SaaS - What’s new?• Do you know what you own – Sage 50 • You own it for life • No upgrades unless support – Sage 200 • You have an annual licence to use it • ‘Free’ upgrades – as long as you pay annual fee • Shuts down – No access to data – Sage CRM • Annual licence • Keeps working if you don’t pay
SaaS• Software As A ServiceSoftware as a service (SaaS) is software that is owned, delivered and managedremotely by one or more providers. If the vendor requires user organizations to installsoftware on-premises using their infrastructures, then the application isn’t SaaS. SaaSdelivery requires a vendor to provide remote, outsourced access to the application, aswell as maintenance and upgrade services for it. The infrastructure and IT operationssupporting the applications must also be outsourced to the vendor or anotherprovider. The provider delivers an application based on a single set of common codeand data definitions, which are consumed in a one-to-many model by all contractedcustomers at any time. Customers may be able to extend the data model by usingconfiguration tools supplied by the provider, but without altering the source code.Gartner
NOT - SaaS• Hosted server – Your software – Even if its ‘licenced’ – If you need to install it • Apply updates etc
What is SaaS?• You don’t own the software – Do you own the data?• The software is not on premise• You make regular payments – Annual/Monthly/Useage• You don’t need to worry about updates – Customisation? – Access – 24/7 – Location independent?
Why SaaS?• Faster and easier deployment• Guaranteed Uptime• Faster return on investment• Lower Total cost of Ownership• Reduced IT resource needs• Less disruptive• More Flexible - Possibly
Don’t listen to• No upfront CAPEX – Throw them out!!!!!!!!!!!!!
SaaS - ERP Options• Traditional on-premise – Hardware updates/latest version – Configure and customise• SaaS – Subscription based – Latest version – Less flexibility to customise • Depends• Hybrid – Your software hosted externally – Move inhouse – No data ownership issues
Cloud World - Buzzwords• Any Touchpoint Commerce – PC/tablet/in-store – Apple experience• Frictionless Commerce – One page checkout – Anytime Anywhere• Social Integration – Sharing experiences
Cloud v Web• Is cloud same as Web? – Web • Browser based • Device Independent – App • Device dependant
Summary - SaaS• Core Business Process – same• Charging mechanism, Delivery Mechanism is different• Functionality – should be your focus – Device and location – Customer interaction/expectations• Costs – do the sums – buy what you need – Mercedes S Class or Transit Van
Thank youSoftware as a Service Digital Glasgow Alistair Livingstone Managing Director October 2012