User Research Technologies Silverback And Clicktale

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What technologies do you use in user research? How do you best leverage these technologies?

As part of a panel discussion, Will Meurer discussed Silverback and Clicktale. Their strengths and weaknesses were covered as well as the impact they had on the research findings, with the clients, and with the designers.

From a panel discussion at the April 2010 Austin UPA meeting

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User Research Technologies Silverback And Clicktale

  1. 1. <ul><li>Silverback </li></ul><ul><li>www.silverbackapp.com </li></ul><ul><li>Screen capture software for Mac OS </li></ul><ul><li>Cost: $49 </li></ul><ul><li>Clicktale </li></ul><ul><li>www.clicktale.com </li></ul><ul><li>Interaction analytics for websites </li></ul><ul><li>Cost: $99 and up </li></ul>Will Meurer, Mumboe

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