Business Support 2.0 Tools And Examples


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Web 2.0 and Social Media: A Conversation with Glasgow City Council (Business Support Examples)

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  • Tagcloud. Courtesy of Reflects the content of the slides that follow. A Web 2.0 approach to the Tools and Examples being discussed.
  • Ohio Small Business Development Centers
  • UK Business Forums Perhaps not utilising a social network platform but every bit as powerful. 265,000 posts under General Business…
  • LinkedIn Group for Business Link Business Advisors including Scottish Enterprise
  • Black Business Support Network in South Africa on Facebook
  • UKTI on Twitter
  • UK Business Forums on Twitter
  • How to Start a Small Business Wiki
  • Free Management Library
  • Blog from Dr Alan Rae on How to do Business
  • The School of Everything School of Everything is a free site that helps learners find local teachers in all subjects, worldwide.
  • Similarly an Irish non-profit agency asks for ideas to solve the financial crisis. “ just the beginning of this independent citizens’ campaign. In April, with the help of our Advisory Group we will be producing an action plan - and it won’t only be for government. It will be for individuals, communities, business and other organisations.”
  • is a resource developed with current and future Calgarians in mind. Calgarypedia’s modus operandi is to create a powerful and ever-growing knowledge base on Calgary that will foster a community of open sharing of information among its residents and the world.
  • Birmingham City Council
  • is built using Wordpress, an opensource (blogging) platform. It mashes video and images whilst providing latest news articles (traditional blog posts). This website was not expensive to build but it is simple and effective. The platform itself is free.
  • ICT Strategy Development and the Balanced Scorecard
  • ICT Strategy Development and the Balanced Scorecard
  • ICT Strategy Development and the Balanced Scorecard
  • ICT Strategy Development and the Balanced Scorecard
  • ICT Strategy Development and the Balanced Scorecard
  • ICT Strategy Development and the Balanced Scorecard
  • This increased turnout by young people helped ensure President Barack Obama’s victory. Voting day exit polls showed that twice as many young people voted for Obama than voted for Sen. John McCain. Source: Don Tapscott,
  • Initiatives like Yes We Can, help. Singer and friends and remixed Obama’s caucus winning speech to great effect, 17 million have viewed.
  • The response is a lampoon of McCain called “No We Can’t” which a further 1.6m have reviewed. Obama was much praised for his grassroots campaign supported by a variety of Internet channels and e-communications.
  • PatientOpinion: Make the Wisdom of Patients Available to the NHS Patients and carers can find out what other people think of local hospitals, hospices and mental health services. And lots of people share the story of what happened to them or their family when they were ill. Most important of all patients and carers can tell it like it is - patients and carers know what the service was like and come up with lots of great ideas about how it could be better. PatientOpinion is a social enterprise, not-for-profit and part funded by the hospitals and primary care trusts that are the focus of many of the comments.
  • GovLoop is the premier social network connecting the government community. Aimed at gov't employee (fed/state/local/intl); public policy student/professor; good gov't organization; and gov't contractor with good intentions. There are over 9,000 members. Build on the Ning network with feeds from LinkedIn.
  • This group is the LinkedIn group for - the social network for the government community. On GovLoop over 8,000 fed/state/local/international govies connect to share ideas and best practices to improve government.
  • Communities of practice for local government is a website that supports collaboration across local government and the public sector. It is a freely accessible resource that enables like-minded people to form online communities of practice, which are supported by collaboration tools that encourage knowledge sharing and learning from each others’ experiences. A Community of Practice (CoP) is a network of individuals with common problems or interests who get together and explore ways of working to identify common solutions and share good practice and ideas. This service is provided by the Improvement and Development Agency for local government and a partnership is in place with the Improvement Service for local government in Scotland.
  • Business Support 2.0 Tools And Examples

