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Lest you forget! Maintaining stakeholder relationships in difficult times webinar, 22 May 2020

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Lest you forget! Maintaining stakeholder relationships in difficult times webinar
Friday 22 May 2020

presented by
Louise Worsley

The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/lest-you-forget-maintaining-stakeholder-relationships-in-difficult-times-webinar/

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Lest you forget! Maintaining stakeholder relationships in difficult times webinar, 22 May 2020

  1. 1. Louise Worsley Lest you forget: Maintaining relationships in difficult times
  2. 2. Who have you communicated with: • every day? • at least once per week? Over the last 4 weeks Who haven’t you communicated with that you feel you should? Who is the most difficult to get hold of?
  3. 3. An individual, group or organization who may affect, be affected by, or perceive itself to be affected by a decision, activity or outcome of a project, portfolio or programme. An individual, group or organization who may affect, be affected by, or perceive itself to be affected by a decision, activity or outcome of a project, portfolio or programme. Stakeholders defined “The involved and the affected” PMI 2017 PMBoK 6
  4. 4. those with an identified responsibility for the project those with an opinion on the project and its conduct Involved Affected Role-based stakeholders Agenda-based stakeholders
  5. 5. Looking at your communications for the last month: Which work groups or individuals are you mainly communicating with?
  6. 6. Looking at your communications for the last month: What mechanism are you mainly using for communication?
  7. 7. The tools you are finding helpful?
  8. 8. Looking at your communications for the last month: What is the main purpose of your communications?
  9. 9. VTs and GVTs Clear goals Delineable roles How Managers Can Support Remote Employees, Harvard Business Review, April 2020
  10. 10. The problem with agenda- based SHs They hide!
  11. 11. For Against Don’t know Don’t care Mapping agendas
  12. 12. at initiation Allies Opponents Waverers Passives = Compliance = Finance = Customer service = HR = IT Attitudes change in planning For Against Don’t know Don’t care Without attention
  13. 13. The political mapping Opponents Moaners Passives Zealots Mutineers Allies Opponents Waverers Passives
  14. 14. Analysing your stakeholders Zealots Passives Allies Golden triangles Synergy +1 +2 +3 +4 -1 -2 -3 -4 Gives unqualified support Gives up if not supported Follows initiatives proposed Unwilling to follow any initiative Has no personal point of view Uses power to get a deal Surrenders when not the strongest Does not care about the price which may need to be paid Schismatics Opponents Moaners Mutineers Antagonism D’Herbemont, O., and B. Cesar. 1998. Managing sensitive projects: A lateral approach. Basingstoke, Hampshire: Macmillan Press Ltd.
  15. 15. How are they likely to react? Where are my stakeholders on the playing field? How can I monitor their positions? Am I getting the right mix of engagement?
  16. 16. Great project managers have great networks
  17. 17. The power of networks Mapping your network How many do you have? Is it static or changing? How diverse are they? Where is your network ‘weakest’? What actions will you take?
  18. 18. Who haven’t you communicated with that you feel you should? Stakeholders are more than just the people you work with on the project In this time: Re-analyse your stakeholder positions Get creative in your engagement Review your professional network
  19. 19. What networking actions will you take? Grow my network Consolidate my network Exploit my network
  20. 20. Thank you! https://za.linkedin.com/in/picubed @worsley_louise • Name | Louise Worsley • Chair PMO Awards South Africa 2018-2020

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