Quality vs prestige

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Quality vs prestige

  1. 1. QUALITY vs PRESTIGE <ul><li>Standar Internasional Rumah Sakit </li></ul>http://kisahmayang.com
  2. 2. designing quality service in hospital is like making cookies you have all the ingredients you just need the right cookie cutter to shape the dough
  3. 3. so what are the “cookie cutter” shaping hospital to make the right cookie? the patient safety cookie the patient safety cookie
  4. 4. International Patient Safety Goals Patient Safety Goals <ul><li>IDENTIFY PATIENT CORRECTLY </li></ul><ul><li>IMPROVE EFFECTIVE COMMUNICATION </li></ul><ul><li>IMPROVE SAFETY OF HIGH ALERT MEDICATION </li></ul><ul><li>ENSURE CORRECT SITE, CORRECT PROCEDURE, CORRECT PATIENTS SURGERY </li></ul><ul><li>REDUCE RISK OF HEALTHCARE- ASSOCIATED INFECTION </li></ul><ul><li>REDUCE RISK OF PATIENT HARM RESULTING FROM FALL </li></ul>
  5. 5. Access to Care and Continuity of Care and Continuity of Care direction sign languange
  6. 6. Patient and Family Rights right to self determination
  7. 7. Assessment of Patients identification vulnerable patients
  8. 8. Care of Patients end of life care plan of care
  9. 9. Anesthesia and Surgical Care site marking time out wrong wrong correct
  10. 10. Medication Management and Use high alert medication LASA
  11. 11. Patients and Family Education
  12. 12. Quality and Patient Safety programs, measurements
  13. 13. Prevention and Control of Infection Control of Infection universal precaution needle stick injury
  14. 14. Governance, Leadership and Direction Leadership and Direction policy on policy
  15. 15. Facility Management and Safety disaster plan training
  16. 16. Staff Qualification and Education competency skill development
  17. 17. Management of Communication and Information information flow
  18. 18. H IPSG ACC PFR AOP COP ASC MMU PFE QPS FMS PCI SQE MCI GLD 14 FACTORS THAT SHAPED HOSPITAL’S QUALITY 14 CHAPTERS IN JCI MANUAL BOOK 4TH EDITION 2011
  19. 19. prestige is bonus to resilient effort aiming the best quality
  20. 20. thank you

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