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Integrated Assurance, 17 May 2016

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Integrated Assurance, 17 May 2016, Mark Palmer, APM Assurance Specific Interest Group, Integrated Assurance - how to achieve it real organisations conference

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Integrated Assurance, 17 May 2016

  1. 1. © 2016 Lloyds Banking Group plc and its subsidiaries. All rights reserved. This report was prepared by GCM Group Delivery Assurance for internal use as part of Lloyds Banking Group’s Delivery Assurance Process. It must not be copied, quoted or made available in part or whole without the authors prior consent.Confidential INTEGRATED ASSURANCE APM Integrated Assurance SIG Workshop presentation Mark Palmer – Senior Programme Manager, Group Delivery Assurance, Group Change Management 17th May 2016
  2. 2. © 2016 Lloyds Banking Group plc and its subsidiaries. All rights reserved. This report was prepared by GCM Group Delivery Assurance for internal use as part of Lloyds Banking Group’s Delivery Assurance Process. It must not be copied, quoted or made available in part or whole without the authors prior consent.Confidential 2 LLOYDS BANKING GROUP Our brands, services and businesses cover every aspect of banking and finance from some of the biggest names on the high street to our teams who serve niche markets
  3. 3. © 2016 Lloyds Banking Group plc and its subsidiaries. All rights reserved. This report was prepared by GCM Group Delivery Assurance for internal use as part of Lloyds Banking Group’s Delivery Assurance Process. It must not be copied, quoted or made available in part or whole without the authors prior consent.Confidential 3 LLOYDS BANKING GROUP 28.7m 6m 250 Customers across the 3 core brands Insurance customers Years of helping the people, businesses and communities of Britain. 18% £2.5bn 77 Average market share Of annual change budget Significant initiatives currently in the portfolio Some key statistics……
  4. 4. © 2016 Lloyds Banking Group plc and its subsidiaries. All rights reserved. This report was prepared by GCM Group Delivery Assurance for internal use as part of Lloyds Banking Group’s Delivery Assurance Process. It must not be copied, quoted or made available in part or whole without the authors prior consent.Confidential 4 GROUP CHANGE A “hub and scope” Group Change structure with Group Change Management (GCM) at the heart GROUP CHANGE MANAGEMENT • Strategy, Planning, Cost Approvals • Group Change Disciplines • Delivery Capability • Master Programme Office • Group Delivery Assurance Commercial Banking Insurance Consumer Finance Group Digital Group Operations Risk Division Customer Products & Marketing HRFinance Audit Retail Group IT
  5. 5. © 2016 Lloyds Banking Group plc and its subsidiaries. All rights reserved. This report was prepared by GCM Group Delivery Assurance for internal use as part of Lloyds Banking Group’s Delivery Assurance Process. It must not be copied, quoted or made available in part or whole without the authors prior consent.Confidential 5 ASSURANCE FRAMEWORK An assurance framework based on a traditional “three lines of defence” model GCM Group Delivery Assurance Divisional Portfolio Management 1st Line Defence 2nd Line Defence 3rd Line Defence Risk Division Group Audit
  6. 6. © 2016 Lloyds Banking Group plc and its subsidiaries. All rights reserved. This report was prepared by GCM Group Delivery Assurance for internal use as part of Lloyds Banking Group’s Delivery Assurance Process. It must not be copied, quoted or made available in part or whole without the authors prior consent.Confidential 6 ASSURANCE APPROACH A four stage approach to ensure completeness of assurance activity, reporting, recording and insight Theme Assessment & Scoring Group Change Portfolio Independent Review GCM Group Delivery Assurance Risk Division BUCF Audit Change Delivery Teams GCM Hub & Spokes Change Delivery Teams GCM Hub & Spokes Divisional Change Teams Change Performance Framework 1. SCOPE 3. EXECUTE Delivery Assurance Reports 4. IMPROVE Group Change Disciplines Group Change Risk Committee Peer Review 2. PLAN Group Audit Reports Peer Review Reports Analysis and Improvement Opportunities Post Implementation Reviews Independent Review Schedule Peer Review Schedule Assurance Review Types Group Change Policy
