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N fewings ngagementworks slides swwe 131016

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Avoiding conflicts before they arise, 13th October 2016

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N fewings ngagementworks slides swwe 131016

  1. 1. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 1 Avoiding Conflicts Before They Arise Nick Fewings, CEO Ngagementworks Twitter @Nick_Fewings FactFactFactFact 70% of70% of70% of70% of businessbusinessbusinessbusiness change fails tochange fails tochange fails tochange fails to achieveachieveachieveachieve desired goalsdesired goalsdesired goalsdesired goals Lack of strong leadership Poor understanding of team skills Lack of focus on team dynamics PEOPLE
  2. 2. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 2 The definition of conflict management is “the practice of recognising and dealing with disputes in a rational, balanced and effective way.”
  3. 3. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 3 Conflict In Teams Arise Because… 1. Team members do not understand and therefore appreciate and value behavioural differences 2. There is confusion surrounding how the team operates effectively Psychological PreferencesPsychological PreferencesPsychological PreferencesPsychological Preferences Attitudinal PreferenceAttitudinal PreferenceAttitudinal PreferenceAttitudinal Preference IntroversionIntroversionIntroversionIntroversion –––– ExtraversionExtraversionExtraversionExtraversion how we react to inner & outer experiences Functional PreferencesFunctional PreferencesFunctional PreferencesFunctional Preferences ThinkingThinkingThinkingThinking –––– FeelingFeelingFeelingFeeling how we make decisions SensationSensationSensationSensation –––– IntuitionIntuitionIntuitionIntuition how we take in & process information
  4. 4. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 4 1. Write your business email address on the envelope 2. Read all the adjectives 3. Decide what colour is most like you, based on the adjectives 4. Order the others until least like you. 5. Make a note of your colour order on the envelope i.e. Y,G,R,B. What’s Your Preferred Style?What’s Your Preferred Style?What’s Your Preferred Style?What’s Your Preferred Style? The InsightsThe InsightsThe InsightsThe Insights ---- Colour EnergiesColour EnergiesColour EnergiesColour Energies CompetitiveCompetitiveCompetitiveCompetitive DecisiveDecisiveDecisiveDecisive DeterminedDeterminedDeterminedDetermined StrongStrongStrongStrong----willedwilledwilledwilled PurposefulPurposefulPurposefulPurposeful DriverDriverDriverDriver SociableSociableSociableSociable DynamicDynamicDynamicDynamic DemonstrativeDemonstrativeDemonstrativeDemonstrative EnthusiasticEnthusiasticEnthusiasticEnthusiastic ExpressiveExpressiveExpressiveExpressive PersuasivePersuasivePersuasivePersuasive CaringCaringCaringCaring SharingSharingSharingSharing EncouragingEncouragingEncouragingEncouraging PatientPatientPatientPatient RelaxedRelaxedRelaxedRelaxed AmiableAmiableAmiableAmiable CautiousCautiousCautiousCautious PrecisePrecisePrecisePrecise DeliberateDeliberateDeliberateDeliberate QuestioningQuestioningQuestioningQuestioning FormalFormalFormalFormal AnalyticalAnalyticalAnalyticalAnalytical IIII NNNN TTTT RRRR OOOO VVVV EEEE RRRR SSSS IIII OOOO NNNN EEEE XXXX TTTT RRRR AAAA VVVV EEEE RRRR SSSS IIII OOOO NNNN THINKINGTHINKINGTHINKINGTHINKING FEELINGFEELINGFEELINGFEELING On a good day
