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Certification and Licensing: Gaining Expertise in Managing and Directing Teams with the Team Process Questionnaire

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Teams are the source of all key business outcomes:
- new or improved products and services
- new business processes
- business development
A periodic team assessment helps ensure that teams remain a source of competitive advantage

Different types of teams require different versions of ITAP’s Team Process Questionnaire:
- Action Learning teams (ALTPQ)
- Global teams (GTPQ)
- Domestic teams (OTPQ)

ITAP offers CERTIFICATION for PRACTITIONERS:
Practitioners can become certified for a one-time fee of $2500
Certified practitioners can earn money from clients’ who use the TPQ. The per iteration cost for one team is $500

ITAP offers LICENSING for Corporate PRACTITIONERS:
Includes certification for up to 5 people (at the same time, on the same questionnaire)
Companies can license the TPQ system for internal use at a discount if they purchase a license for $,7500 annually

Published in: Leadership & Management
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Certification and Licensing: Gaining Expertise in Managing and Directing Teams with the Team Process Questionnaire

  1. 1. ©2019 ITAP International, Inc. All Rights Reserved. 1 Certification and Licensing: Gaining Expertise in Managing and Directing Teams with the Team Process Questionnaire™
  2. 2. Teams are a Source of Competitive Advantage • Teams are the source of all key business outcomes: – new or improved products and services – new business processes – business development • A periodic team assessment helps ensure that teams remain a source of competitive advantage ©2019 ITAP International, Inc. All Rights Reserved. 2
  3. 3. Gain Expertise in Managing and Directing Teams • Gain expertise by becoming certified to administer the Team Process Questionnaires (TPQ) • TPQ certification offers expertise in diagnosing the performance of three types of teams: – Action Learning teams (ALTPQ) – Global teams (GTPQ) – Domestic teams (OTPQ) ©2019 ITAP International, Inc. All Rights Reserved. 3
  4. 4. The Team Process Questionnaire™ (TPQ) Benefits a Variety of Teams • Different types of teams require different versions of ITAP’s Team Process Questionnaire™: – Action Learning teams (ALTPQ) – Global teams (GTPQ) – Domestic teams (OTPQ) ©2019 ITAP International, Inc. All Rights Reserved. 4
  5. 5. The Questionnaires are Versatile It can be used with various types of teams: • Action Learning Teams • Cross-functional Teams • Functional Teams • Leadership Teams • Project Teams • Product Development Teams • Process / System Development Teams • Quality Assurance Teams ©2019 ITAP International, Inc. All Rights Reserved. 5
  6. 6. The Data Collected The results can be used for strategic purposes, for example to compare: • Business divisions • Local divisions/subsidiaries to corporate HQ • The process effectiveness of different teams working on the same or similar projects • The process effectiveness on specific teams with norms in the same industry ©2019 ITAP International, Inc. All Rights Reserved. 6
  7. 7. 7 Client Example: ITAP improves executive team effectiveness 1. The Problem 2. The Tool/Service Global biotech firm seeks to integrate senior executives from companies acquired over 3 years. Executive interviews, Global Team Process Questionnaire™ (GTPQ), identification of dilemmas. 3. The Solution 4. The Outcome ITAP analyzes data collected, creates an executive off-site, facilitates discussion of dilemmas, and helps define outcomes. Reorganized senior team into two distinct bodies. One reporting group and a smaller decision making group. Communication protocols defined and roles clarified. ©2018 ITAP International, Inc. All Rights Reserved.
  8. 8. ©2019 ITAP International, Inc. All Rights Reserved. 8 …about ITAP’s Team Process Questionnaires, see our presentations on SlideShare: • Action Learning teams (ALTPQ) • Global teams (GTPQ) • Domestic teams (OTPQ) • The TPQ Price List For more information…
  9. 9. About TPQ Licensing ©2019 ITAP International, Inc. All Rights Reserved. 9