  7. 7. © 2016 Lloyds Banking Group plc and its subsidiaries. All rights reserved. This report was prepared by GCM Group Delivery Assurance for internal use as part of Lloyds Banking Group’s Delivery Assurance Process. It must not be copied, quoted or made available in part or whole without the authors prior consent.Confidential 7 ASSURANCE GOVERNANCE GCM Group Delivery Assurance work with all assurance providers to ensure that review activity is planned & scheduled within defined governance 1st Line of Defence (Divisional) This approach ensures: • Appropriate portfolio coverage • Co-ordination and scheduling of three lines of defence activity • Transparency of review outcomes to support future assurance activity
  8. 8. © 2016 Lloyds Banking Group plc and its subsidiaries. All rights reserved. This report was prepared by GCM Group Delivery Assurance for internal use as part of Lloyds Banking Group’s Delivery Assurance Process. It must not be copied, quoted or made available in part or whole without the authors prior consent.Confidential 8 ASSURANCE OFFERING An Assurance provision that supports the Group’s Change governance hierarchy and Project/Programme lifecycles REVIEW TYPE ASSURANCE THEME In-Flight Project In-Flight Prog’me In-Flight Portfolio Peer PIR Pre- Implementation Strategic Alignment & Business Outcomes       Financial Management      Project Governance    Project Management    Stakeholder Engagement      Group Change Approach     Implementation   Testing   Programme Management  Portfolio Management 
  9. 9. © 2016 Lloyds Banking Group plc and its subsidiaries. All rights reserved. This report was prepared by GCM Group Delivery Assurance for internal use as part of Lloyds Banking Group’s Delivery Assurance Process. It must not be copied, quoted or made available in part or whole without the authors prior consent.Confidential 9 ASSURANCE APPROACH A theme based Assurance approach to embed consistency and standardisation across our Assurance activity as well as supporting our drive to embed a learning culture Group Change Approach Lifecycle Artefacts Requirements Management Business Implementation & Readiness Test Management & Control Assurance Themes and Related Sub-Themes Project Management Project Control Project Planning Resourcing Project Mobilisation Leadership & Direction Testing Test Planning & Design Test Environments & Data Test Management & Control Test Resourcing Implementation Implementation Planning Implementation Management & Control Post Implementation Support & handover Portfolio Management Work Pipeline Management Prioritisation & Benefits Management Resource Management Stakeholder Engagement Stakeholder Mgt - Internal Stakeholder Mgt - External Stakeholder Mgt - Executive Supplier Mgt - Internal Supplier Mgt - External Partner Mgt - Internal Programme Management Programme Planning & Controls Leadership & Direction Programme Structure & Governance Programme Mobilisation & Resourcing Project Governance Project Structure Project Governance Financial Management Business Case Project Estimating Project Finances Financial Benefits Management Strategic Alignment & Business Outcomes Colleague Impact Customer Impact Scope & TOM Design
  10. 10. © 2016 Lloyds Banking Group plc and its subsidiaries. All rights reserved. This report was prepared by GCM Group Delivery Assurance for internal use as part of Lloyds Banking Group’s Delivery Assurance Process. It must not be copied, quoted or made available in part or whole without the authors prior consent.Confidential 10 CHANGE INSIGHT Our Assurance activity supports Change insight through the recent introduction of the Change Performance Framework, supporting our drive in embedding a learning culture within Group Change. Group Delivery Assurance Reports Group Audit Reports Peer Review Reports Independent Review Schedule Peer Review Schedule Assurance Review Types Post Implementation Reviews Theme Assessment/ Scoring Change Performance Framework Group Change Disciplines Group Change Risk Committee Analysis and Improvement Opportunities All Assurance review outcomes are loaded onto the Change Performance Framework (CPF) which has been developed within our core portfolio management system. This records: • overall RAG • theme RAGs • findings and recommendations • best practices • lessons learned • agreed scores at sub-theme or theme level As the CPF develops with more and more content, analysis and insight can be performed by a wider audience. Group Delivery Assurance already use this insight to assist some programmes & projects mobilise better. Work is currently underway to identify the information and associated tools that would be beneficial to Divisional Change Teams in their own portfolio management activity.