  5. 5. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 5 The InsightsThe InsightsThe InsightsThe Insights ---- Colour EnergiesColour EnergiesColour EnergiesColour Energies On a bad day AbruptAbruptAbruptAbrupt AggressiveAggressiveAggressiveAggressive OverbearingOverbearingOverbearingOverbearing HarshHarshHarshHarsh IntolerantIntolerantIntolerantIntolerant ControllingControllingControllingControlling ExcitableExcitableExcitableExcitable FranticFranticFranticFrantic ImpulsiveImpulsiveImpulsiveImpulsive FrivolousFrivolousFrivolousFrivolous NoisyNoisyNoisyNoisy FlippantFlippantFlippantFlippant StubbornStubbornStubbornStubborn ReliantReliantReliantReliant TimidTimidTimidTimid HesitantHesitantHesitantHesitant LongLongLongLong----windedwindedwindedwinded ReticentReticentReticentReticent PedanticPedanticPedanticPedantic NitNitNitNit----pickingpickingpickingpicking SuspiciousSuspiciousSuspiciousSuspicious CriticalCriticalCriticalCritical IndecisiveIndecisiveIndecisiveIndecisive DetachedDetachedDetachedDetached IIII NNNN TTTT RRRR OOOO VVVV EEEE RRRR SSSS IIII OOOO NNNN EEEE XXXX TTTT RRRR AAAA VVVV EEEE RRRR SSSS IIII OOOO NNNN THINKINGTHINKINGTHINKINGTHINKING FEELINGFEELINGFEELINGFEELING WeaknessesWeaknessesWeaknessesWeaknesses May lack detail and focus Too casual for some Poor planner Can lose interest StrengthsStrengthsStrengthsStrengths Knowledgeable and detailed Has an air of competence Asks lots of questions Very thorough right to the end Complementary StylesComplementary StylesComplementary StylesComplementary Styles StrengthsStrengthsStrengthsStrengths Quick to build relationships Friendly and sociable Adaptable, imaginative Can see the big picture WeaknessesWeaknessesWeaknessesWeaknesses A bit reserved at first Overlook others’ feelings May be rigid & unimaginative Can focus on unimportant details Sunshine YellowSunshine YellowSunshine YellowSunshine Yellow Cool BlueCool BlueCool BlueCool Blue
  6. 6. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 6 WeaknessesWeaknessesWeaknessesWeaknesses Slow to adapt to change Seem to lack enthusiasm Unsure of themselves Reliant on others StrengthsStrengthsStrengthsStrengths Love challenges Want to get things done Confident of their ability Influence others Fiery RedFiery RedFiery RedFiery Red StrengthsStrengthsStrengthsStrengths Builds deep relationships Natural listener Sincere and warm Patient WeaknessesWeaknessesWeaknessesWeaknesses Can be seen as arrogant Poor listener Can be too cold and pushy May not let others finish speaking Earth GreenEarth GreenEarth GreenEarth Green Complementary StylesComplementary StylesComplementary StylesComplementary Styles ProfilesProfilesProfilesProfiles Personal Profile Foundation Chapter Management Chapter Effective Selling Chapter Personal Achievement Chapter Interview Chapter Nick Fewings 3rd January 2016
  7. 7. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 7 BehaviouralBehaviouralBehaviouralBehavioural PreferencesPreferencesPreferencesPreferences BLUEBLUEBLUEBLUE GREENGREENGREENGREEN YELLOWYELLOWYELLOWYELLOW REDREDREDRED PersonaPersonaPersonaPersona (Conscious)(Conscious)(Conscious)(Conscious) 1.04 17% 3.24 54% 4.88 81% 4.72 79% 37.2% 6 3 0 BLUEBLUEBLUEBLUE GREENGREENGREENGREEN YELLOWYELLOWYELLOWYELLOW REDREDREDRED PersonaPersonaPersonaPersona (Less conscious)(Less conscious)(Less conscious)(Less conscious) 1.12 19% 1.28 21% 4.96 83% 2.76 46% 6 3 0 PreferencePreferencePreferencePreference FlowFlowFlowFlow 100 0 100 50 50 NameNameNameName Pos'n Blue Green Yellow Red Jeremy 23 2.60 1.92 3.01 5.36 Danny 23 2.84 0.68 4.96 5.44 Jane 23 2.64 1.72 3.76 5.20 Gus 43 3.08 2.12 3.52 4.56 Gary 24 1.64 2.72 4.36 4.64 Lucy 47 1.16 3.68 5.08 3.16 Marc 32 4.28 4.76 0.88 2.40 Hakkies 34 5.48 3.56 1.88 2.44 Lucy 34 5.36 4.32 1.60 2.36 Project Team Mix
