Doing It Right


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A PowerPoint presentation designed to inform people with disabilities how to document and report incidents when they are using public transportation in Rochester, NY. Created by Anita Cameron for the Center for Disability Rights.

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Doing It Right

  1. 1. Doing It Right Proper documentation of bus and Lift Line problems
  2. 2. Document any problems that you are having using the bus or Lift Line! <ul><li>Report the problem to RGRTA or to Lift Line </li></ul><ul><li>Make others aware of the problems that exist </li></ul><ul><li>Document a pattern of problems or behavior </li></ul>
  3. 3. What information should I list when documenting my problem? <ul><li>Date </li></ul><ul><li>Time </li></ul><ul><li>Bus Route number </li></ul><ul><li>Direction of Travel </li></ul><ul><li>Bus Number, if possible </li></ul><ul><li>Name or badge number of the Lift Line phone operator </li></ul><ul><li>Name or badge number of the Lift Line driver </li></ul><ul><li>What the problem was </li></ul><ul><li>What action (if any) that you took </li></ul>
  4. 4. Where do I put this information? <ul><li>Log book </li></ul><ul><li>Legal-sized notepad </li></ul><ul><li>Small notebook </li></ul>
  5. 5. If you can’t write, you can record the information on: <ul><li>A regular cassette recorder </li></ul><ul><li>A mini-cassette recorder </li></ul><ul><li>A note taking device </li></ul><ul><li>A Personal Digital Assistant (PDA) </li></ul><ul><li>Electronic personal organizer </li></ul>
  6. 6. What if I don’t have a tape recorder or electronic device? <ul><li>Ask a friend or neighbor to write down the information for you </li></ul><ul><li>Ask your Personal Care Aide to write down the information for you </li></ul><ul><li>Ask someone at the Rec Center to write down the information for you </li></ul><ul><li>Call Anita at RCIL (442-6470) and she will it write down </li></ul>
  7. 7. Whom do I call to report a problem? <ul><li>RGRTA (288-1700) or (654-0200) </li></ul><ul><li>Lift Line (426-3520) </li></ul><ul><li>Anita at RCIL if you don’t feel comfortable calling RGRTA or Lift Line (442-6470) </li></ul>
  8. 8. It is very important that you report the problem as soon as possible! Don’t wait until next week or next month to say something – it could be too late to take care of the problem
  9. 9. When is the best time to record and report the problem? <ul><li>If you have a cell phone with you, call RGRTA or Anita immediately while the memory of the problem is fresh. Then, record the problem in your log, or record it when you get home </li></ul><ul><li>If you don’t have a cell phone, record the problem and report it when you get to your final destination </li></ul><ul><li>If Lift Line is late picking you up, or doesn’t come, record the information after you have called them </li></ul>
  10. 10. Will I get in trouble if I report a problem? NO!
  11. 11. RGRTA or Lift Line Cannot: <ul><li>Refuse to pick you up </li></ul><ul><li>Cancel your service </li></ul><ul><li>Cause you to lose benefits </li></ul>
  12. 12. If RGRTA or Lift Line is rude, or hangs up when you are trying to report a problem – call Anita immediately!
  13. 13. Log Book <ul><li>Date ____________ </li></ul><ul><li>Time ____________ </li></ul><ul><li>Bus Route Number ___________ </li></ul><ul><li>Bus Number _________________ </li></ul><ul><li>Direction of travel _____________ </li></ul><ul><li>LL operator/driver badge # ______ </li></ul><ul><li>Problem _____________________ </li></ul><ul><li>Action taken__________________ </li></ul>