1. Osama Nahhas
Contact:056-7699194
Email add: ausama2008@hotmail.com
Profile
 Results-oriented,dedicatedprofessional withextensiveexperience inthe restaurantand hospitality industries
 Outstandingcustomerservice skillswithprovensuccessinmanagingmultiple priorities simultaneouslyin
fastpacedenvironment
 Outgoing,optimisticemployee withthe abilitytogetalongwell witheveryone.
 Solidsupervisory,mathematical andplanning skills.
 Recognizedbypatronsforprovidingcourteous,efficientserviceandensuringpositive dining
 Experiences;consistentlyachievedafollowingof “regular”customers
Qualifications&courses :
 Technical secondaryschool
 Customerservices&telecommunicationservices(dubai)
Computer skills
 Microsoftwindows
 Internetapplication(email –explorer)
 Microsoftword
 Typing(Arabic– English)
Language:
 Mother language Arabic
 Secondlanguage : Englishgood (read -write - speak)
Personal detail:
 Name :Osamanahhas
 Nationality: Syrian
 Mobile : 056-7699194
 Driving license :valid U.A.E
 Department of protective systems
Work Experience in U.A.E
1- Al BustanRotana Hotel, Dubai
Position :Captain Order –From August 2003-2004
Responsibility
- Make sure that the restaurant space and kitchen are set up to achieve swift service and acceptable food.
- Polishing silverware and wine glasses, arranging the tables and coordinating timing kitchen and wait staff.
- Highly organized and able to multitask.
- Communicate with the executive chief and to be knowledge about a menu and specials.

2. 2- Ammunah Restaurant, Dubai
Position:AssistantManager – From 2005- 2008
Responsibility
 Ensuring the restaurant should maintains in adequate supply levels.
 Order product from food service companies, produce and seafood vendors and beverage distributors as
well as procure other items like utensils and tissue.
 Keep accurate records pertaining to what supplies have been ordered.
 Listen to suggestions from customers regarding additional menu items or ways to prepare a dish. And fulfill
the role of host by greeting customers as they enter the facility.
 Attending customers complain.
 Arranging schedule for staff, and evaluate their performance.
3- Starts Concepts, Dubai
Position Real Estate Sales Office – From 2008-2009
Responsibility
 Focus energy of upselling room rent
 Search for a new client and increased purchasing and referrals.
 Responsible for taking care of clients in a geographic region and be the person called with problems.
4- Gulf Direct Sales –From 2009 up to present, Dubai
Position :Marketing Executive and Call Center
Responsibility
 Develop new marketing strategies to promote the company’s products, services or image. Also evaluate
and analyze the effectiveness of these strategies by looking at the impact we had on market share and
consumer perception. Also establish pricing strategies, create and evaluate items to customer.
 Deal with the senior executive within the company, customers and suppliers.
 Answer customer inquiries, and explain billing processes to customers.
 Resolve customer issues, prevent customers from returning products and retain customers who might
otherwise adopt a competitor's products or services.
Personal Skills:
 Teamwork. Enjoy working in both team environments and independently
 Providing Excellent Customer Service. Customer focused employment, liaising as a runner
 Full Clean Driving License
 Flexible -- Willing to try new things and am interested in improving efficiency on assigned tasks.
 Strong Communication skill in English and Arabic
 Very good knowledge of all U.A.E roads (dubai – sharja – abudhabi ….)