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1
Sharing knowledge
effectively across
boundaries, between
projects and organisations
Webinar, Tuesday 23rd Feb 2016
Today we will hear from:
 Andy Wall
Chief Technologist - Knowledge and Standards at United Utilities
 Adrian Malone
Dire...
Practicalities
 Please feel free to use the Questions facility in the
webinar browser window
 We will deal with as many ...
Andy Wall – United Utilities
Copyright © United Utilities Water Limited 2015
If we all knew
what we all
know!
If we all knew what
we all Know
Copyright © United Utilities Water Limited 2014
?, leverage, lost count, systematic
• Intr...
A little bit about United
Utilities (UU)
Copyright © United Utilities Water Limited 2014
• United Utilities holds a licenc...
A little bit about me
My Name is Andy Wall
Copyright © United Utilities Water Limited 2014
That’s probably enough
What is Knowledge
Management
Copyright © United Utilities Water Limited 2014
“…..the process of capturing, developing,
sha...
How long?
Copyright © United Utilities Water Limited 2014
We've been at this a while –
But I wonder if anyone can
guess ju...
Click to edit Master text styles
Click to add title
“…..recording our knowledge on cave walls.”
“ …when we moved the recor...
Success ?
Copyright © United Utilities Water Limited 2014
So what does it look like when
we all know what we all know?
The Borg were a pseudo-species of cybernetic beings,. No single individual truly existed within the Borg Collective as all...
Our Approach to
Knowledge Management
Copyright © United Utilities Water Limited 2014
13
‘Creating Value by
Sharing what we...
Sharing Technical
Knowledge.
Copyright © United Utilities Water Limited 2014
DSEAR Working Group
Designing for Safety
Work...
Background
The Challenge
Copyright © United Utilities Water Limited 2014
• Massive capital program looming (>£3bn)
• No wa...
Lessons Learned
Copyright © United Utilities Water Limited 2014
Lessons Learnt Tracker
0
5
10
15
20
25
30
10 11 12 1 2 3 4...
Reuse of Company Knowledge (RoCK)
Re-use opportunities from the past
Capture innovative thinking and the cost
savings asso...
The Process
Push / Pull ALL opportunities into ALL future
Projects
RoCK
Project lifecycle
Opportunities
Push
Pull
Current Phase: ‘Build’
Relational Database - built ready for content
RoCK
Database
Good Ideas (opportunities)
Input Form
P...
RoCK Output Doc
Where are we up to?
• Not as far as we should be
• Excuses, Excuses
• We’ve demonstrated the concept using historical
cont...
Summary
Questions
Re-using
Knowledge
How do we…
How do we…
RoCK
Benefits
Consistently apply
the right
knowledge, to the
right situation, at
...
Reducing costs across the project lifecycle
NEED OPERATE
BREAK
GROUND
STRATEGY DESIGN SPECIFICATION BUILD IMPLEMENT
Soluti...
Innovation and
standardisation ?
Copyright © United Utilities Water Limited 2014
Innovation and Standards are complimentar...
Agile and Knowledge
Management
APM Knowledge SIG
Webinar 23rd February 2016
Adrian Malone
Group Head of Knowledge Manageme...
Agile / lean thinking – some key principles
23 February 2016 30
Focus on behaviour and changing culture
• Bold and experim...
The future is already here — it's
just not very evenly distributed.
William Gibson
Future Work Skills 2020
23 February 2016 32
Things are getting more complex…
Joining the dots…
Digital Disruption: agile + lean thinking
23 February 2016 35
Implications
23 February 2016 36
“The traditional way in organizations is to look five years ahead and make plans for
the ...
Implications
23 February 2016 37
"Conventional initiatives are like the more familiar Trojan Horse. Big, lumbering, slow
m...
Observations
23 February 2016 38
• Importance of keeping the customer in the room and responsible for
prioritisation
• Inc...
Thank You
Adrian Malone
@adrianmalone
23 February 2016 39
khub.net | support@khub.net
How social collaboration tools changed the
way we share in the public sector
khub.net | support@khub.net
2006
khub.net | support@khub.net
KM
Strategy
khub.net | support@khub.net
Communities
of Practice
khub.net | support@khub.net
khub.net | support@khub.net
Social Media
khub.net | support@khub.net
Social media isn’t
where the real answers lie
khub.net | support@khub.net
Twitter is only 140
characters
khub.net | support@khub.net
Facebook,
you might get a like
khub.net | support@khub.net
Youtube, it’s ok if I want
instructions on how to
build a cabinet.
khub.net | support@khub.net
When you do a search
online for help you will
end up in a forum or
online community as they
ha...
khub.net | support@khub.net
Raise your profile
Discover knowledge to help your job
Connect with people like you
Save time ...
khub.net | support@khub.net
75% of businesses say online
collaboration tools will be
“important” or “somewhat
important” t...
khub.net | support@khub.net
Blending organisation
formal knowledge with
people’s informal
knowledge
khub.net | support@khub.net
What has made this
successful?
