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Public transport fare integration

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Ponencia ATTG

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Public transport fare integration

  1. 1. PUBLIC TRANSPORT FARE INTEGRATION
  2. 2. Integración Tarifaria – Transporte Público 2 CONTENTS 0. Concepts
  3. 3. Integración Tarifaria – Transporte Público 3 0. CONCEPTS Separate fares WITHOUT a common medium •Each operator has its own payment medium (cash, magnetic stripe, contactless technology, etc.) •Each operator charges its own fare. •There are no common groups (a child may be up to 4 years old on one operator, up to 5 in another ...). •There are no policies for transfers between different operators. Separate fares WITH a common medium •Contactless technology •A single medium for all operators (everyone pays with the same card or each ones' cards are valid for all operators). •Each operator charges its own fare. •There are no common groups (a child may be up to 4 years old on one operator, up to 5 in another ...). •There are no policies for transfers between different operators. Rate integration •Contactless technology •A single medium for all operators. •Agreement between administrations •Single zoning •Common fares; same price for the same trip •Use discounts (fare categories or time-based passes). •Reduced fares for groups (young people, seniors, children, etc.) •Comprehensive transfer policy.
  4. 4. Integración Tarifaria – Transporte Público 4 CONTENTS 1. Aims
  5. 5. Integración Tarifaria – Transporte Público 5 1. AIMS Rate Integration EASY TO UNDERSTAND ENCOURAGE THE USE OF PUBLIC TRANSPORT ATTRACTIVE FOR USERS SINGLE NETWORK The user should see public transport as a single, integrated network. Help position public transport as a more attractive system for users. Set-up of a easy- to-understand rate system. The comprehensive establishment of policies encouraging the use of public transport. AIMSRELEVANTTORATEINTEGRATION
  6. 6. Integración Tarifaria – Transporte Público 6 1. AIMS Rate Integration Economic and passenger information across the entire system. Knowledge of the complete mobility, habits, and customs of the population. Reorganisation of the public transport offer Optimisation - Efficiency - Effectiveness AIMSRESULTINGFROMRATEINTEGRATION
  7. 7. Integración Tarifaria – Transporte Público 7 CONTENTS 2. Fare integration in Gipuzkoa
  8. 8. Integración Tarifaria – Transporte Público 8 2. FARE INTEGRATION IN GIPUZKOA Rate Integration Analysis of current situation Definition of common medium Definition of common zone Definition of range of travelpass Definition of groups and transfers Possible scenarios and associated collection Presentation of the end solution: Definition of the integrated system ANALYSISANDDEFINITIONOFTHERATEINTEGRATION MODEL
  9. 9. Integración Tarifaria – Transporte Público 9 2. FARE INTEGRATION IN GIPUZKOAANALYSISANDDEFINITIONOFTHERATEINTEGRATION MODEL
  10. 10. Integración Tarifaria – Transporte Público 10 Integration pilot projects or full implementation of the integrated system 2. FARE INTEGRATION IN GIPUZKOA Infrastructure •Servers, Communications, etc. Hardware upgrades •Installation / Update of contactless scanners Software development •Integrated system •Own titles that can be maintained by an operator Application development •Backoffice reports •Revenue distribution system •Fraud control •File exchange •Web page, Etc. Tests and validation Implementation IMPLEMENTATIONOFRATEINTEGRATION
  11. 11. Integración Tarifaria – Transporte Público 11 CONTENTS 3. Project focal points
  12. 12. Integración Tarifaria – Transporte Público 12 3. PROJECT FOCAL POINTS Rate Integration CUSTOMER INFORMATION WEB PAGE INTEGRATION CONTROL CENTRE CONTACT CENTER TRANSPORT MODE VALIDATION SALES AND RECHARGES TICKET OFFICES AUTO RE-CHARGE MACHINES ATTENDED RECHARGE POINTS RECHARGING IN ATMS CARD ISSUANCE DISTRIBUTION OF REVENUES REPORTS AND BACKOFFICE USERS OPERATORS - ADMINISTRATIONS
  13. 13. Integración Tarifaria – Transporte Público 13 3. PROJECT FOCAL POINTS Rate Integration 1. Custom card request Form in Kiosks www.mugipuzkoa.com Postal mail User database •User ID / Card no. •Names and surnames •Sex •Age •Address •Date of request •Etc. GIPUZKOA(BASQUECOUNTRY) INCOME DOCUMENTATION
  14. 14. Integración Tarifaria – Transporte Público 14 3. PROJECT FOCAL POINTS Rate Integration 2. Sale and Recharge Network Dataphones in kiosks ATMs in banks Unattended machines Recharge database •User ID / Card no. •Transaction date •Recharge point • Transaction type (sale, recharge, cancellation, etc.) •Transaction amount •Etc. Web page GIPUZKOA(BASQUECOUNTRY)
  15. 15. Integración Tarifaria – Transporte Público 15 3. PROJECT FOCAL POINTS Rate Integration 3. Validations and Consumptions Validations database •User ID / Card no. •Transaction date •Operator, line, bus, etc. •Enter, exit, consumption, urban •Transaction amount •Transfer, counters •Etc. GIPUZKOA(BASQUECOUNTRY)
  16. 16. Integración Tarifaria – Transporte Público 16 USERS Recharges Validations 4. Administration - Operations Reports 3. PROJECT FOCAL POINTS Rate Integration PROINFORMES Report application •Passengers and collections: By operator By line By transport mode Interannual variation Passengers Travelpass penetration Discounts for use, for fare reduction, for transfers. System mobility Passengers per stop Origin - destination passengers Etc. GIPUZKOA(BASQUECOUNTRY)
  17. 17. Integración Tarifaria – Transporte Público 17 Recharges Validations 5. Revenues distribution system 3. PROJECT FOCAL POINTS Rate Integration SICOT Revenue distribution application •Amounts distributed •By operator •By line •By medium •By month, by day •Data processed. •Processed •Pending •Erroneous •Recharge commissions •Discounts for use, for fare reduction, for transfers. •Operator 1 •Operator 2 •Operator 3 •Operator 4 •…. SUCCESSFULCASEINGIPUZKOA(BASQUECOUNTRY)
  18. 18. Integración Tarifaria – Transporte Público 18 6. Customer Service Center 3. PROJECT FOCAL POINTS Rate Integration ACLI Customer service application •Customer service: •Queries •Incidents •Complaints •Display of: •Cards associated with the user •User information •Operations •Operation receipts •Recharges •Previous claims •Refund vouchers •Internet recharges •Other options for the future: •Card cancellation •Register anonymous cards Users Recharges Validations User’s private area in www.Mugipuzkoa.com GIPUZKOA(BASQUECOUNTRY)
  19. 19. Integración Tarifaria – Transporte Público 19 CONTENTS 4. Conclusions
  20. 20. Integración Tarifaria – Transporte Público 20 4. CONCLUSIONS Rate integration as a tool for: Single image for the user Easily-understood system Public transport incentive (frequent user incentive policies) Information it gives: User profiles Total movement of public transport Feedback when adjustments are necessary due to unexpected mobility or collection Consequences: Study of passenger supply and demand Optimisation of service: Efficiency and effectiveness
  21. 21. Eskerrik asko Thank you very much Eluska Renedo Managing Director

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