Lifeline Re-Certification


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presentation to the Minnesota Telecom Alliance Oct 2013

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Lifeline Re-Certification

  1. 1. LIFELINE RE-CERTIFICATION Could They Muddy the Waters Any More?
  2. 2. What we will cover today: • History of MN DHS Electronic Matching Project • How Does it Work? • FCC’s February 2012 Lifeline Order • What ETCs Can and Cannot Do to Re-Certify Lifeline Subscribers • National Lifeline Accountability Database (NLAD)
  3. 3. History of MN DHS Electronic Matching Project • • • • Started in 2010 with 5 companies Expanded to 13 companies in 2011 Opened to all MTA members in 2012 Opened to all ETC’s in 2013
  4. 4. How Does it Work? • This is extremely voluntary! • ETC submits DSA (available from MTA) to DHS, establishing relationship • ETC is notified by DHS directly when to place file on DHS secure server • DHS compares ETC data with consumer eligible for public assistance programs (SNAP, Medicaid, TANF)
  5. 5. How Does it Work? • Consumers that are matched are given a Y indicator in the Y/N column of the file. • Specific DHS Program eligibility is not included. • Commerce places file on secured server of those eligible for LIHEAP • DHS compares data and adds LIHEAP to the Y column • ETCs retrieve file from secure server
  6. 6. How Does it Work? • ETCs must still send letters to those who do not match DHS or LIHEAP programs • If there is no response within 30 days, the ETC has 5 days to remove from the program
  7. 7. What does the file need to contain? • Company Code (OCN) • Company Name • File date • Customer’s Last Name • Area Code • Phone number • Last 4 digits of SSN
  8. 8. FCC’s Lifeline Order • Establishes uniform re-certification procedures for all ETC’s • Beginning in 2013, ETC’s may elect to use USAC to recertify Lifeline subscribers. • Requires Lifeline subscribers who do not respond to recertification requests within 30 days to be de-enrolled from Lifeline within 5 business days. • ETCs are required to submit their verification results to USAC, FCC, and State Commissions by January 31st each year via FCC Form 555.
  9. 9. What ETCs Can and Cannot Do to Re-Certify Lifeline Subscribers • Can Have USAC Re-Certify Lifeline Subscribers. • Can Participate with DHS Matching project, send letters to those who do not match. • Can Send Re-Certification letters to Lifeline Subscribers yourself. • Cannot Leave Subscribers on Lifeline who have not responded to letters (5 days). • Cannot Ignore this issue and hope it goes away!
  10. 10. NLAD • ETCs must feed info on each of their LL Subscribers into NLAD beginning 12/2013 (with completion by 1st Qtr of 2014). • FCC will give ETCs 60 days notice for uploading into database. • ETCs will be able to input their Lifeline Subscriber data through a web portal or by submitting batch processing files.
  11. 11. NLAD Required Data • • • • • • • • • • Customer Name Address Phone Number Service Initiation Date De-Enrollment Date Means by which Customer qualified for support Last 4 digits of SSN DOB Amount of support received each month If the Customer receives Tribal Link Up Support
  12. 12. QUESTIONS?