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The architecture of talent (UX Australia 2017)

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Service design places users squarely at the center of its practice, and fulfilling customer needs is the focus of organizations large and small. What happens though, to the people inside the organization, especially at times when efforts are mostly focused on efficiency, simplification and cost reduction?

How do organizations transform effectively, and organize their people and the work, to support change that isn’t merely cosmetic and that results in tangible outcomes, both internal and external?

Vision, willingness to depart from management models that are still firmly rooted in the industrial revolution era, and understanding that culture cannot be superimposed, but is the direct result of the conditions of the system in which it develops, are among the elements that offer a solution.

Published in: Design

The architecture of talent (UX Australia 2017)

  1. 1. the architecture of talent H O W O R G A N I Z A T I O N S T R A N S F O R M alberta soranzo albertasoranzo@gmail.com | @albertatrebla
  2. 2. 14 december 2004 @ALBERTATREBLA #UXaustralia
  3. 3. @ALBERTATREBLA #UXaustralia
  4. 4. @ALBERTATREBLA #UXaustralia
  5. 5. @ALBERTATREBLA #UXaustralia
  6. 6. @ALBERTATREBLA #UXaustralia
  7. 7. @ALBERTATREBLA #UXaustralia
  8. 8. transformation @ALBERTATREBLA #UXaustralia
  9. 9. @ALBERTATREBLA #UXaustralia
  10. 10. @ALBERTATREBLA #UXaustralia
  11. 11. @ALBERTATREBLA #UXaustralia local optimum
  12. 12. @ALBERTATREBLA #UXaustralia
  13. 13. “process brings seductively strong near-term outcomes.” — Reed Hastings, Netflix @ALBERTATREBLA #UXaustralia
  14. 14. @ALBERTATREBLA #UXaustralia
  15. 15. @ALBERTATREBLA #UXaustralia
  16. 16. @ALBERTATREBLA #UXaustralia
  17. 17. @ALBERTATREBLA #UXaustralia
  18. 18. @ALBERTATREBLA #UXaustralia
  19. 19. SYSTEM 1 SYSTEM 2 (Cognitive ease) (Cognitive strain) Fast Slow Unconscious Conscious Automatic Effortful Everyday decisions Complex decisions Error-prone Reliable wired for easy answers @ALBERTATREBLA #UXaustralia
  20. 20. @ALBERTATREBLA #UXaustralia
  21. 21. THEORY X THEORY Y People are a cost to be monitored and controlled People can be self-motivated and self- controlled Work should be highly segmented by expertise The more people understand about the systems they work in, the better they can do Technology should be used to control human behavior and minimize human error Conditions can be created that will cause people to seek responsibility People can enjoy work theory x and theory y @ALBERTATREBLA #UXaustralia
  22. 22. Selected reality Interpreted reality Assumptions Conclusions Beliefs Reality and facts Actions ladder of inference @ALBERTATREBLA #UXaustralia
  23. 23. “people don't hate work. it's as natural as rest or play.” — Robert Townsend @ALBERTATREBLA #UXaustralia
  24. 24. Physiological Safety Love/Belonging Esteem Self- actualization hierarchy of needs @ALBERTATREBLA #UXaustralia
  25. 25. knowledge workers @ALBERTATREBLA #UXaustralia
  26. 26. complex adaptive systems @ALBERTATREBLA #UXaustralia
  27. 27. “a system is more than the sum of its parts; it is an indivisible whole. it loses its essential properties when it is taken apart.” — Russel Ackoff @ALBERTATREBLA #UXaustralia
  28. 28. Dr. Russell Ackoff @ALBERTATREBLA #UXaustralia
  29. 29. what is talent? @ALBERTATREBLA #UXaustralia
  30. 30. rhetorical answers People are our most important asset. It all begins with talent. We need to win the war for talent Leadership matters more than leaders. @ALBERTATREBLA #UXaustralia
  31. 31. measurement performance potential @ALBERTATREBLA #UXaustralia ✘ ✓
  32. 32. C-Suite Executives
 Succession, Customized Experiences, and Modeling Leadership Cadre Leadership Academy High Potentials 10-15 % of People 10-15 % of Time Personal Development Plan Allemployees pyramid of talent @ALBERTATREBLA #UXaustralia
  33. 33. @ALBERTATREBLA #UXaustralia
  34. 34. learning organization @ALBERTATREBLA #UXaustralia
  35. 35. systems thinking @ALBERTATREBLA #UXaustralia
  36. 36. relationship of intent individual goal organizational goal group goal magic happens here @ALBERTATREBLA #UXaustralia
  37. 37. deliberately developmental organization DDO edge home groove Developmental aspirations Mistake-making Problem-finding My growing edge Your growing edge Our growing edge Organizational purpose Developmental communities Openness about the self Appreciating the whole self Psychological safety Leadership vulnerability View of conflict View of authority Developmental practices Learning support Role-to-person matching Feedback Regularity of practice Symbolic tools Process improvement@ALBERTATREBLA #UXaustralia