  11. 11. © 2016 Lloyds Banking Group plc and its subsidiaries. All rights reserved. This report was prepared by GCM Group Delivery Assurance for internal use as part of Lloyds Banking Group’s Delivery Assurance Process. It must not be copied, quoted or made available in part or whole without the authors prior consent.Confidential 11 MEASURING CHANGE EFFECTIVENESS The adoption of standardised Assurance Themes and Sub Themes has allowed us to implement a scoring system to measure our change effectiveness Assurance Theme Assessment Score Rationale to Support Score 1 Poor standard. Minimal use of controls and processes in line with Group Change principles. Ineffective performance. 2 Poor standard. Minimal use of controls and processes in line with Group Change principles. Some corrective actions identified and progressed to improve. 3 Below expected standard. Some lack of control and processes in line with Group Change principles. A reliance on individuals, performance lacking in some areas. 4 Slightly below expected standard. Some minor deviations in control and processes in line with Group Change principles. Some minor impact on performance, corrective actions progressed to improve. 5 Expected standard. Acceptable standardised processes followed in line with Group Change principles. Performance effective, delivering within tolerances, problems actively managed. 6 Slightly above expected standard. Actions being taken to improve controls and processes to a standard greater than specified by the Group Change principles. 7 Above expected standard. Progress and achievement better than target with controls and processes already at a standard greater than specified by the Group Change principles. 8 Above expected standard. Progress and achievements better than target, with actions being taken to improve controls and processes specified by the Group Change principles to a best practice standard. 9 Best Practice. Project demonstrates innovative techniques, thought leadership and best practice. Controls and processes specified by the Group Change principles are at a best practice standard.
  12. 12. © 2016 Lloyds Banking Group plc and its subsidiaries. All rights reserved. This report was prepared by GCM Group Delivery Assurance for internal use as part of Lloyds Banking Group’s Delivery Assurance Process. It must not be copied, quoted or made available in part or whole without the authors prior consent.Confidential 12 MEASURING CHANGE EFFECTIVENESS Scoring analysis allows us to identify and prioritise key areas of change improvement • Applying scores to our key Change themes and sub themes for each review undertaken allows us to measure the application of our change process in relation to quality and consistency. • Themes scoring is assessed on a quarterly basis, with formal insight presented to Group Change Risk Committee. Standard Deviation Variance MeanScore LowHigh High Low OPPORTUNITY leverage from teams that are High to bring up Lows MAINTAIN stabilise and monitor FOCUS AREA new thinking required for Group wide improvement FOCUS AREA learn from best practice and share across Group • There is close engagement with the GCM Group Change Disciplines team in order target specific Themes and initiatives for improvement that scoring analysis identifies. • The output from theme and sub theme scoring is presented in graphical format with a mean and standard deviation applied to each sub theme. • With the ultimate goal of achieving a high mean score and low standard deviation range, targeted improvement can be applied in accordance with the table opposite.
  13. 13. © 2016 Lloyds Banking Group plc and its subsidiaries. All rights reserved. This report was prepared by GCM Group Delivery Assurance for internal use as part of Lloyds Banking Group’s Delivery Assurance Process. It must not be copied, quoted or made available in part or whole without the authors prior consent.Confidential 13 IMPROVING LEARNING FURTHER Our integrated, multi-layered assurance approach coupled with the Change Performance Framework allows further opportunities for improvement Greater Reach into Divisional Change Post Implementation Review process aligning to other Assurance activity greatly increases the number of reviews, assessment scores and best practice data to improve change insight Peer reviews increase review volume and provide greater insight into the performance of our lower value / lower risk portfolio Synergy with Risk and Audit lines of defence Group Wide repository of all integrated assurance plans and outcomes Common currency of assessment criteria – assessment themes and scoring Consolidated feedback to Group Change leadership Measurable data to target improvement Tools, processes and delivery support Data to support change strategy and planning People and supplier capability through assessment activity
  14. 14. © 2016 Lloyds Banking Group plc and its subsidiaries. All rights reserved. This report was prepared by GCM Group Delivery Assurance for internal use as part of Lloyds Banking Group’s Delivery Assurance Process. It must not be copied, quoted or made available in part or whole without the authors prior consent.Confidential 14 FURTHER INFORMATION Further information on Lloyds Banking Group’s Assurance activity can be obtained from the contacts below Name Role E-mail address David Drake Head of Group Delivery Assurance, Lloyds Banking Group david.p.drake@lloydsbanking.com Mark Palmer Senior Assurance Manager, Group Delivery Assurance, Lloyds Banking Group mark.palmer@lloydsbanking.com
  15. 15. © Lloyds Banking Group and its subsidiaries Confidential 15
  16. 16. This presentation was delivered at an APM event To find out more about upcoming events please visit our website www.apm.org.uk/events

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