Requirements fundamentals 10th July 2014

2. Jeremy’s activities very early in project very late in project  hands-on  on the job learning  training  remote mentoring  on the job learning © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited. requirements testing

7. Tangible Deliverables Intangible Deliverables 96 – 100% 86 – 95% 71 – 85% 51 - 70% < 50% n n n n n n n n n n © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.

8. Tangible Deliverables Intangible Deliverables 96 – 100% 86 – 95% 71 – 85% 51 - 70% < 50% 0 9 14 7 2 1 5 2 5 1 © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.

18. requirements contain all the detail for the deliverables of the project © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited. safe assumption or myth?

19. requirements contain all the detail for the deliverables of the project © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited. PEOPLE need to navigate through SUMMARIES & MODELS to the detail held in DOMAIN SPECIFIC FORMS

21. prove it to yourself observe the WASTE caused when KNOWLEDGE & REQUIREMENRTS are sub-optimal

23. count your questions

24. Weak questioning Tell me about the scheduled system maintenance downtime?

25. Strong questioning Is it correct that the system will definitely be available to users between 7am & midnight? © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.

26. Perfect questioning The system will definitely be unavailable to users between midnight & 7am The system will definitely be available to users between 7am & midnight © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.

31. FINDINGS – 22nd May 2014 Total No of participants: Total Number 131: Total Number 134: Completed 131 Completed 134: % Complete 131 % Complete 134 Average time 131 Average time 134 % time difference 44 22 22 13 15 59% 68% 496 s 323 s 53.6%

32. Research Exercise Results Summary Removing single vital phrase (3 words) from a 134 word work instruction caused a 57% increase in average effort taken to complete the task © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.

33. FINDINGS – 10th July 2014 Total No of participants: Total Number 281: Total Number 562: Completed 281 Completed 562: % Complete 281 % Complete 562 Average time 281 Average time 562 % time difference 56 26 20 17 12 65 60 225 s 293 s 30%

34. Research Exercise Results Summary Adding additional unnecessary material to a work instruction (doubling the word count) increases the time it takes to complete the task by 30% © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.

35. Future Research If you are interested in participating as a research subject, or would be able to help us run a research exercise with any groups you know, please contact Jeremy © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.

36. Creativity: www.greenhatting.com (is a prototype creativity application designed by Jeremy) www.watchout4snakes.com Books: Working with Emotional Intelligence, Daniel Goleman Art of War, Sun Tsu Information is Beautiful Contact: Information systems work www.requirequality.co.uk, Project training, coaching, mentoring, www.fundamantalsfirst.co.uk, Email: jeremy@requirequality.co.uk © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.

37. This presentation was delivered at an APM event To find out more about upcoming events please visit our website www.apm.org.uk/events

Requirements fundamentals 10th July 2014

Association for Project Management

Requirements fundamentals 10th July 2014