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The role of PMOs in knowledge management

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This presentation was delivered by Eileen Roden at a recent APM Knowledge SIG event. Further details can be found here http://www.apm.org.uk/news/what-knowledge-management-different-levels-project-environment

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The role of PMOs in knowledge management

  1. 1. The role of PMOs in KM:Sharing knowledge inprojects and programmesEileen Roden and Judy PayneKnowledge SIG Conference, 12 March 2013,Solihull 1
  2. 2. Purpose of the session To understand the role the PMO can play in facilitating programme and project knowledge management within an organisation 2
  3. 3. 3
  4. 4. What makes KM good?1. A social (people!) dimension2. Focus on knowledge flows (not stocks)3. It makes a difference4. Improvement and learning happen5. A knowledge-sharing culture6. Recognising that it’s important 4
  5. 5.  A social (people!) dimension Connect people to other people, not just to information – this adds context Tacit as well as explicit knowledge Without this, it’s probably information management 5
  6. 6.  Focus on knowledge flows Knowledge doesn’t exist without people You can’t actually manage ‘knowledge’ – you can encourage it to flow It’s not an exercise in collecting (or an IT project!) 6
  7. 7.  It makes a difference Good KM helps people do things better (and do better things...) Difficult to establish cause and effect relationships Measure the impact of KM, not web page hits... 7
  8. 8.  Improvement and learning happen Better understanding (learning) – including learning about how to learn – is a KM goal Learning is voluntary Don’t try to mandate learning! 8
  9. 9.  A knowledge-sharing culture You can’t change culture – it develops on its own You can do things differently to help it along Trust, time, fairness, autonomy, diversity... 9
  10. 10.  Recognising that it’s important Organisations that are good at KM recognise its importance Look at things through a knowledge lens Make it clear that it’s good to spend time on learning and knowledge sharing 10
  11. 11. Embedding effective knowledgemanagement into PMO activities For each activity, consider each dimension and discuss: – How can this be done effectively – Any potential obstacles – How the obstacles can be overcome 11
  12. 12. Recap1. A social (people!) dimension2. Focus on knowledge flows (not stocks)3. It makes a difference4. Improvement and learning happen5. A knowledge-sharing culture6. Recognising that it’s important 12
  13. 13. We’re mad so you don’t have to be... 13

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