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Welcome
Requirements Fundamentals,
Myths and Methods
© Copyright Require Quality Ltd, all rights reserved, reproduction wi...
Jeremy’s activities
very early in project very late in project
 hands-on
 on the job learning
 training
 remote mentor...
Brief discussion
When requirements are good then….
© Copyright Require Quality Ltd, all rights reserved, reproduction with...
Brief discussion
When requirements are bad then….
© Copyright Require Quality Ltd, all rights reserved, reproduction witho...
Brief discussion
Requirements are good when….
© Copyright Require Quality Ltd, all rights reserved, reproduction without p...
Brief discussion
Requirements are bad when….
© Copyright Require Quality Ltd, all rights reserved, reproduction without pe...
Tangible
Deliverables
Intangible
Deliverables
96 – 100%
86 – 95%
71 – 85%
51 - 70%
< 50%
n
n
n
n
n
n
n
n
n
n
© Copyright R...
Tangible
Deliverables
Intangible
Deliverables
96 – 100%
86 – 95%
71 – 85%
51 - 70%
< 50%
0
9
14
7
2
1
5
2
5
1
© Copyright ...
objectivity
© Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
What does JW mean by
‘fundamental’?
© Copyright Require Quality Ltd, all rights reserved, reproduction without permission ...
Floor 1
Floor 2
Floor 3
Floor 4
Floor 5
© Copyright Require Quality Ltd, all rights reserved, reproduction without permiss...
© Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
Org
Project / Process
© Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
© Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
requirements
are the first
phase of any
project
© Copyright Require Quality Ltd, all rights reserved, reproduction without...
requirements
are the first
phase of any
project
© Copyright Require Quality Ltd, all rights reserved, reproduction without...
requirements
contain all
the detail for
the
deliverables
of the project
© Copyright Require Quality Ltd, all rights reserv...
requirements
contain all
the detail for
the
deliverables
of the project
© Copyright Require Quality Ltd, all rights reserv...
requirements
contain all
the detail for
the
deliverables
of the project
© Copyright Require Quality Ltd, all rights reserv...
requirements
contain all
the detail for
the
deliverables
of the project
© Copyright Require Quality Ltd, all rights reserv...
prove it to yourself
observe the WASTE caused when
KNOWLEDGE & REQUIREMENRTS are
sub-optimal
© Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
count your questions
Weak questioning
Tell me about the scheduled system
maintenance downtime?
Strong questioning
Is it correct that the system will
definitely be available to users
between 7am & midnight?
© Copyright...
Perfect questioning
The system will definitely be
unavailable to users between midnight
& 7am
The system will definitely b...
© Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
Question Types and th...
requirements
is a purely
analytical
activity
© Copyright Require Quality Ltd, all rights reserved, reproduction without pe...
requirements
is a purely
analytical
activity
© Copyright Require Quality Ltd, all rights reserved, reproduction without pe...
Research Exercise Results
xxx
© Copyright Require Quality Ltd, all rights reserved, reproduction without permission is pro...
FINDINGS – 22nd
May 2014
Total No of participants:
Total Number 131:
Total Number 134:
Completed 131
Completed 134:
% Comp...
Research Exercise Results
Summary
Removing single vital phrase (3 words)
from a 134 word work instruction
caused a 57% inc...
FINDINGS – 10th
July 2014
Total No of participants:
Total Number 281:
Total Number 562:
Completed 281
Completed 562:
% Com...
Research Exercise Results
Summary
Adding additional unnecessary material
to a work instruction (doubling the
word count) i...
Future Research
If you are interested in participating as
a research subject, or would be able to
help us run a research e...
Creativity:
www.greenhatting.com (is a prototype creativity application designed by Jeremy)
www.watchout4snakes.com
Books:...
This presentation was delivered
at an APM event
To find out more about
upcoming events please visit our
website www.apm.or...
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Requirements fundamentals 10th July 2014

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Requirements are often cited as a contributory cause of project under-performance. In Jeremy’s opinion, analysis around this assumption reveals, that many causes are at play, only some of which are influential for project managers, even fewer are controllable.

Jeremy discussed requirements methods and requirements myths, and provided notional analysis models to use as starting points for requirements activities.

Jeremy Warhurst attained both BSc(Hons) in Project Management and MSc in Strategic Project Management. These studies were undertaken to support his career in software development, where he has held roles including business analyst, software tester and software quality engineer.

Additional practical studies in Lean Sigma encouraged focus on observing problems in working practices as they happen. Resulting from the above is perspective about why some projects suffer due to poor requirements, some potential remedies, and the barriers to implementing the remedies.

