ASSYST Capability Brief<br />Web and Telephony <br />Convergence<br />© Advanced Software Systems, Inc. www.assyst.net<br ...
TelephonyPlatformprovides multi-channel access<br />Telephony<br />Web<br /><ul><li>IVR and Voice Servers with VoiceXML/SA...
Application Servers
Web Services</li></ul>Web/ Telephony Convergence<br />Web<br />Telephony<br />Mobile Devices<br />Web/Telephony Convergenc...
Speech (MRCP Supported)</li></ul>  & Text-to-Speech Servers<br />
IVR Integration<br />IVR<br />
Past Performance - Insurance<br />$296B of Managed Assets<br />Application Description<br />Provides connectivity between ...
Past Performance – Pharmaceutical Sector<br />$31B Sales in 2008. <br />Application Description<br />Provides self-service...
Past Performance – Healthcare Sector<br />$4 Billion Medical Devices Company<br />9 Million Customers, 13 Million Phone Ca...
Customer Service: enables customers to check the status of orders or returns, verify payment terms and receipt, and cancel...
SAP Integration: IVR Integrates with SAP ECC 6.0 for material management, FI and Master data.</li></ul>IVR<br />Custom <br...
Past Performance – Insurance Sector<br />Largest FAIR Plans Underwriting Entity<br />Application Description<br /><ul><li>...
Insured, Producers and Agents access the Self-Service voice applications</li></ul>Assyst <br />Self-Service<br />Applicati...
Speech Server integrated with OCS<br />
Microsoft UC Implementation Example<br />Amgen - Leading human therapeutics company in the biotechnology<br /><ul><li>Setu...
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Assyst Unified Communications Offerings

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Assyst Unified Communications Offerings