  8. 8. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 8 Project Team Wheel DeterminationDeterminationDeterminationDetermination Monitors PerformanceMonitors PerformanceMonitors PerformanceMonitors Performance Product KnowledgeProduct KnowledgeProduct KnowledgeProduct Knowledge Results FocusResults FocusResults FocusResults Focus DecisiveDecisiveDecisiveDecisive AssertiveAssertiveAssertiveAssertive DriveDriveDriveDrive EnthusiasmEnthusiasmEnthusiasmEnthusiasm Positive ThinkingPositive ThinkingPositive ThinkingPositive Thinking PersuasivePersuasivePersuasivePersuasive CreativeCreativeCreativeCreative People SkillsPeople SkillsPeople SkillsPeople Skills Helps OthersHelps OthersHelps OthersHelps Others FlexibleFlexibleFlexibleFlexible Shares IdeasShares IdeasShares IdeasShares Ideas SupportiveSupportiveSupportiveSupportive Listens, LoyalListens, LoyalListens, LoyalListens, Loyal Team ApproachTeam ApproachTeam ApproachTeam Approach PlanningPlanningPlanningPlanning OrganisationOrganisationOrganisationOrganisation Time ManagementTime ManagementTime ManagementTime Management Sets StandardsSets StandardsSets StandardsSets Standards Product KnowledgeProduct KnowledgeProduct KnowledgeProduct Knowledge AnalysisAnalysisAnalysisAnalysis Project Team Hotspots Fast-paced Task-focussed Extraverted
  9. 9. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 9 TeamTeamTeamTeam DDDDyyyyNANANANAmicsmicsmicsmics There are16 elements you need to manage if you want an effective and DyNAmic team
  10. 10. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 10 Knowing why the team exists, what this enables and the benefits this provides. 1. Purpose The XYZ Team exists to… which… resulting in… What is your purpose?What is your purpose?What is your purpose?What is your purpose? What does this enable?What does this enable?What does this enable?What does this enable? What are the benefits?What are the benefits?What are the benefits?What are the benefits? Team Purpose Team Purpose is a key element in order for a team to achieve success. Each team member should therefore have a common understanding of why the team exists, what this enables and the benefits. Write down what you think your Team Purpose is so that you can share it with your colleagues, listen to what they’ve put and develop one that is collectively agreed. Below is the framework to help you create yours.
  11. 11. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 11 Ngagementworks exists to provide learning and development solutions that, engage individuals and motivates teams, helping them transform and achieve even greater success, resulting in increased engagement and effectiveness at individual, team and organisational levels. The emotional bond that glues the team together. 2. Trust
  12. 12. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 12 Knowing what needs to be done, by whom and by when. 3. Planning When the skills and knowledge of more than one person is required to achieve a task. 4. Collaboration
  13. 13. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 13 Individuals taking personal responsibility for their actions. 5. Accountability Being proud to be part of the team, both in good times and bad. 6. Commitment
  14. 14. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 14 Understanding who is best equiped to undertake a task. 7. Roles & Skills The life-blood of a team, enabling information to be shared, ideas generated and decisions made. 8. Communication
  15. 15. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 15 A longer-term and aspirational view of what could be achieved by the team. 9. Vision Face to face communication between team members at an agreed time and with an agreed format. 10. Meetings
  16. 16. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 16 Reviewing what has happened within your team, to learn from things that have gone well and not so well. 11. Reflection Taking time to discuss ways in which things can be done better. 12. Transformation
  17. 17. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 17 Knowing who has the authority to make decisions in different situations. 13. Decision Making 14. Diversity Valuing and appreciating differences in beliefs, ways of working and behaviours.
