Eureka software as a service october 2012

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Eureka Solutions overview of Software as a Service, presented at Glasgow for Business Week #gfbweek on 8th October 2012

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  • Microsoft Office 365Exchange hosted serverSageCRM.comNetSuite.comSageone.com
  • Eureka software as a service october 2012

    1. 1. Software as a Service Digital Glasgow Alistair Livingstone Managing Director October 2012
    2. 2. Eureka Solutions – BackgroundOn-premise and Cloud ERP Solutions
    3. 3. Why me?• Eureka Solutions - MD – Cheap – free!! – ERP – on-premise – too many years DOS, Windows, .Net, SQL – 50% of staff – straight from University • New technology – Changing environment – On Premise and Cloud Solutions • Sage, NetSuite, QlikView
    4. 4. On-premise v CloudSaaS – in a minute!
    5. 5. Do you know what you’re buying?
    6. 6. Cars?Rental
    7. 7. SaaS - What’s new?• Do you know what you own – Sage 50 • You own it for life • No upgrades unless support – Sage 200 • You have an annual licence to use it • ‘Free’ upgrades – as long as you pay annual fee • Shuts down – No access to data – Sage CRM • Annual licence • Keeps working if you don’t pay
    8. 8. SaaS - examples• Microsoft Office 365• Exchange hosted server• SageCRM.com• NetSuite.com• Sageone.com
    9. 9. SaaS• Software As A ServiceSoftware as a service (SaaS) is software that is owned, delivered and managedremotely by one or more providers. If the vendor requires user organizations to installsoftware on-premises using their infrastructures, then the application isn’t SaaS. SaaSdelivery requires a vendor to provide remote, outsourced access to the application, aswell as maintenance and upgrade services for it. The infrastructure and IT operationssupporting the applications must also be outsourced to the vendor or anotherprovider. The provider delivers an application based on a single set of common codeand data definitions, which are consumed in a one-to-many model by all contractedcustomers at any time. Customers may be able to extend the data model by usingconfiguration tools supplied by the provider, but without altering the source code.Gartner
    10. 10. NOT - SaaS• Hosted server – Your software – Even if its ‘licenced’ – If you need to install it • Apply updates etc
    11. 11. What is SaaS?• You don’t own the software – Do you own the data?• The software is not on premise• You make regular payments – Annual/Monthly/Useage• You don’t need to worry about updates – Customisation? – Access – 24/7 – Location independent?
    12. 12. Why SaaS?• Faster and easier deployment• Guaranteed Uptime• Faster return on investment• Lower Total cost of Ownership• Reduced IT resource needs• Less disruptive• More Flexible - Possibly
    13. 13. Don’t listen to• No upfront CAPEX – Throw them out!!!!!!!!!!!!!
    14. 14. SaaS - ERP Options• Traditional on-premise – Hardware updates/latest version – Configure and customise• SaaS – Subscription based – Latest version – Less flexibility to customise • Depends• Hybrid – Your software hosted externally – Move inhouse – No data ownership issues
    15. 15. Small Business - SageOne
    16. 16. ERP/Business System SaaS• Challenges DATA – Customisation • Single tenancy • Multi tenancy – Integration • Biggest challenge – getting systems to speak – Data Security • Trust the vendor
    17. 17. Cloud Mentality• Generational – Data location – Focus on running the business not running a network• You need to adopt the correct mentality – Implications – connectivity – Location – Technology
    18. 18. Cloud Mentality• Cloud Business – Arboricultural Association – cloud business – Customer interaction – dispersed organisation
    19. 19. Cloud Mentality• Cloud Business – Kobe beef – RFID Tags • Information • Diet • Health – Direct to CRM/back office
    20. 20. Cloud Business - Integration/Duplication• On-Premise ERP• E-Commerce web site• CRM – Web site – On-premise – ACT, CRM, Salesforce• Stock replenishment – Web – stock out – ERP – stock in and out
    21. 21. Integrated Business - ecommerce
    22. 22. The Cloud World
    23. 23. The NetSuite World – Evolved SaaS
    24. 24. Cloud World - Buzzwords• Any Touchpoint Commerce – PC/tablet/in-store – Apple experience• Frictionless Commerce – One page checkout – Anytime Anywhere• Social Integration – Sharing experiences
    25. 25. Cloud v Web• Is cloud same as Web? – Web • Browser based • Device Independent – App • Device dependant
    26. 26. Summary - SaaS• Core Business Process – same• Charging mechanism, Delivery Mechanism is different• Functionality – should be your focus – Device and location – Customer interaction/expectations• Costs – do the sums – buy what you need – Mercedes S Class or Transit Van
    27. 27. Thank youSoftware as a Service Digital Glasgow Alistair Livingstone Managing Director October 2012

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