Atif Mahmood

Saudi Arabia Saudi Arabia

Technical Support Engineer

Telecom / Mobile

Technical Support/Help Desk - Responsible for the allocation, attendance and quality of 24x7x365 monitoring (8 hours day time work and 16 hours on-call). - Responsible for analyzing the faults and report them in proper escalation path. - Monitoring and Diagnostic the alarms of Huawei 2G/3G Networks and troubleshooting them through LMT and M2000. - Charging and Creation of Trouble Tickets using BMC Remedy User. - Analyzing the alarms and clear the outages. - Responsible for pending faults and tracking. - Preparing Daily & Shift hand reports, Provisioning report, MNOC SMS, Long outages report. - Fault Management technical support. - Performance and Configuration Management technical su...