved Capgemini Autonomics | 2015 Agenda I. The Evolution from Labor Arbitrage to Digital Service Delivery II. Speed & Quality as the New Value Drivers for Growth III. Intelligent Automation Builds the Foundation for the Cognitive Enterprise IV. The Rise of Digital Labor Gerry Leitão Capgemini, Vice President Managed Services Delivery & Platform Technologies Gerry Leitão is a global technology leader and visionary with over 20 years’ experience in delivering impactful business transformation and results to his clients. As the leader of Capgemini’s managed service platforms he is focused on disruptive trends such as DevOps, and rapid technology advances in areas like Autonomics, Cognitive Computing and Machine Learning and their impact on service providers and clients. He is continually evaluating, educating and integrating new capabilities into Capgemini’s managed service delivery platforms to enable Capgemini and its clients to capitalize on market disruption and new technologies.
  3. 3. 3Copyright © Capgemini 2015. All Rights Reserved Capgemini Autonomics | 2015 AM in-a-Box Continuous Improvement Transition Real-Time Dashboards Capgemini Lean Foundations Technology Office Service Delivery Automation is the New Platform Autonomic Systems Management Business Process Focus Integrated Program OfficeInnovation as a Service Digital Cloud Analytics Innovation Accelerators Social Autonomics next GEN Platform New Buyer Expectations Cognitive Computing DevOps Capability on Demand Business Outcomes Speed Artificial Intelligence Natural Language Processing Output Based Testing
  4. 4. 4Copyright © Capgemini 2015. All Rights Reserved Capgemini Autonomics | 2015 Industry Viewpoints on Autonomics Business management consultant McKinsey & Company forecasts that by 2025, automation technology innovations will assume control over tasks that are now performed by 250 million knowledge workers worldwide, freeing the remaining work force to devote their time and energy to more creative pursuits. By 2018, 30% of our interactions with technology will be through "conversations“ with smart machines. – Gartner According to IDC, by 2018 half of all consumers will interact with services based on cognitive computing on a regular basis.  78% said delays within IT Support negatively impact productivity  60% describe their interactions with IT support as time consuming  48% said these interactions are frustrating - CIO Insight Survey, April 2015
  5. 5. 5Copyright © Capgemini 2015. All Rights Reserved Capgemini Autonomics | 2015 Robotics RPA Islands of Automation DevOps Virtual Engineer Testing Service Delivery Automation Scripting Monitoring Swivel Chair Orchestration Capgemini Autonomics
  6. 6. 6Copyright © Capgemini 2015. All Rights Reserved Capgemini Autonomics | 2015 Automation Impact to drive a “Step Change” in the Speed and Quality of Execution 2015 2016 20172000 Machine Learning Natural Langue Processing Digital Assistants AI Technical Monitoring Scripting Manual Testing Manual Process Execution Application Performance Management (APM) Process Automation & Orchestration Automated Testing DevOps Global Delivery Labor Arbitrage Cloud & Big Data The Tipping Point to drive Autonomic & Cognitive Adoption Operational Excellence Speed & Quality of Execution
  7. 7. 7Copyright © Capgemini 2015. All Rights Reserved Capgemini Autonomics | 2015 Intelligent Automation Auto Build Auto Test Auto Discover Auto Diagnose Auto MonitorAuto Deploy Auto Scale Auto Provision Auto Secure Auto Heal
  8. 8. 8Copyright © Capgemini 2015. All Rights Reserved Capgemini Autonomics | 2015 Automating across our Managed Services Stack Autonomics is woven into all three layers of the Capgemini Managed Services Stack: Business Process Services, Application Services and Infrastructure Services Targeted Impact Application Services Autonomic SystemManagement Ecosystem Business Process Services 40% Supply Chain Management (SCM) Human Capital Management (HCM) Procurement (S2C), GRC Customer Experience Product Management Finance Transformation 60+% PRIVATE HYBRIDPUBLIC Infrastructure Services • Smart • Predictive • Automated • Digital • Ecosystem 40%
  9. 9. 9Copyright © Capgemini 2015. All Rights Reserved Capgemini Autonomics | 2015 Building a Digital Engineer ACT Auto Heal & Remediate • Communicate, Think, & Learn • Act • Sense Foundational Engineer Capabilities Auto Monitor & Diagnose Digital AssistantDigital Assistant Digital Engineer
  10. 10. 10Copyright © Capgemini 2015. All Rights Reserved Capgemini Autonomics | 2015 Our future workforce will include Digital Engineers Labor Based SDM Mary SAP FICO Lead Raj SAP SD Lead SD SAP Basis Lead John FICO Sr. Con Lisa FICO Cons Vijay FICO Digital Engineer SD Sr. Con Harry SD Digital Engineer Basis Eng Ashok DBA Joe DBA Digital Engineer Security & Authorizations Digital Engineer Basis Digital Engineer Future SAP ADM Staffing Model Digital Engineer Service Catalog SAP FICO, MM, SD…, Digital Engineer Basis Basis Digital Engineer Security Security Digital Engineer DBA Oracle, SQL Digital Server Middleware Tibco Digital Engineer ... … … …
  11. 11. 11Copyright © Capgemini 2015. All Rights Reserved Capgemini Autonomics | 2015 The Value of Autonomic System Management (ASM) Seconds to Minutes Autonomic Systems Management (ASM) Auto Monitor Auto Diagnose Auto Heal 90% Improvement in MTTR 90% Improvement in IT Effectiveness Current Approach Without Automation Major Incident Engage Triage Repair Alerts Days to Weeks Ineffective IT Service 60% Improvement in MTTR 75% Increase in IT Effectiveness Minutes to Hours Deep Monitoring & Diagnostics Repair Auto Monitor Auto Diagnose
  12. 12. The information contained in this presentation is proprietary. Copyright © 2015 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini. www.capgemini.com About Capgemini With almost 145,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. Learn more about us at www.capgemini.com.

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