  38. 38. — Dave Ulrich the leadership DNA @ALBERTATREBLA #UXaustralia INDIVIDUAL ORGANIZATION LONG-TERM STRATEGIC NEAR-TERM OPERATIONAL FOCUS TIME PERSONAL PROFICIENCY Rule 5 Invest in yourself STRATEGIST Rule 1 Shape the future EXECUTOR Rule 2 Make things happen HUMAN CAPITAL DEVELOPER Rule 4 Build the next generation TALENT MANAGER Rule 3 Engage today’s talent
  39. 39. • what do I get? • what do I give? • identity • purpose • relationships • work environment • work itself • resilience/learning • civility • set standards • assess • invest • integrate right person,right place, right time,right skills employee value proposition meaningful work the talent equation competence commitment contributionx x — Dave Ulrich @ALBERTATREBLA #UXaustralia
  40. 40. @ALBERTATREBLA #UXaustralia
  41. 41. @ALBERTATREBLA #UXaustralia
  42. 42. talent development @ALBERTATREBLA #UXaustralia
  43. 43. 
 Name: The Talent Canvas Created by Marco Calzolari UNIQUE VALUE CONTRIBUTION A slogan or a compelling statement about your unique contribution to the group. How we will be a better company because of you? JOB TITLE What should be written 
 on your business card? FAVORITE THINGS Your favorite work activities.
 Jobs that make you feel “in the flow”.
 Feel free to add non-job related tasks: reading, sport, traveling, leisure time.
 What are you passionate about? DON’T LIKE TOO MUCH OVERALL 
 STRENGHTS Personal qualities as your greatest advantages. Should includes: – Experiences – Skills (also soft skills) – Behaviours PURPOSES Organisational scenarios that refers to a future state about your role, our company, the world. 
 What are your intents? MAIN ACTIVITIES Regular tasks to perform in order to achieve best scenarios about your role. Could includes functions, reports, deliverables, 
 tools to use. BETTER NOT TO DOAREAS OF 
 IMPROVEMENT About your weakness. Behavioural 
 traits, but also lack of experience or
 training about something. NEEDS Stuff and support you need to 
 achieve better results. 
 Could includes: – Tools
 – Knowledge
 – Help MUTUAL COMMITMENTS Commitments that will be taken by both sides (up to 2 each) to address 
 some of the above issues and purposes. OVERALL OUTCOMES Observable results about performance, skills, behaviours and interactions 
 within the company. How will we know we're both on a really growing path? marco.calzolari@gmail.com A4 Ver 3.0 @ALBERTATREBLA #UXaustralia
  44. 44. 
 Name: The Talent Canvas Created by Marco Calzolari UNIQUE VALUE CONTRIBUTION A slogan or a compelling statement about your unique contribution to the group. How we will be a better company because of you? JOB TITLE What should be written 
 on your business card? FAVORITE THINGS Your favorite work activities.
 Jobs that make you feel “in the flow”.
 Feel free to add non-job related tasks: reading, sport, traveling, leisure time.
 What are you passionate about? DON’T LIKE TOO MUCH OVERALL 
 STRENGHTS Personal qualities as your greatest advantages. Should includes: – Experiences – Skills (also soft skills) – Behaviours PURPOSES Organisational scenarios that refers to a future state about your role, our company, the world. 
 What are your intents? MAIN ACTIVITIES Regular tasks to perform in order to achieve best scenarios about your role. Could includes functions, reports, deliverables, 
 tools to use. BETTER NOT TO DOAREAS OF 
 IMPROVEMENT About your weakness. Behavioural 
 traits, but also lack of experience or
 training about something. NEEDS Stuff and support you need to 
 achieve better results. 
 Could includes: – Tools
 – Knowledge
 – Help MUTUAL COMMITMENTS Commitments that will be taken by both sides (up to 2 each) to address 
 some of the above issues and purposes. OVERALL OUTCOMES Observable results about performance, skills, behaviours and interactions 
 within the company. How will we know we're both on a really growing path? marco.calzolari@gmail.com A4 Ver 3.0 INDIVIDUAL ORGANIZATION TRUST PUBLIC @ALBERTATREBLA #UXaustralia
  45. 45. 
 Name: The Talent Canvas Created by Marco Calzolari UNIQUE VALUE CONTRIBUTION A slogan or a compelling statement about your unique contribution to the group. How we will be a better company because of you? JOB TITLE What should be written 
 on your business card? FAVORITE THINGS Your favorite work activities.
 Jobs that make you feel “in the flow”.
 Feel free to add non-job related tasks: reading, sport, traveling, leisure time.
 What are you passionate about? DON’T LIKE TOO MUCH OVERALL 
 STRENGHTS Personal qualities as your greatest advantages. Should includes: – Experiences – Skills (also soft skills) – Behaviours PURPOSES Organisational scenarios that refers to a future state about your role, our company, the world. 
 What are your intents? MAIN ACTIVITIES Regular tasks to perform in order to achieve best scenarios about your role. Could includes functions, reports, deliverables, 
 tools to use. BETTER NOT TO DOAREAS OF 
 IMPROVEMENT About your weakness. Behavioural 
 traits, but also lack of experience or