  10. 10. Certification vs. Licensing CERTIFICATION for PRACTITIONERS: • Practitioners can become certified for a one-time fee of $2500 • Certified practitioners can earn money from clients’ who use the TPQ. The per iteration cost for one team is $500 LICENSING for Corporate PRACTITIONERS: • Includes certification for up to 5 people (at the same time, on the same questionnaire) • Companies can license the TPQ system for internal use at a discount if they purchase a license for $,7500 annually ©2019 ITAP International, Inc. All Rights Reserved. 10
  11. 11. • In-house experts who monitor team performance • Save on consultant fees • Access to the TPQ database – gain insights into how well one’s team compares against: • Other in-house teams • Industry benchmarks • Best teams • ITAP’s TPQ-related marketing materials • Helps internal consultants communicate the value of the TPQ to their colleagues ©2019 ITAP International, Inc. All Rights Reserved. 11 Benefits of Licensing
  12. 12. • Flexible branding: Add your logo to match internal branding • Customize the questionnaire to collect data on internal challenges • Bulk discount: Using the TPQ more than 10 iterations/year costs = $400 / per team • Ability to buy custom data cuts from ITAP ©2019 ITAP International, Inc. All Rights Reserved. 12 Benefits of Licensing
  13. 13. Sample Questionnaire Report Pages ©2019 ITAP International, Inc. All Rights Reserved. 13
  14. 14. Executive Summary Charts ©2019 ITAP International, Inc. All Rights Reserved. 14 Iteration 5 Iteration 4 Iteration 3 Iteration 2 Iteration 1 Explanations of charts… Dimension Averages (2 chart types) Iteration Comparisons (over time) Exec Overview Regularly track results over time Data comparisons
  15. 15. ©2019 ITAP International, Inc. All Rights Reserved. 15 Agreement (About Successes) Importance of team to company’s future success Absence of power control issues Ability to express ideas and opinions freely and openly Treating team members with dignity and respect Role/responsibility clarity Level of trust Disagreement (About the Need for Improvement) Opportunity to learn of comments about the work of the team Availability of resources Clarity of team objectives Ability of team members to step outside their areas of responsibility for the good of the global organization Disagreement (About Successes) Whether team members have the necessary skills to resolve unexpected problems Agreement (About the Need for Improvement) Group communications Team effectiveness 1 3 4 2 Positive Results (High Average) Issues Identified (Low Average) Agreement (Low SD) Disagreement (High SD) Sample Diagnosis Chart
  16. 16. ITAP Support to TPQ- Certified Practitioners ©2019 ITAP International, Inc. All Rights Reserved. 16
  17. 17. Enhance Your Team Development Practice • Consulting firms and independent practitioners benefit from certification in the TPQ • For small firms, ITAP offers the opportunity to develop a comprehensive team development practice • Marketing content is included to promote your TPQ practice ©2019 ITAP International, Inc. All Rights Reserved. 17
  18. 18. Other Support • TPQ certification is based on deep experience and knowledge with a variety of teams • ITAP offers access to a global resource team of TPQ practitioners who network and support each other • For information about the challenges and solutions for global/virtual teams, see Many Cultures One Team: Build Your Cultural Repertoire by ITAP’s CEO, Catherine Mercer Bing http://www.TechnicsPub.com ©2019 ITAP International, Inc. All Rights Reserved. 18
  19. 19. 19 Clients’ Testimonies about ITAP’s Tools and Approaches You showed your commitment to building our relationship by giving us content up front, before we even had an agreement. German/US American Medical Devices Company This is impressive work. You have captured the voices of each of the groups. Thanks – we know you've gone beyond the contract. VP of Diversity at a global pharmaceutical company Without hesitation, ITAP exceeded our very high expectations. We will look forward to partnering with you again in the future. Organizational Effectiveness Group Manager at a global Financial services company ©2019 ITAP International, Inc. All Rights Reserved.
  20. 20. 20 Catherine Mercer Bing CEO, ITAP International, Inc. Managing Director, ITAP Americas, Inc. 707 State Road, Suite 106 Princeton, NJ 08540 USA (W) +1.215.860.5640 (M) +1.609.937.1557 http://www.itapintl.com Email inquiries to: Amitai Touval, PhD Senior Consultant atouval@itapintl.com ©2019 ITAP International, Inc. All Rights Reserved.

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