People
khub.net | support@khub.net
Digital Skills
khub.net | support@khub.net
“Knowledge Hub has sparked innovation and brought together a community that
care about the sam...
khub.net | support@khub.net
Work socially, Work smarter
For more information contact: support@khub.net
michael.norton@khub.net
khub.net | support@khub...
https://then
ounproject.c
om/ristyled/
https://then
ounproject.c
om/ViconsD
esign/
https://then
ounproject.c
om/clineco
ht...
This presentation was delivered
at an APM event
To find out more about
upcoming events please visit our
website www.apm.or...
Sharing knowledge effectively across boundaries, between projects and organisations Webinar, 23rd February 2016
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Sharing knowledge effectively across boundaries, between projects and organisations Webinar, 23rd February 2016

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Sharing knowledge effectively across boundaries, between projects and organisations Webinar
APM Knowledge Specific Interest Group webinar
Tuesday 23rd February 2016
presented by:
Andy Wall - United Utilities, Knowledge Manager
Adrian Malone - Atkins, Director
Michael Norton - Knowledge Hub, Community and Knowledge Manager

Published in: Business
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Sharing knowledge effectively across boundaries, between projects and organisations Webinar, 23rd February 2016

  1. 1. 1 Sharing knowledge effectively across boundaries, between projects and organisations Webinar, Tuesday 23rd Feb 2016
  2. 2. Today we will hear from:  Andy Wall Chief Technologist - Knowledge and Standards at United Utilities  Adrian Malone Director & Group Head of Knowledge Management & Collaboration at Atkins  Michael Norton Digital Community & Knowledge Manager at Knowledge Hub  Martin Fisher Head of Knowledge Management at Industry Forum 2
  3. 3. Practicalities  Please feel free to use the Questions facility in the webinar browser window  We will deal with as many questions as we can during the webinar, after our presentations  A full recording of the webinar, and answers to all questions will be available shortly on the APM website 3
  4. 4. Andy Wall – United Utilities Copyright © United Utilities Water Limited 2015 If we all knew what we all know!
  5. 5. If we all knew what we all Know Copyright © United Utilities Water Limited 2014 ?, leverage, lost count, systematic • Introduction • Knowledge Management Context • The Challenge we face • The development of RoCK • The Rock process • Summary • Q&A
  6. 6. A little bit about United Utilities (UU) Copyright © United Utilities Water Limited 2014 • United Utilities holds a licence to provide water and sewage services to around seven million people in North West England. • These services are carefully regulated by the water regulator • between 2010-2015 UU invested more than £3 billion to improve the water and wastewater infrastructure and the environment across the North West • Since 1990 we've invested appox £4000 for every household in the North West • 42,000 kilometres of water pipes, from Cumbria to Cheshire • 76,000 kilometres of sewers • 569 wastewater treatment works • 94 water treatment works • 56,000 hectares of catchment land
  7. 7. A little bit about me My Name is Andy Wall Copyright © United Utilities Water Limited 2014 That’s probably enough
  8. 8. What is Knowledge Management Copyright © United Utilities Water Limited 2014 “…..the process of capturing, developing, sharing, and effectively using organisational knowledge.It refers to a multi-disciplined approach to achieving organisational objectives by making the best use of knowledge.
  9. 9. How long? Copyright © United Utilities Water Limited 2014 We've been at this a while – But I wonder if anyone can guess just how long ?
  10. 10. Click to edit Master text styles Click to add title “…..recording our knowledge on cave walls.” “ …when we moved the recorded knowledge stayed behind”
  11. 11. Success ? Copyright © United Utilities Water Limited 2014 So what does it look like when we all know what we all know?