As a member of the APM Value Management SiG the value lost to organisations from sub-optimal requirements practices is central to the research, analysis and writings of the speaker.

Jeremy Warhurst is a committee member of the APM Value Management SiG.

Published in: Business
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Requirements fundamentals 10th July 2014

  1. 1. Welcome Requirements Fundamentals, Myths and Methods © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  2. 2. Jeremy’s activities very early in project very late in project  hands-on  on the job learning  training  remote mentoring  on the job learning © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited. requirements testing
  3. 3. Brief discussion When requirements are good then…. © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  4. 4. Brief discussion When requirements are bad then…. © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  5. 5. Brief discussion Requirements are good when…. © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  6. 6. Brief discussion Requirements are bad when…. © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  7. 7. Tangible Deliverables Intangible Deliverables 96 – 100% 86 – 95% 71 – 85% 51 - 70% < 50% n n n n n n n n n n © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  8. 8. Tangible Deliverables Intangible Deliverables 96 – 100% 86 – 95% 71 – 85% 51 - 70% < 50% 0 9 14 7 2 1 5 2 5 1 © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  9. 9. objectivity © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  10. 10. What does JW mean by ‘fundamental’? © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  11. 11. Floor 1 Floor 2 Floor 3 Floor 4 Floor 5 © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  12. 12. © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  13. 13. Org Project / Process © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  14. 14. © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  15. 15. requirements are the first phase of any project © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  16. 16. requirements are the first phase of any project © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited. safe assumption or myth?
  17. 17. requirements contain all the detail for the deliverables of the project © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  18. 18. requirements contain all the detail for the deliverables of the project © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited. safe assumption or myth?
  19. 19. requirements contain all the detail for the deliverables of the project © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited. PEOPLE need to navigate through SUMMARIES & MODELS to the detail held in DOMAIN SPECIFIC FORMS
  20. 20. requirements contain all the detail for the deliverables of the project © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  21. 21. prove it to yourself observe the WASTE caused when KNOWLEDGE & REQUIREMENRTS are sub-optimal
  22. 22. © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  23. 23. count your questions
  24. 24. Weak questioning Tell me about the scheduled system maintenance downtime?
  25. 25. Strong questioning Is it correct that the system will definitely be available to users between 7am & midnight? © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  26. 26. Perfect questioning The system will definitely be unavailable to users between midnight & 7am The system will definitely be available to users between 7am & midnight © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  27. 27. © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited. Question Types and the Questioning Life-Cycle
  28. 28. requirements is a purely analytical activity © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited. safe assumption or myth?
  29. 29. requirements is a purely analytical activity © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited. what value has creativity to offer?
  30. 30. Research Exercise Results xxx © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  31. 31. FINDINGS – 22nd May 2014 Total No of participants: Total Number 131: Total Number 134: Completed 131 Completed 134: % Complete 131 % Complete 134 Average time 131 Average time 134 % time difference 44 22 22 13 15 59% 68% 496 s 323 s 53.6%
  32. 32. Research Exercise Results Summary Removing single vital phrase (3 words) from a 134 word work instruction caused a 57% increase in average effort taken to complete the task © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  33. 33. FINDINGS – 10th July 2014 Total No of participants: Total Number 281: Total Number 562: Completed 281 Completed 562: % Complete 281 % Complete 562 Average time 281 Average time 562 % time difference 56 26 20 17 12 65 60 225 s 293 s 30%
  34. 34. Research Exercise Results Summary Adding additional unnecessary material to a work instruction (doubling the word count) increases the time it takes to complete the task by 30% © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  35. 35. Future Research If you are interested in participating as a research subject, or would be able to help us run a research exercise with any groups you know, please contact Jeremy © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  36. 36. Creativity: www.greenhatting.com (is a prototype creativity application designed by Jeremy) www.watchout4snakes.com Books: Working with Emotional Intelligence, Daniel Goleman Art of War, Sun Tsu Information is Beautiful Contact: Information systems work www.requirequality.co.uk, Project training, coaching, mentoring, www.fundamantalsfirst.co.uk, Email: jeremy@requirequality.co.uk © Copyright Require Quality Ltd, all rights reserved, reproduction without permission is prohibited.
  37. 37. This presentation was delivered at an APM event To find out more about upcoming events please visit our website www.apm.org.uk/events

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