    1. 1. Business Support 2.0 Examples Alan Stevenson Wednesday, 12 th August, 2009
    2. 2. <ul><li>Produced By </li></ul>
    3. 3. The Business Network is redefined in a Web 2.0 world
    4. 10. The Community is the Knowledge Creator or &quot;I don't have all the answers&quot;
    5. 17. Time for a reality check?
    6. 21. Sorry time for another reality check…
    7. 23. New Web Development <ul><ul><li>Started Summer, 2005 </li></ul></ul><ul><ul><li>Estimated Budget: £580k </li></ul></ul><ul><ul><li>Launched (scheduled) last Week but not yet </li></ul></ul><ul><ul><li>Estimated Budget: £2.8m </li></ul></ul><ul><ul><li>Despite the Scope Creep… </li></ul></ul><ul><ul><li>30-40% of Web Development Costs are licence fees </li></ul></ul><ul><ul><li>Wordpress, Joomla, Drupal are all well supported and free </li></ul></ul><ul><ul><li>UK Gov support site for Open Source </li></ul></ul><ul><ul><li>(Source: Guardian 10/08/09) </li></ul></ul>
    8. 31. But Web 2.0 is not affecting my customers… some stats
    9. 32. <ul><ul><li>1.6bn internet users worldwide and 393m internet users in Europe </li></ul></ul><ul><ul><li>44m internet users in the UK </li></ul></ul><ul><ul><li>69% of the UK’s Internet population visited a social network or blogging site in 2008 </li></ul></ul><ul><ul><li>The amount of time spent on ‘Member Community’ sites rose by 63% to 45 billion minutes globally between 2007 and 2008 </li></ul></ul><ul><ul><li>1 in every 11 minutes online is spent by individuals on social networks or blogs, in 2007 it was 1 in every 15 </li></ul></ul><ul><ul><li>The greatest growth for Facebook between 2007 and 2008 has come from people aged 35-49 years of age (+24.1 million) </li></ul></ul><ul><ul><li>(Source: Internet world stats, 04/09 and Neilson Online, 2009) </li></ul></ul>
    10. 33. <ul><ul><li>In 2008, Facebook had 108m unique online visitors (some suggest 200m in 2009) </li></ul></ul><ul><ul><li>In the same period, Linkedin had 15m unique visitors (30m has been quoted) </li></ul></ul><ul><ul><li>1.96m people in the UK have visited a social network through their mobile phone </li></ul></ul><ul><ul><li>Twitter now reaches 10.7% of all active Internet users (first half of 2009) </li></ul></ul><ul><ul><ul><li>16% are 2-24 </li></ul></ul></ul><ul><ul><ul><li>64% are 25-54 </li></ul></ul></ul><ul><ul><ul><li>20% are 55+ </li></ul></ul></ul><ul><ul><li>(Source: Neilson Online, 2009 and Neilson Netview, 2009) </li></ul></ul>
    11. 34. <ul><ul><li>As of August 8th 2009, Open Office 3.1 has been downloaded more than 20m times </li></ul></ul><ul><ul><li>Over 10,000 Open Source projects now exist worldwide e.g. Linux,, Lucene Search </li></ul></ul><ul><ul><li>eMule is an open source filesharing client and the most popular project. It has been downloaded 498m times </li></ul></ul><ul><ul><li>GIMP or the graphical image manipulation package has been downloaded 60m times </li></ul></ul><ul><ul><li>(Source: and OpenOffice Project) </li></ul></ul>
    12. 35. Thank You
    13. 36. When citizens become active, good things can happen. We all learn from each other. Initiatives get catalyzed. People become active in improving their communities, country and the world. Don Tapscott
    14. 37. New technologies can strengthen our democracy by giving us greater opportunities than ever before for better transparency and a more responsive relationship between government and electors Crowd Surfing, Thomas and Brain (2008)
    15. 38. The 18-29 age group was the only one to increase voter turnout in the 2008 US Elections
    16. 39. How do you engage 18-29 year old voters?