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Effective Professional Communication

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A gentle introduction to effective professional communication

Published in: Self Improvement
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Effective Professional Communication

  1. 1. Effective Professional Communication by Aurora Computer Studies (auoracs.lk) Aurora Computer Studies 1
  2. 2. Agenda • What? • Why? • How? Aurora Computer Studies (auroracs.lk) 2
  3. 3. What is effective communication? Aurora Computer Studies (auroracs.lk) 3 
  4. 4. What is effective communication? • Communicate the right information, in the right way. Aurora Computer Studies (auroracs.lk) 4
  5. 5. Why effective communication? Aurora Computer Studies (auroracs.lk) 5
  6. 6. Why effective communication? • Make your life easy • Make others life easy • Society becomes more effective Aurora Computer Studies (auroracs.lk) 6
  7. 7. How to do effective communication? Aurora Computer Studies (auroracs.lk) 7
  8. 8. Modes of communication Speak Listen Write Read Aurora Computer Studies (auroracs.lk) 8
  9. 9. Mechanism Aurora Computer Studies (auroracs.lk) 9
  10. 10. Features of good communication • Correct o If not correct, all other points are useless • Complete o Do not omit important points • Precise/Relevant o No irrelevant (garbage) • Concise o We say “short and sweet” • Simple o If you are not saying in simple, ether you are not confident or you are cheating ! Aurora Computer Studies (auroracs.lk) 10
  11. 11. Steps 1. Know your Subject 2. Communicate only the truth 3. Make sure you have the necessary language skills o Words o Grammar 4. Have the features of good communication in mind o Simple, precise, concise, relevant, etc.. Aurora Computer Studies (auroracs.lk) 11
  12. 12. Effective speaking Aurora Computer Studies (auroracs.lk) 12
  13. 13. Where to use? • Face to face communication • Public speaking • Presentations Aurora Computer Studies (auroracs.lk) 13
  14. 14. General points • Confidence • Clear • Right speed • Friendly Aurora Computer Studies (auroracs.lk) 14
  15. 15. Public speaking • The three messages o Physical Message o Story Message o Visual Message Aurora Computer Studies (auroracs.lk) 15
  16. 16. Physical Message • The message that your body sends to the audience o Posture o Gesture o Voice control Aurora Computer Studies (auroracs.lk) 16
  17. 17. Story Message • What you convey with words, sentences and paragraphs Aurora Computer Studies (auroracs.lk) 17
  18. 18. Visual Message • The message you communicate with the visuals such as; o Presentations o Hand-outs o Posters Aurora Computer Studies (auroracs.lk) 18
  19. 19. Effective Listening Aurora Computer Studies (auroracs.lk) 19
  20. 20. Effective listening • Pay attention • Active listening o Respond appropriately • Agree or disagree • Clear or confused • Ask questions/clarifications • Differ judgements • Listen for ideas • Provide feedback Aurora Computer Studies (auroracs.lk) 20
  21. 21. Effective Writing Aurora Computer Studies (auroracs.lk) 21
  22. 22. Effective Writing • Hand writing o Make it clear o Reasonable speed • Too slow oWaste of time • Too fast oMay not clear enough • Typing o Type at reasonable speed o Use grammar & spelling checkers Aurora Computer Studies (auroracs.lk) 22
  23. 23. Effective Reading Aurora Computer Studies (auroracs.lk) 23
  24. 24. Types of reading • Fast reading o Look up something o Get the overview • Slow reading o Understand a complex idea Aurora Computer Studies (auroracs.lk) 24
  25. 25. Effective reading • Decide whether to read fast or slow • Read to get the core meaning • Read through the lines o In case of possible implicit meaning/message Aurora Computer Studies (auroracs.lk) 25
  26. 26. Ineffective communication Aurora Computer Studies (auroracs.lk) 26 
  27. 27. Reasons • Do not know your subject well • Poor language skills o Lack of words o Poor in grammar • Lack of understanding on features of good communication • Psychological fear • Trying to cheat someone o Your tone says it ! Aurora Computer Studies (auroracs.lk) 27
  28. 28. Symptoms • Not very confident in tone o In both oral & written communication • Unnecessary chunks • Use complicated terms too often • Say in too much lengths • Miss important points • Repetition • Too many spelling &/or grammar mistakes Aurora Computer Studies (auroracs.lk) 28
  29. 29. Thank You ! Presented by Nalaka Gamage Aurora Computer Studies (auoracs.lk) 29
  30. 30. "We are what we repeatedly do. Excellence, then, is not an act, but a habit." ~ Aristotle. Aurora Computer Studies (auroracs.lk) 30
  31. 31. Premier Study Center Aurora Computer Studies, Summerset College, # 135, 3rd Floor, DFCC Building, High Level Road, Maharagama. City Study Center Aurora Computer Studies, Summerset College, # 88/2, 2nd Floor, BOC Building, High Level Road, Kirulapone, Colombo 06 Details and enquiries : Call - 0719 842030 E-mail – info@auroracs.lk Web - www.auroracs.lk Aurora Computer Studies www.auroracs.lk

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