Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Automic Service Orchestration - Self Service Desk Automation

898 views

Published on

Automic Service Orchestration - Self Service Desk Automation

  • Be the first to comment

Automic Service Orchestration - Self Service Desk Automation

  1. 1. Empowering Business through Automation with CONTINUOUS SERVICE AUTOMIC Service Orchestration Ralf Paschen, Sr. Director ww Product & Solutions Marketing
  2. 2. 3 Property of Automic Software. All rights reserved3 Property of AUTOMIC Software. All rights reserved Best Practices for Implementing Automation in Data Centers With Cloud and Virtualized Environments -- August, 2013 “Islands of automation” Service Desks Virtual Machines Application Deployment Storage Network
  3. 3. 4 Property of Automic Software. All rights reserved
  4. 4. 5 Property of Automic Software. All rights reserved5 Property of AUTOMIC Software. All rights reserved Service Desks Virtual Machines Application Deployment Storage Network Most organizations have added automation tools in an opportunistic way — one project or problem at a time. What is needed is an overarching architecture to enable integration and avoid overlaps. Best Practices for Implementing Automation in Data Centers With Cloud and Virtualized Environments -- August, 2013
  5. 5. 6 Property of Automic Software. All rights reserved Reality check for the business The business requested execution of IT services using self-service, but… They still had to wait days instead of hours The expected cost reduction never happened
  6. 6. 7 Property of Automic Software. All rights reserved Reality check for IT • IT requested an orchestrator and a self-service portal, but… Sheer complexity stopped the handling of complex services Several automation tools were used instead of having one Uber-Orchestrator tool to cover all the others Too many orchestration tools were used without integrating other tools, e.g., ITSM Self-service portals were used without automation, but with ticket handling instead Self-service portals were promising, but were not integrated with other tools Cloud Management suites promised too much and delivered only simple services Cloud Management suites had a ‘rip and replace’ strategy which did not work well in best-of-breed environments A rich set of enterprise automation capabilities was required, but this was not available in RBA or CLM tools
  7. 7. 8 Property of Automic Software. All rights reserved What prevents you from being better? Complexity of IT No reliability No scalability No visibility No time to value NO easy way to ORCHESTRATE complex processes
  8. 8. 9 Property of Automic Software. All rights reserved AUTOMIC empowers the business with self-service and easy-to-use business automation.
  9. 9. 10 Property of Automic Software. All rights reserved Continuous Service with Automic Dev to IT Ops Automated self-service deployments, giving Dev users access to IT Operations processes IT Ops to IT Ops Self service of “everything” from backup through provisioning of infrastructures IT Ops to the Business Self service of “everything”, from user onboarding to application delivery IT Ops to Dev Delivery of application- ready infrastructures to developers faster
  10. 10. 11 Property of Automic Software. All rights reserved DEMO
  11. 11. 12 Property of Automic Software. All rights reserved You need an UBER-ORCHESTRATOR Self-service request Approval workflow Provision service components Close out change process Apply patches & updates De-provision Fully orchestrated service delivery across all departments at the push of a button Single point of control for full-stack service delivery Recover resources to manage expenses by de- provisioning services not in use Rapid, reliable service delivery on-prem, in the cloud or in hybrid environments – without delays or errors caused by manual tasks & handoffs Provision, update, change and patch with one solution Assurance of process and configuration compliance
  12. 12. 13 Property of Automic Software. All rights reserved Self Service Application Ready Infrastructures Users access everything through self service IT builds and publishes automated provisioning services
  13. 13. 14 Property of Automic Software. All rights reserved Automic Service Orchestration: The UBER-ORCHESTRATOR SELF-SERVICE PORTAL INTEGRATION Automic empowers the agile enterprise through automated self service integration with leading helpdesks (ServiceNow, BMC Remedy, etc.) AUTOMIC REQUEST MANAGEMENT Self-service portal for the business users, which empowers them to be more agile and includes human workflows and approval processes AUTOMIC PLATFORM Open, scalable, reliable, and proven automation platform for thousands of customers with millions of transactions a day on-premise, hybrid or in the cloud AUTOMIC INTEGRATIONS Automic integrates with ITSM tools, orchestration tools, applications, operating systems, databases, CMDB, web services, and many others to ensure integration of your existing environment
  14. 14. 15 Property of Automic Software. All rights reserved Heterogeneity Counts Mainframe Unix Windows Networks Storage Security Containers BusinessDataSocial SaaS IaaS PaaS BusinessIntelligence VersionControlTesting Private Clouds
  15. 15. 16 Property of Automic Software. All rights reserved Example orchestration use cases: Application deployment SELF-SERVICEDEPLOYMENT Create a new instance of the multi-tier application for a new branch office REQUESTASERVERWITHDATABASE Requires an Oracle™ Database with a certain pre-configuration on a separate server AUTOMATEDACCEPTANCETESTING Run an acceptance test on a new Siebel application release and configuration package ANALYTICS Run monthly order reports and build compute-intensive scorings Multi-tier application Oracle database Monthly order reports Siebel application Business apps
  16. 16. 17 Property of Automic Software. All rights reserved Example orchestration use cases: Service changes EMPLOYEEONBOARDING An employee needs to be onboarded on all relevant IT systems DATA ANALYSTS Need a report based on big data SAPSYSTEMCOPY The business requests a system copy DISASTERRECOVERY IT needs a self-service portal to run the Disaster Recovery processes Onboarding Data analytics DRP SAP Business and IT services
  17. 17. 18 Property of Automic Software. All rights reserved DEMO
  18. 18. 19 Property of Automic Software. All rights reserved What makes us unique? The need for Business Automation WORKLOAD AUTOMATION RUNBOOK ITPA CLOUD MANAGEMENT PROVIDER AUTOMIC Workflow management with complex workflows, with integrated child workflows and an object-oriented concept Extensive integration with ITSM and provisioning solutions Huge scalability (10,000+ connected servers and millions of executed tasks) within one Automic instance Infrastructure automation, including application release and deployment automation within the same platform Workflow rollback and restart capabilities for each task Scheduling and calendar handling with each service execution
  19. 19. 20 Property of Automic Software. All rights reserved Proven business value Business agility AUTOMIC delivered our top 10 user requested services as fully automated workflows within just 4 months” Service delivery reduced from weeks to minutes Self-service on-boarding of students for online courses with ‘classroom as a service’ from over 4 days to under 4 hours

×