Changing how we change

1,494 views

Published on

APM East of England branch event with GSK

Published in: Education, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,494
On SlideShare
0
From Embeds
0
Number of Embeds
696
Actions
Shares
0
Downloads
24
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Changing how we change

  1. 1. Changing how we change Jacqui Alexander & Margaret Huggins APM East of England Enabling Change SIG 3rd June 2014
  2. 2. Objectives of this session • Share our story of how a small team at GSK are integrating the principles and practices of OD/change, Project Management and Lean Six Sigma to improve business performance – called Accelerating Delivery & Performance (ADP) • Provoke your thinking in how ‘combining forces’ with other specialists can achieve greater organisational impact • Reflect on insights that could apply to you
  3. 3. Session Plan IPO (Input - Process - Outcome) Input Process Timing Outcomes • Materials • Posters • Handouts • Slide pack • Flip charts Welcome & Set-up 15 mins 1.  Share the story of how a small team at GSK are integrating the principles and practises of OD, Project Management and Lean Six Sigma to improve business performance . 2.  Provoke your thinking about how ‘combining forces’ with other business improvement specialists can achieve greater organisational impact. 3.  Reflect on insights that could apply to you ADP story in GSK 20 mins Table Discussion: •  What did you hear? •  What’s your key takeaway? •  What questions do you have? 10 mins Share insights & Q&A 15 mins
  4. 4. Why ADP? A Perfect Storm of Opportunity… LEAN OD PM
  5. 5. The hypothesis - 2009 – The Change Framework OD PM Lean ADP PM
  6. 6. •  Change starts with ‘self’ first •  Clear, active and visible sponsorship by key stakeholders •  Simple timebound measures tied to financial / business results •  People impacted own and design the change •  Focus on the vital few things you can change now •  Design fit for purpose solutions that address customer needs not wants Principles of ChangePrinciples of Accelerating Change (PACE)
  7. 7. June 2010: Birth of the Fundamentals for Delivery
  8. 8. Origins of the GSK Fundamentals of Delivery Lean PM OD Voice of customer Go and See Team Ways of Working Problem Solving Benefits & Scoping Approach to Change Implementation Planning Visual Performance Management Continuous Improvement Stakeholder engagement Personal Accountability Coaching •  Right Brain preference •  Appreciative Inquiry •  Coaching for capability •  People orientation •  Consultative •  Input oriented •  Left Brain preference •  Process orientation •  Problem solving – fix it •  Training for capability •  Goal/results driven •  Discipline and rigour
  9. 9. The story so far... •  Learn before •  GSK Change Framework & Tools •  Mobilise ADP team & apply to 10 projects Early Experiments Building Momentum & scale up Embed, extend & adapt What? Learnings   Start small and prove   Active sponsorship   Work in trios   Exit Push projects that don’t work   Fundamentals for Delivery   ‘Beacon’ projects   Forum, Fieldwork, Feedback approach   Cross Skilling ADP team   Build a Practitioner Community   Leaders as role models   Business invest at ‘PoC’   Avoid sheep dip training   All ‘pull’, no ‘push   Choosing the ‘right’ work   Learn how to say No   Embed in daily work   Extend to Emerging Markets   Improve standard approaches   Leverage Practitioner community   Move a small number of staff to seed new teams   Tailor to cultural fit   Become a hub for talent development
  10. 10. 2009 2010 20122011 Deirdre Sponsors Project 0.95 1.00 1.05 1.10 1.15 1.20 1.25 1.30 RB5b market share relative to region Launch Solution implementation Team shifts performance of Seratide relative to market and rest of region Team wins “Team Champions ” award H1 2011 Team wins “Team Champions ” award H2 2011(!) Team leader changes Success measures change All team members changed BI roles created in US Pharma CI starts to “Snowball” across US Pharma The New Jersey Story of sustainable change
  11. 11. Table Discussion •  What did you hear? •  What’s your key takeaway? •  What questions do you have?
  12. 12. Thank you! CONTACT: Margaret Huggins: margaret.r.huggins@gsk.com Jacqui Alexander: jacqui.k.alexander@gsk.com

×