PMO roles


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A presentation given by Eileen Roden on Thursday 5th June to the APM South East branch membership. This event, held at the Mercure Tunbridge Wells, was the South East branch's AGM 2014 event.

This event looked at the role of the PMO, the people involved and took a more focussed look at assurance processes with specific examples from TfL.

Eileen Roden, Learning Programme Director at QA and lead author of the latest edition of "P3O Best Management" explored the various roles undertaken by the PMO – from conference room bookings to advising the executive board on the content and management of the portfolio of change – and everything in between.

Following Eileen's presentation was a presentation by Roy Millard of TfL.

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PMO roles

  1. 1. 1 PMO Roles Eileen J Roden  Learning Programme Director at QA  16 years practitioner experience within project management (BG Transco, GEHE UK, Cadburys) coupled with 9 years training and consulting experience (clients include Transport for London, Network Rail, Northumbria Water, Office Depot, Computacenter, Unilever)  IT and HR Management experience  Director/Managing Director Experience  Active member of APM and PMI  Lead Author of P3O Best Management Practice  Committee member of the PMO Specific Interest Group  Member of the APM SIG Steering Group
  2. 2. 2 Perceptions What is it? Support Office PMO Programme Office Project Office PSO Planning Office
  3. 3. 3 What resources are available? Who is your sponsor? What is the PPM maturity of the organisation? What services are currently in place? How will the services be funded?
  4. 4. 4 Traditional view People Process Technology Current view Portfolio planning Programme and Project delivery Centre of Excellence
  5. 5. 5 Services Portfolio build, prioritization, analysis and reporting Programme and project set up and closure Stakeholder engagement and communications Planning and estimating Capacity planning and resource management (including demand management) Benefits Management Performance monitoring Monitor and review Reporting Risk Management Issue Management Change Control Finance Commercial Quality assurance Information management Transition management Secretariat Standards and methods Internal consultancy Organizational learning and knowledge management People and skills The PMO service catalogue • Best in class PMOs are service orientated, not support orientated • Defined services provide the opportunity to align benefits, skills and costs
  6. 6. 6 Findings PMI: Aligning projects with strategic objectives has the greatest potential for adding value to the organisation BMP: Level 3 maturity cannot be achieved without having a standard PPM delivery method Forrester: Excellence in project management remains a critical capability for PMOs Roles Administrator Officer Lead/ Analyst/ Specialist Manager
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