  12. 12. The Borg were a pseudo-species of cybernetic beings,. No single individual truly existed within the Borg Collective as all Borg were linked into a hive mind. Their ultimate goal was the attainment of 'perfection' through the forcible assimilation of diverse sentient species, technologies, and knowledge. If we all knew what we all know What would things look like? Copyright © United Utilities Water Limited 2014 Resistance is futile
  13. 13. Our Approach to Knowledge Management Copyright © United Utilities Water Limited 2014 13 ‘Creating Value by Sharing what we know’ Its about working together easily Finding up to date information fast Tapping into the collective experience of UU Sharing Lessons Learned Knowing who to ask
  14. 14. Sharing Technical Knowledge. Copyright © United Utilities Water Limited 2014 DSEAR Working Group Designing for Safety Working Group Wastewater Network Technical Liaison Knowledge Communities and Subject Matter Experts (SME’s) Codified Knowledge Tacit Knowledge Lessons learnt, continuous improvement RoCK
  15. 15. Background The Challenge Copyright © United Utilities Water Limited 2014 • Massive capital program looming (>£3bn) • No way to systematically capture or disseminate good ideas / good practice • New external Capital delivery Partners on board for the next 5 years • Incentivised to innovate • Less design done internally • Needed to link learning / knowledge to the specific assets we were building • Estimators don’t update their cost curves for projects in real time (often 12 months after a job had finished on site) • Need To communicate the opportunities for savings or H&S improvements
  16. 16. Lessons Learned Copyright © United Utilities Water Limited 2014 Lessons Learnt Tracker 0 5 10 15 20 25 30 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 2008/09 2009/10 2010/11 2011/12 0 20 40 60 80 100 120 140 Open Closed Tracker Using the Left hand scale, •the yellow bars show the number of Lessons opened in each month • the green bars show the number of Lessons closed in the month. Using the Right hand scale •The red line tracks the Cumulative number of Open Lessons
  17. 17. Reuse of Company Knowledge (RoCK) Re-use opportunities from the past Capture innovative thinking and the cost savings associated to ensure our standards are kept up to date and the assets of the future incorporate savings realised in the past!
  18. 18. The Process
  19. 19. Push / Pull ALL opportunities into ALL future Projects RoCK Project lifecycle Opportunities Push Pull
  20. 20. Current Phase: ‘Build’ Relational Database - built ready for content RoCK Database Good Ideas (opportunities) Input Form Project Opportunities Output Form Standard Opportunities Output Form Governance Opportunities Output Form
  21. 21. RoCK Output Doc
  22. 22. Where are we up to? • Not as far as we should be • Excuses, Excuses • We’ve demonstrated the concept using historical content collected for other purposes • We have built it into our PDS and ways of working • We are now going to start collecting new content as AMP6 projects start • Our aim is to eventually build a self service system • But it might need to be a manual activity until its embedded
  23. 23. Summary
  24. 24. Questions
  25. 25. Re-using Knowledge How do we… How do we… RoCK Benefits Consistently apply the right knowledge, to the right situation, at the earliest opportunity Collect more of the knowledge from our organisation to ensure our standards continue to reflect our aspirations and best working practices Developed to resolve some familiar problems that exist in many organisations….. Knowing what we do - Doing what we know Align opportunities to individual projects (assets) in the forthcoming capital program. Align opportunities to appropriate standards so that they can be considered when being reviewed. ? ? !!! ££ ‘s ££ ‘s
  26. 26. Reducing costs across the project lifecycle NEED OPERATE BREAK GROUND STRATEGY DESIGN SPECIFICATION BUILD IMPLEMENT Solution design and specification develops as the definition becomes more and more detailed BETTER STRATEGIES BETTER SOLUTIONS IMPROVED TECHNOLOGIES [ STRAP ] [ ABMs ] [ ENGINEERING ] SOLUTION IMPROVEMENTS [ CAPITAL DELIVERY] Innovation is ‘delivered’ across the project / solution lifecycle EFFICIENCIES [ ENGINEERING ] FCO EPO WATER ACT INNOVATION
  27. 27. Innovation and standardisation ? Copyright © United Utilities Water Limited 2014 Innovation and Standards are complimentary not conflicting and each bring benefits … Standards = Exploitation of knowledge Programme efficiency (not reinventing the wheel), benefitting from lessons learnt Innovation = Exploration of knowledge new ideas; better, faster cheaper solutions, improvements in standards
  28. 28. Agile and Knowledge Management APM Knowledge SIG Webinar 23rd February 2016 Adrian Malone Group Head of Knowledge Management and Collaboration 23 February 2016 29