 training about something. NEEDS Stuff and support you need to 
 achieve better results. 
 Could includes: – Tools
 – Knowledge
 – Help MUTUAL COMMITMENTS Commitments that will be taken by both sides (up to 2 each) to address 
 some of the above issues and purposes. OVERALL OUTCOMES Observable results about performance, skills, behaviours and interactions 
 within the company. How will we know we're both on a really growing path? marco.calzolari@gmail.com A4 Ver 3.0 AUTONOMOUS SYSTEMIC @ALBERTATREBLA #UXaustralia
  46. 46. 
 Name: The Talent Canvas Created by Marco Calzolari UNIQUE VALUE CONTRIBUTION A slogan or a compelling statement about your unique contribution to the group. How we will be a better company because of you? JOB TITLE What should be written 
 on your business card? FAVORITE THINGS Your favorite work activities.
 Jobs that make you feel “in the flow”.
 Feel free to add non-job related tasks: reading, sport, traveling, leisure time.
 What are you passionate about? DON’T LIKE TOO MUCH OVERALL 
 STRENGHTS Personal qualities as your greatest advantages. Should includes: – Experiences – Skills (also soft skills) – Behaviours PURPOSES Organisational scenarios that refers to a future state about your role, our company, the world. 
 What are your intents? MAIN ACTIVITIES Regular tasks to perform in order to achieve best scenarios about your role. Could includes functions, reports, deliverables, 
 tools to use. BETTER NOT TO DOAREAS OF 
 IMPROVEMENT About your weakness. Behavioural 
 traits, but also lack of experience or
 training about something. NEEDS Stuff and support you need to 
 achieve better results. 
 Could includes: – Tools
 – Knowledge
 – Help MUTUAL COMMITMENTS Commitments that will be taken by both sides (up to 2 each) to address 
 some of the above issues and purposes. OVERALL OUTCOMES Observable results about performance, skills, behaviours and interactions 
 within the company. How will we know we're both on a really growing path? marco.calzolari@gmail.com A4 Ver 3.0 HINDSIGHT FORESIGHTINSIGHT @ALBERTATREBLA #UXaustralia
  47. 47. designing organizations @ALBERTATREBLA #UXaustralia
  48. 48. • what do I get? • what do I give? • identity • purpose • relationships • work environment • work itself • resilience/learning • civility • set standards • assess • invest • integrate right person,right place, right time,right skills employee value proposition meaningful work the talent equation x x — Dave Ulrich @ALBERTATREBLA #UXaustralia competence commitment contribution
  49. 49. 
 Name: The Talent Canvas Created by Marco Calzolari UNIQUE VALUE CONTRIBUTION A slogan or a compelling statement about your unique contribution to the group. How we will be a better company because of you? JOB TITLE What should be written 
 on your business card? FAVORITE THINGS Your favorite work activities.
 Jobs that make you feel “in the flow”.
 Feel free to add non-job related tasks: reading, sport, traveling, leisure time.
 What are you passionate about? DON’T LIKE TOO MUCH OVERALL 
 STRENGHTS Personal qualities as your greatest advantages. Should includes: – Experiences – Skills (also soft skills) – Behaviours PURPOSES Organisational scenarios that refers to a future state about your role, our company, the world. 
 What are your intents? MAIN ACTIVITIES Regular tasks to perform in order to achieve best scenarios about your role. Could includes functions, reports, deliverables, 
 tools to use. BETTER NOT TO DOAREAS OF 
 IMPROVEMENT About your weakness. Behavioural 
 traits, but also lack of experience or
 training about something. NEEDS Stuff and support you need to 
 achieve better results. 
 Could includes: – Tools
 – Knowledge
 – Help MUTUAL COMMITMENTS Commitments that will be taken by both sides (up to 2 each) to address 
 some of the above issues and purposes. OVERALL OUTCOMES Observable results about performance, skills, behaviours and interactions 
 within the company. How will we know we're both on a really growing path? marco.calzolari@gmail.com A4 Ver 3.0 commitment competence contribution competence commitmentcompetence commitment context contribution @ALBERTATREBLA #UXaustralia
  50. 50. organizing talent @ALBERTATREBLA #UXaustralia
  51. 51. organizing talent @ALBERTATREBLA #UXaustralia
  52. 52. organizing talent @ALBERTATREBLA #UXaustralia
  53. 53. organizing talent @ALBERTATREBLA #UXaustralia
  54. 54. @ALBERTATREBLA #UXaustralia
  55. 55. in conclusion @ALBERTATREBLA #UXaustralia
  56. 56. @ALBERTATREBLA #UXaustralia this is Dana Chisnell
  57. 57. @ALBERTATREBLA #UXaustralia a few thoughts Everything is connected, consider the system You can't innovate in isolation Nurture and develop diverse talent Foster continuous learning Transparency and autonomy engender motivation Meaningful work is happy work
  58. 58. alberta soranzo albertasoranzo@gmail.com | @albertatrebla thank you

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