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ESHOPPER INDEX 2015: OVERALL RANKING

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The E-Commerce reference index based on the eShopper journey

Analysis and ranking of 111 leading local and international leaders’s E-Commerce ecosystems through 250 criteria before, during and after purchase including Omnichannel and Online marketing

To know more about the eShopper Index:
http://www.iventures-consulting.com/eshopper-index

FREE eShopper Index 2015 report available here:
https://www.slideshare.net/aureliaa/eshopper-index-1015-report-free

Published in: Retail
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ESHOPPER INDEX 2015: OVERALL RANKING

  1. 1. Powered by iVentures Consulting www.iventures-consulting.com/eshopper-index  USA: +1 (415) 315-9654 -EUR: +33 (0)1 70 08 06 60  eshopper.index@iventures-consulting.com The only international Index to analyze and rank E-Commerce performances of leading players all along the customer journey. Analysis and ranking of 111 leading local and international leaders’s E-Commerce ecosystems through 250 criteria before, during and after purchase including Omnichannel and Online marketing Overall ranking Rank Company name vs. ‘14 HQ Category Score /100 1 SAKS FIFTH AVENUE +66 USA Champion 81.31 2 ZAPPOS +0 USA Champion 80.74 3 JOHN LEWIS +15 EUR Champion 80.70 4 NET-À-PORTER +0 EUR Champion 79.55 5 NEIMAN MARCUS +83 USA Champion 79.51 6 BURBERRY +27 EUR Champion 79.30 7 3 SUISSES +115 EUR Champion 78.45 8 KATE SPADE +5 USA Champion 78.32 9 NORDSTROM -1 USA Champion 77.55 10 HARRODS +4 EUR Champion 77.49 11 ASOS +15 EUR Challenger 76.41 12 SEPHORA +0 EUR Challenger 75.95 13 ZALANDO -12 EUR Challenger 75.61 14 FNAC +6 EUR Challenger 75.22 15 AMAZON -12 USA Challenger 74.29 16 MACY’S +14 USA Challenger 74.28 17 TARGET -6 USA Challenger 74.22 18 SARENZA -2 EUR Challenger 74.18 19 RALPH LAUREN -9 USA Challenger 73.86 20 NIKE +9 USA Challenger 73.72 21 SELFRIDGES & CO +28 EUR Challenger 73.68 22 MARKS & SPENCER -13 EUR Challenger 73.53 23 LA REDOUTE -4 EUR Challenger 73.35 24 DARTY +30 EUR Challenger 73.21 25 J.CREW +73 USA Challenger 73.18 26 WALMART +2 USA Challenger 73.01 27 MENLOOK / EUR Challenger 72.74 28 LOUIS VUITTON +30 EUR Challenger 72.73 29 FAB -22 USA Challenger 72.63 30 TOYS’R’US +34 USA Challenger 72.40 31 COACH +28 USA Challenger 72.37 32 TORY BURCH -11 USA Challenger 72.11 33 SWAROVSKI +68 EUR Challenger 71.96 34 BLOOMINGDALE’S -17 USA Challenger 71.73 35 GALERIES LAFAYETTE / EUR Challenger 71.51 36 JIMMY CHOO / USA Challenger 71.50 37 FOOT LOCKER / USA Challenger 71.49 38 BEST BUY +34 USA Challenger 71.48 39 FARFETCH +23 EUR Challenger 71.47 40 TIFFANY & CO +10 USA Challenger 71.22 41 CLARINS -19 EUR Challenger 71.11 42 BARNEYS NEW YORK +36 USA Challenger 71.07 43 MARIONNAUD +52 EUR Challenger 71.02 44 CLINIQUE -29 USA Challenger 70.97 45 MICHAEL KORS +38 USA Challenger 70.92 46 YOOX -14 EUR Challenger 70.49 47 ESTEE LAUDER -13 USA Challenger 70.41 48 LACOSTE -42 EUR Challenger 70.19 49 H&M -22 EUR Challenger 70.12 50 BARNES & NOBLE -19 USA Challenger 70.05 51 ADIDAS -27 EUR Diligent 69.95 52 GAP -47 USA Diligent 69.89 53 ZARA +3 EUR Diligent 69.09 54 BONOBOS -9 USA Diligent 68.86 55 DECATHLON -13 EUR Diligent 68.75 56 GIORGIO ARMANI +63 EUR Diligent 68.47 Rank Company name vs. ‘14 HQ Category Score /100 57 EVERLANE / USA Diligent 68.10 58 BIOTHERM / EUR Diligent 67.89 59 JUSTFAB -21 USA Diligent 67.68 60 BENEFIT COSMETICS -3 USA Diligent 67.41 61 MYTHERESA -26 EUR Diligent 67.27 62 MARC JACOBS -9 USA Diligent 67.18 63 L’OREAL PARIS +8 EUR Diligent 66.76 64 NASTY GAL -1 USA Diligent 66.72 65 YVES ROCHER -19 EUR Diligent 66.49 66 ESPRIT +10 EUR Diligent 66.28 67 LEVI’S -30 USA Diligent 66.11 68 CHANEL -29 EUR Diligent 65.98 69 CELIO -18 EUR Diligent 65.90 70 DELL +26 USA Diligent 65.88 71 URBAN OUTFITTERS / USA Diligent 65.74 72 NOCIBÉ +10 EUR Diligent 65.68 73 ETAM / EUR Diligent 65.66 74 WALGREENS / USA Diligent 65.65 75 SHISEIDO / ASIA Diligent 65.61 76 PIXMANIA -3 EUR Diligent 65.58 77 BOOTS / EUR Diligent 65.29 78 ARGOS +19 EUR Diligent 65.19 79 AMERICAN APPAREL -2 USA Diligent 64.53 80 MAC COSMETICS -28 USA Diligent 64.51 81 FEELUNIQUE / EUR Diligent 63.74 82 KIEHL’S / USA Diligent 63.71 83 TOPSHOP -8 EUR Diligent 63.63 84 PUMA -36 EUR Diligent 63.02 85 VESTIAIRE COLLECTIVE -5 EUR Diligent 63.01 86 AUCHAN -63 EUR Diligent 62.67 87 GILT -51 USA Diligent 62.60 88 HUGO BOSS -48 EUR Diligent 62.31 89 HERMES -2 EUR Diligent 62.29 90 SEARS -65 USA Diligent 62.03 91 CHRISTIAN LOUBOUTIN / EUR Diligent 61.34 92 KIKO COSMETICS / EUR Diligent 60.96 93 CARTIER / EUR Diligent 60.73 94 HOMEBASE +24 EUR Diligent 60.66 95 APPLE -29 USA Diligent 60.37 96 DIOR PARFUMS +21 EUR Diligent 60.34 97 LONGCHAMP -5 EUR Diligent 60.12 98 TOMMY HILFIGER -28 EUR Diligent 59.39 99 E.L.F. / USA Diligent 58.54 100 DOLCE & GABBANA +23 EUR Diligent 57.97 101 IKEA +28 EUR Feeble 57.89 102 GUCCI -8 EUR Feeble 57.48 103 BACCARAT -17 EUR Feeble 54.28 104 SAINT LAURENT +5 EUR Feeble 53.56 105 GUERLAIN -20 EUR Feeble 53.55 106 CALVIN KLEIN -41 USA Feeble 51.29 107 C&A / EUR Feeble 49.68 108 VENTE PRIVEE -3 EUR Feeble 49.11 109 CARREFOUR -2 EUR Feeble 46.99 110 LANCÔME -8 EUR Feeble 46.38 111 PRADA +15 EUR Feeble 42.47

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