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Introduction to benefits mapping webinar, 18 December 2017

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Introduction to benefits mapping webinar
Monday18 December 2017

presented by Judge Matharu, Benefit realisation practitioner
hosted by Sarah Harries, APM Benefits Management SIG committee member

The link to the write up page and resources of this webinar
https://www.apm.org.uk/news/introduction-to-benefits-mapping-webinar/

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Introduction to benefits mapping webinar, 18 December 2017

  1. 1. Benefits Management Specific Interest Group (SIG) Introduction to benefits mapping Introduction Sarah Harries Guest Speaker Judge Matharu
  2. 2. Plans for 2018 – Bite Sized Guides  Defining Success  Identifying Benefits  Valuing and Appraising Benefits  Planning to Realise Benefits  Working to Realise Benefits  Reviewing Business Results
  3. 3. Poll Question 1 Forthcoming “Bite Sized Guide to Defining Success” should include; (tick as many as you want and add anything else into Q&A panel)  1. Identifying strategic objectives for the organisation. (=Treasury Stage 0 - Business Planning)  2. Defining desired outcomes and changes for a given project/programme (= Treasury Stage 1 - Scoping)  3. ‘Strategic Outline Case’ –purpose (part of HMT Green Book process)  4. Relevance of benefits mapping at this stage  5. Other (please use ‘Chat’ box in the controls panel on the right- Mark your answer “Q1…...”)
  4. 4. Objectives of this session  The What, Why and How of this very valuable benefits realisation management tool
  5. 5. Guest Speaker- Judge Matharu Judge Matharu …. Jagjivan
  6. 6. 6 Poll Question 2 How would you characterise your experience of benefit maps? (pick one) 1) High 2) Medium 3) Low 4) None
  7. 7. 7 When? Identify Define Plan Realise
  8. 8. 8 A pictorial representation of change showing the relationships between the enablers, benefits, disbenefits and objectives What?
  9. 9. 9
  10. 10. Process Automation Reduce time to complete the process Increase repair of service to SLA To Increase Customer Satisfaction Process Automation Reduction in effort to operate process Reduction in costs to repair services To Reduce Costs Enabler Benefit Benefit Objective Benefit Chains
  11. 11. Process Automation Reduce time to complete the process Increase repair of service to SLA To Increase Customer Satisfaction Reduction in effort to operate process Reduction in costs to repair services To Reduce Costs Enabler Benefit Benefit Objective Benefit Chains
  12. 12. Example To Reduce my C02 Footprint Reduced transport CO2 emissions Travel by public transport whenever possible Reduced house CO2 emissions Increase CO2 offset Fewer CO2 releasing journeys More walking & cycling More use of public transport Increased house thermal efficiency Reduction in use of fuel Sponsored Tree Planting Pay for carbon offset when flying Reduction in flights Replace petrol car with electric car Insulate attic & Walls Travel by train for holidays Travel by bicycle or walk whenever possible Increase use of lower CO2 fuel Investigate alternative fuels
  13. 13. All Enablers Line of Sight All Potential Benefits & Disbenefits All Key Relationships IndicatorsPrioritisation Communication Why?
  14. 14. Approaches Yourself Others Workshop
  15. 15. How? Engineer Call Out Improvement Project To Reduce Operating Costs ($1mpa) Reduction in wasted engineer visits Reduction in costs for engineer visits Reduction in operational resource Reduction in manual activities IT Automation Reduce time to provision a service Increase provision to customer needs To Increase Customer Satisfaction
  16. 16. How? - Workshop Post Its Facilitator Stakeholders Wall
  17. 17. Some Considerations Time Disbenefits Unique Adjective
  18. 18. Prioritisation 50% 40% 10% 80% 20% 10% 50% 40% 50% 50% 1,000 500 400 100 50 250 200 50 100% 80% 20% 100% 100% 100% 100% 100% 160 40 160 40 80 320 80 320 320 50 50
  19. 19. 1919 Want some more….. Benefit Map www.thehomeofbenefitsmanagement.com Template Contact me judge@thobm.com Connect LinkedIn
  20. 20. Poll Question 3 How likely are you to now develop a benefit map for a change project or programme?  1. Extremely  2. Very  3. Maybe  4. Not very  5. No way!
  21. 21. Poll Question 4 How useful have you found this session?  1. Extremely  2. Very  3. Somewhat  4. Not very  5. Waste of my time
  22. 22. Thank you for your engagement with this webinar today.
  23. 23. This presentation was delivered at an APM webinar To find out more about upcoming webinars please visit our website www.apm.org.uk/events

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