1. Read full report
2017 A.T. Kearney Global Services Location Index
The Widening Impact
of Automation

2. 2017 A.T. Kearney Global Services Location IndexTM
Read full report
The 2017
A.T. Kearney Global
Services Location
IndexTM
assesses
55 countries’
attractiveness
as destinations
for offshoring.

3. Since the Index
began in 2004,
the same three
countries have
held the top
positions.
2017 A.T. Kearney Global Services Location IndexTM
Read full report

4. India has a firm
hold on #1,
followed by
China in second
place and
Malaysia in third.
2017 A.T. Kearney Global Services Location IndexTM
Read full report

5. The Philippines (#7)
is gaining ground
in high-value fields
such as engineering
and legal BPO and
dominates in voice
work as the location
for 16 of the top
20 offshore call
centers.
2017 A.T. Kearney Global Services Location IndexTM
Read full report

6. Home to more than
180 business services
centers, the Czech
Republic (#16) jumps
10 spots thanks to its
improvements in people
skills and availability
as well as financial
attractiveness.
2017 A.T. Kearney Global Services Location IndexTM
Read full report

7. Germany (#17)
moves up five spots
to become the top
onshore destination,
largely driven by
the US dollar
strengthening
against the euro.
2017 A.T. Kearney Global Services Location IndexTM
Read full report

8. The United Kingdom
(#19) joins the top 20,
fueled by Brexit,
which triggered
a plunging exchange
rate for the pound
and made the
country more
cost-competitive.
2017 A.T. Kearney Global Services Location IndexTM
Read full report

9. Peru (#20) makes the
largest leap, climbing
27 spots, partly because
of improved source data
for compensation costs,
which HR firms see as
a significant advantage.
2017 A.T. Kearney Global Services Location IndexTM
Read full report

10. An array of
trends in
automation
is having a
widespread
and diverse
impact.
2017 A.T. Kearney Global Services Location IndexTM
Read full report

11. Automation is putting more than a million
BPO jobs at risk in the next five years in
four countries alone: the United States,
Poland, India, and the Philippines.
2017 A.T. Kearney Global Services Location IndexTM
Read full report

12. Automation now
extends across
business processes
with robotic process
automation
handling data
20 times faster
than humans and
reducing error rates
for manual tasks.
2017 A.T. Kearney Global Services Location IndexTM
Read full report

13. Although still
underdeveloped,
self-learning and
intuitive machines will
eventually rewrite the
outsourcing industry
with their ability to
develop new capabilities
without human
supervision.
2017 A.T. Kearney Global Services Location IndexTM
Read full report

14. More easily
automated,
finance and
accounting
jobs have the
highest
potential for
automation.
2017 A.T. Kearney Global Services Location IndexTM
Read full report

15. As chatbots and
natural language
processing
become more
advanced,
customer
service jobs
will be at
greater risk.
2017 A.T. Kearney Global Services Location IndexTM
Read full report

16. On average, one
new job is created
for every four jobs
that automation
replaces, but the
new jobs require
more-advanced
skills.
2017 A.T. Kearney Global Services Location IndexTM
Read full report

17. 2017 A.T. Kearney Global Services Location IndexTM
A.T. Kearney is a leading global management consulting firm with offices in 40 countries.
Since 1926, we have been trusted advisors to the world’s foremost organizations. A.T. Kearney
is a partner-owned firm, committed to helping clients achieve immediate impact and growing
advantage on their most mission-critical issues. For more information, visit www.atkearney.com.
Read full report Talk to our experts
Learn more about the 2017 A.T. Kearney
Global Services Location Index—and
where each country ranks: