Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Shifting Performance — A.T. Kearney

4,836 views

Published on

Shifting Performance is a methodology that companies get better results from their average performers, who usually make up the majority of an organization. This is an analytical approach to solving softer, behavioral challenges, which can produce longer retention of good employees, better collaboration and sharing of best practices, and higher customer satisfaction scores.

Published in: Business

Shifting Performance — A.T. Kearney

  1. 1. Shifting Performance The analytical approach to solving softer, behavioral challenges Request full article
  2. 2. Every company has high performers and laggards, but most employees perform somewhere in the middle. Shifting Performance Request full article
  3. 3. Shifting Performance Instead of focusing on the high and low performers, organizations get better results from improving the majority of employees; shifting the average. Shifting Performance Request full article
  4. 4. How do you shift the performance of the majority of your workforce— your average employees? Shifting Performance Request full article
  5. 5. 1. Evaluate. Start by defining what drives performance and identify the high performers: Employee Performance = Focus x Productivity x Quality Shifting Performance Request full article
  6. 6. 2. Identify. Determine the ‘critical few’ behaviors and activities that differentiate high performers from the majority. Shifting Performance Request full article
  7. 7. 3. Leverage internal best practices. Accurately quantify the practices that increase performance. Because they are internal, they are easier for employees to relate to, remember, and act upon. Shifting Performance Request full article
  8. 8. 4. Replicate behaviors. Use informal networks that are identified based on the type of change you want to make, leveraging influence rather than hierarchy. Shifting Performance Request full article
  9. 9. 5. Update value-focused policies and procedures. Policies and procedures influence the way employees behave, making them the most direct way to influence performance. Shifting Performance Request full article
  10. 10. 6. Reinvent the process. When best practices can’t be identified, the best course of action is to create new ways of thinking and working. Shifting Performance Request full article
  11. 11. The Shifting Performance equation provides an observable and measurable way to help employees exhibit the high performing behaviors to realize their greatest potential. Shifting Performance Request full article
  12. 12. Want to learn more about the potential business impact and long-term advantages of helping your employees realize their greatest potential? Shifting Performance A.T. Kearney is a leading global management consulting firm with offices in more than 40 countries. Since 1926, we have been trusted advisors to the world’s foremost organizations. A.T. Kearney is a partner-owned firm, committed to helping clients achieve immediate impact and growing advantage on their most mission-critical issues. For more information, visit www.atkearney.com. Contact A.T. Kearney’s Leadership, Change & Organization experts Request Full Article

×