User Research Technologies Morae And User Vue

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What technologies do you use in user research? How do you best leverage these technologies?

As part of a panel discussion, Amy Jones discussed Morae and UserView. Their strengths and weaknesses were covered as well as the impact they had on the research findings, with the clients, and with the designers.

From a panel discussion at the April 2010 Austin UPA meeting

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User Research Technologies Morae And User Vue

  1. 1. Two Great Tastes that Taste Great Together<br />Morae & Uservue<br />
  2. 2. The Situation<br />B2B (actually B2NP) model<br />SaaS<br />~9,000 users at 1200 organizations<br />A few in Austin, most not<br />
  3. 3. The Recruiting<br />A survey of all users has yielded a group of ~300 folks interested in usability testing<br />For a given project, send out a survey assessing profile and availability<br />Follow up with the best candidates and schedule a time via email<br />
  4. 4. The Testing Session<br />UserVue:<br />Easy for the tester to set up – just click a link<br />Recordings are already Morae-readable files<br />Allows observers to connect without interacting with the tester<br />Cons<br />Works only with PC, launches IE browser<br />UserVue is going away sometime this year<br />
  5. 5. The Analysis<br />Using Morae, review recordings and create video clips<br />Morae allows variable speed reviewing (up to 4x ‘realtime’)<br />Easy to control the playback, go back, mark as clips<br />Essentially clip the entire thing, and then re-assemble them as storyboards for export to PowerPoint or stand-alone video files<br />
  6. 6. The Presentation<br />Present to development team<br />Many of them will have been observers for one or more tests<br />Seeing 5 30-second clips strung together of 5 different people having the same problem is incredibly powerful<br />Morae also supports graphs and chart slides, and surveys built in to the tests. I rarely use these in presentations.<br />

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