  29. 29. Agile / lean thinking – some key principles 23 February 2016 30 Focus on behaviour and changing culture • Bold and experimental • Minimum Viable Product (MVP) - testing hypothesis • Use of ‘fail fast’ and pivot • Short bursts of focussed effort (sprints) co-ordinated by scrum master • Daily stand-up meetings and retrospectives Having the customer ‘in the room’ • Use of personas • Early testing and feedback • Product Owner prioritises the work (backlog)
  30. 30. The future is already here — it's just not very evenly distributed. William Gibson
  31. 31. Future Work Skills 2020 23 February 2016 32
  32. 32. Things are getting more complex…
  33. 33. Joining the dots…
  34. 34. Digital Disruption: agile + lean thinking 23 February 2016 35
  35. 35. Implications 23 February 2016 36 “The traditional way in organizations is to look five years ahead and make plans for the next year… we should think like farmers: look 20 years ahead and plan only for the next day. One must look far out to decide which… crops to grow… but it makes no sense to plan at the beginning of the year the precise date for harvest...a farmer who would stick rigidly to plan, instead of sensing and adjusting to reality would quickly grow hungry.” Laloux: The Antifragile Organisation
  36. 36. Implications 23 February 2016 37 "Conventional initiatives are like the more familiar Trojan Horse. Big, lumbering, slow moving. It takes a lot of people to move it and it is very hard to get it to change direction without a lot of effort. "As we deployed low cost small tools and kicked off little initiatives at the BBC we began to describe our approach as deploying Trojan Mice, a metaphor borrowed from British consultant Peter Fryer. "Set up small, unobtrusive inexpensive and autonomous tools and practices set them running and cajole and nudge them until they begin to work out where to go and why.” Euan Semple: Organisations Don’t Tweet, People Do
  37. 37. Observations 23 February 2016 38 • Importance of keeping the customer in the room and responsible for prioritisation • Incremental change - ‘Trojan Mice’ • Agile is not ‘fast and without rules’ - there is structure and robust prioritisation is needed
  38. 38. Thank You Adrian Malone @adrianmalone 23 February 2016 39
  39. 39. khub.net | support@khub.net How social collaboration tools changed the way we share in the public sector
  40. 40. khub.net | support@khub.net 2006
  41. 41. khub.net | support@khub.net KM Strategy
  42. 42. khub.net | support@khub.net Communities of Practice
  43. 43. khub.net | support@khub.net
  44. 44. khub.net | support@khub.net Social Media
  45. 45. khub.net | support@khub.net Social media isn’t where the real answers lie
  46. 46. khub.net | support@khub.net Twitter is only 140 characters
  47. 47. khub.net | support@khub.net Facebook, you might get a like
  48. 48. khub.net | support@khub.net Youtube, it’s ok if I want instructions on how to build a cabinet.
  49. 49. khub.net | support@khub.net When you do a search online for help you will end up in a forum or online community as they have been around since the start of the internet
  50. 50. khub.net | support@khub.net Raise your profile Discover knowledge to help your job Connect with people like you Save time and money Generate ideas to drive improvement
  51. 51. khub.net | support@khub.net 75% of businesses say online collaboration tools will be “important” or “somewhat important” to their business during the next 12 months. Clinked.com
  52. 52. khub.net | support@khub.net Blending organisation formal knowledge with people’s informal knowledge
  53. 53. khub.net | support@khub.net What has made this successful? People
  54. 54. khub.net | support@khub.net Digital Skills
  55. 55. khub.net | support@khub.net “Knowledge Hub has sparked innovation and brought together a community that care about the same things, meaning wider opportunities are available.” Kirklees Council “Using the Planning Advisory Service (PAS) group forum would save you money if you were going elsewhere to pay for this expertise. “ Taunton Deane Borough Council “Knowledge Hub is niche. It’s there for the work that I do allowing me to connect with people up and down the country.” Broadland District Council
  56. 56. khub.net | support@khub.net
  57. 57. Work socially, Work smarter For more information contact: support@khub.net michael.norton@khub.net khub.net | support@khub.net
  58. 58. https://then ounproject.c om/ristyled/ https://then ounproject.c om/ViconsD esign/ https://then ounproject.c om/clineco https://the nounprojec t.com/cind y%20roll/ https://then ounproject.c om/egor.c https://then ounproject.c om/gabriele malaspina https://then ounproject.c om/BC/ https://then ounproject.c om/jakobvo gel https://then ounproject.c om/jmkeuni ng https://then ounproject.c om/bravo/ https://then ounproject.c om/JNQ https://then ounproject.c om/marksho rter khub.net | support@khub.net
  59. 59. This presentation was delivered at an APM event To find out more about upcoming events please visit our website www.apm.org.uk/events

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