  18. 18. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 18 The rules, regulations and guidelines by which tasks are achieved. 15. Processes The culture and atmosphere that exists within a team. 16. Environment
  19. 19. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 19 Managed correctly, a team can become a highly-effective and DyNAmic team. TeamTeamTeamTeam DDDDyyyyNANANANAmicsmicsmicsmics©©©© TeamTeamTeamTeam DDDDyyyyNANANANAmicsmicsmicsmics©©©© At the heart of exceptional performanceAt the heart of exceptional performanceAt the heart of exceptional performanceAt the heart of exceptional performance
  20. 20. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 20 A simple online questionnaire for team members to complete. Emotional Relationships 3.59 Creative Interactions 3.84 Framework Mapping 3.30 Strategic Action 3.53 Project TeamProject TeamProject TeamProject Team 59.4% Team59.4% Team59.4% Team59.4% Team EngagementEngagementEngagementEngagement
  21. 21. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 21 Element ResultsElement ResultsElement ResultsElement Results Collaboration 3.81 Environment 3.67 Transformation 3.78 Communication 4.11 Trust 4.00 Commitment 3.78 Diversity 3.63 Team Meetings 2.96 Accountability 3.63 Decision-Making 4.30 Purpose 3.11 Vision 3.07 Roles & Skills 3.56 Planning 2.93 Processes 3.44 Reflection 3.26 Top 8Top 8Top 8Top 8 Bottom 8Bottom 8Bottom 8Bottom 8 Key ThemesKey ThemesKey ThemesKey Themes •You know who to go to, to get a decision •You feel comfortable putting your views forward •Everyone has the opportunity to speak up •Meetings don’t start or end on time •You don’t have regular reviews to discuss your progress •You don’t have an inspirational vision for the team •You don’t have team plans that are regularly reviewed
  22. 22. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 22 Project Team A Project Team B Project Team C 72% Engagement 66% Engagement 59% Engagement Decision-Making 4.78 Collaboration 4.63 Decision-Making 4.30 Commitment 4.78 Commitment 4.59 Communication 4.11 Collaboration 4.67 Decision-Making 4.48 Trust 4.00 Communication 4.59 Trust 4.41 Collaboration 3.81 Purpose 4.56 Communication 4.37 Transformation 3.78 Environment 4.52 Diversity 4.04 Commitment 3.78 Roles & Skills 4.41 Environment 4.00 Environment 3.67 Trust 4.33 Team Meetings 4.00 Accountability 3.63 Vision 4.26 Purpose 3.85 Diversity 3.63 Accountability 4.26 Accountability 3.78 Roles & Skills 3.56 Diversity 4.22 Roles & Skills 3.78 Processes 3.44 Transformation 4.15 Transformation 3.67 Reflection 3.26 Planning 4.15 Vision 3.63 Purpose 3.11 Reflection 3.96 Processes 3.56 Vision 3.07 Processes 3.93 Reflection 3.37 Team Meetings 2.96 Team Meetings 3.59 Planning 3.19 Planning 2.93 Emotional Relationships 4.87 Creative Interactions 5.13 Framework Mapping 4.21 Strategic Action 4.56 Project Team EngagementProject Team EngagementProject Team EngagementProject Team Engagement Emotional Relationships 3.59 Creative Interactions 3.84 Framework Mapping 3.30 Strategic Action 3.53 59.4%59.4%59.4%59.4% 78.2%78.2%78.2%78.2%
  23. 23. nick@ngagementworks.com 07966306903 Engaging individuals, Motivating teams, helping them Transform and achieve even greater Success 23 “A project or change initiative has a greater chance of success when project management methodologies are combined with effective leadership, a diverse and multi-talented team, who appreciate each other and team dynamics are understood and regularly reviewed.” Nick Fewings, CEO Ngagementworks nick@ngagementworks.com (0044) 07966 306903 LinkedIn: Nick Fewings Twitter: Nick_Fewings Facebook: Ngagementworks www.ngagementworks.com www.yoursbehaviourally.com Keep NNNNgaged

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