  1. 1. ASSYST Capability Brief<br />Web and Telephony <br />Convergence<br />© Advanced Software Systems, Inc. www.assyst.net<br />A Global Provider of IT Solutions and Services<br />
  2. 2. TelephonyPlatformprovides multi-channel access<br />Telephony<br />Web<br /><ul><li>IVR and Voice Servers with VoiceXML/SALT Support
  3. 3. Application Servers
  4. 4. Web Services</li></ul>Web/ Telephony Convergence<br />Web<br />Telephony<br />Mobile Devices<br />Web/Telephony Convergence<br /><ul><li>Embedded Devices with support for Speech Recognition, VXML/SALT
  5. 5. Speech (MRCP Supported)</li></ul> & Text-to-Speech Servers<br />
  6. 6. IVR Integration<br />IVR<br />
  7. 7. Past Performance - Insurance<br />$296B of Managed Assets<br />Application Description<br />Provides connectivity between Avaya IR and Cisco ICMthrough Cisco PG.<br />Self Service <br />Application<br />Customer Quote<br />“Assyst provides good value, has excellent technical resources, and is very responsive to my needs. I would recommend Assyst to others. “<br />Assyst<br />DIP<br />TCP/IP <br />IVR<br />Cisco PG<br />Advanced Software System (“ASSYST”)<br />
  8. 8. Past Performance – Pharmaceutical Sector<br />$31B Sales in 2008. <br />Application Description<br />Provides self-service access to FDA approved drug related documents for prescribing physicians. IVR Application with speech grammars identifies key drug related documents. IVR is integrated with Fax Server to fax these documents to physicians fax machines in real time.<br />IVR<br />Assyst <br />Self-Service<br />Application<br />Customer Quote<br />“I had a very good experience with Assyst. They provided prompt and reliable support. I have no hesitation in recommending their services to others.”<br />FDA <br />Documents<br />FAX API<br />FaxServer<br />
  9. 9. Past Performance – Healthcare Sector<br />$4 Billion Medical Devices Company<br />9 Million Customers, 13 Million Phone Calls, 8 IVR Systems<br />Descriptions of IVR applications:<br /><ul><li>Automated Ordering: provides for telephone based ordering, inventory inquiry, and datasheet requests.
  10. 10. Customer Service: enables customers to check the status of orders or returns, verify payment terms and receipt, and cancel orders.
  11. 11. SAP Integration: IVR Integrates with SAP ECC 6.0 for material management, FI and Master data.</li></ul>IVR<br />Custom <br />Self-Service<br />Application<br />NetWeaver XI SOAP<br />SAP ECC6.0<br />
  12. 12. Past Performance – Insurance Sector<br />Largest FAIR Plans Underwriting Entity<br />Application Description<br /><ul><li>Provides self-service access to Insurance products in NY City Metropolitan area.
  13. 13. Insured, Producers and Agents access the Self-Service voice applications</li></ul>Assyst <br />Self-Service<br />Application<br />MS Communication Server API<br />IVR<br />IBM Mainframe<br />
  14. 14. Speech Server integrated with OCS<br />
  15. 15. Microsoft UC Implementation Example<br />Amgen - Leading human therapeutics company in the biotechnology<br /><ul><li>Setup single inbox for </li></ul>Emails, Voicemails and Faxes<br /><ul><li>Setup more than thousand Auto </li></ul>Attendants globally<br /><ul><li>Setup access to personal and enterprise </li></ul>directories<br /><ul><li>Setup Tele-workers for remote access
  16. 16. Ownership costs for phones reduced</li></ul>significantly<br /><ul><li>Setup phone routing rules to support Twinning (work, mobile, home preferences)
  17. 17. Desktop application integration for telephony support.</li></li></ul><li>Unified Communications Integration Capabilities<br />E-mail<br />Mobile<br />FAX<br />Conferencing<br /><ul><li>Audio
  18. 18. Video
  19. 19. Web</li></ul>Voice over IP<br /><ul><li>Traditional PBX
  20. 20. VoIP</li></ul>Calendaring<br />Presence/IM<br />ERP<br />
  21. 21. Supported Platforms<br />
  22. 22. Experience<br />
  23. 23. Solutions<br /><ul><li>Products
  24. 24. SNMP NetAlert®
  25. 25. Voicera™
  26. 26. VoiceDialer
  27. 27. VC Record
  28. 28. VXML Conversion tool
  29. 29. Services
  30. 30. Requirement Gathering
  31. 31. Architecture and Design
  32. 32. Software Development
  33. 33. Backend Data Integration
  34. 34. QA Testing & UAT Support
  35. 35. Go Live Deployment
  36. 36. 24x7x365 Support</li></li></ul><li>14<br />Summary<br />Benefits<br /><ul><li>Stability and a commitment to deliver
  37. 37. Ability to deliver measurable and predictable return on investments
  38. 38. Ability to provide higher quality of service
  39. 39. Scalability and continuity of service delivery
  40. 40. Ability to leverage the use of prior knowledge of legacy telephony technologies in their projects
  41. 41. Reduced total cost of ownership</li></ul>Strengths<br /><ul><li>Strong management, ethical practices, healthy cash flow, proven track record
  42. 42. Assessed at SEI CMMI Level 3
  43. 43. Continuous training in Telephony and speech technologies, integration processes and standards compliance
  44. 44. Recruit and retain highly skilled and qualified workforce
  45. 45. Focus on staying current on voice and computer telephony technologies
  46. 46. Repository of technology and process assets with emphasis on unified communications</li></li></ul><li>15<br />New Jersey Office:<br />Advanced Software Systems Inc.<br />Unified Communications Division<br />379 Thornall St, 2nd Floor <br />Edision, NJ 08837 <br />Phone : 732-283-7009 <br />Fax: 732-283-7008<br />http://www2.assyst.net/unified-communication<br />International Office:<br />Advanced Software Systems Inc.ASSYST International Pvt. Ltd.<br />II-138, Muttam, Kochi-683 106, India<br />Ph: +1-703-230-3132<br />Ph: +91-484-2628803/06/09<br />Fax: +91-484-2628986<br />www.assyst-international.com <br />

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