Supporting Reviews & Assurance

The Role of the PMO

Supporting Reviews & Assurance
APM, Feb 2014

1
Outline
!  Projects fail
!  That’s OK
!  Portfolio mgt is easier than project mgt…
!  … provided you can get the right inf...
Why do projects fail?
Supporting Reviews & Assurance
APM, Feb 2014

3

Simon Schoeters
We lose touch with reality
Supporting Reviews & Assurance
APM, Feb 2014

4

Christiaan Triebert
Failure becomes obvious
when we run back into reality
Supporting Reviews & Assurance
APM, Feb 2014

5

Simon Schoeters
Failure is OK!
Supporting Reviews & Assurance
APM, Feb 2014

6

L Gnome
There are 2 types of failure:
Inherent & Unnecessary
Supporting Reviews & Assurance
APM, Feb 2014

7

macrophile
Statistics don’t work for
project managers
Supporting Reviews & Assurance
APM, Feb 2014

8

Steve A Johnson
Statistics do work for portfolio
& programme managers
Supporting Reviews & Assurance
APM, Feb 2014

9

James Bowe
Portfolio & programme
managers have more tools
Supporting Reviews & Assurance
APM, Feb 2014

10

veryuseful
But they often don’t have the
information they need
Supporting Reviews & Assurance
APM, Feb 2014

11

IsaacMao
But they often don’t have the
information they need
Supporting Reviews & Assurance
APM, Feb 2014

12

derekGavey
But they often don’t have the
information they need
Supporting Reviews & Assurance
APM, Feb 2014

13

maveric2003
But they often don’t have the
information they need
Supporting Reviews & Assurance
APM, Feb 2014

14

Jeroen_bennink
That’s where the PMO helps –
providing clear information
Supporting Reviews & Assurance
APM, Feb 2014

15

Grand Canyon NP...
Right Information – Skills –
Process – Stakeholders
Supporting Reviews & Assurance
APM, Feb 2014
IvanWalsh.com

16

Kheel ...
The role of assurance is to
provide validated information
Supporting Reviews & Assurance
APM, Feb 2014

17

owenwbrown
PMOs can work at three levels
Supporting Reviews & Assurance
APM, Feb 2014

18

ell brown
How do we set up an effective
programme of reviews?
Supporting Reviews & Assurance
APM, Feb 2014

19

Colin_K
1) Make reviews the norm
Supporting Reviews & Assurance
APM, Feb 2014

20

Lars P.
2) Be clear who you’re serving
Supporting Reviews & Assurance
APM, Feb 2014

21

Bird Brian
3) Tune investment to risk
levels
Supporting Reviews & Assurance
APM, Feb 2014

22

digitalmoneyworld
4) Use a mix of review types
Supporting Reviews & Assurance
APM, Feb 2014

23

vie_ascenseur
5) Negotiate clear objectives
for each review
Supporting Reviews & Assurance
APM, Feb 2014

24

Richard_of_England
Control parameters
Baseline

Criteria

Reference
Models

Feedback
to improve
reference
models

Review execution
Inputs

Ou...
7) Focus on evidence
Supporting Reviews & Assurance
APM, Feb 2014

26

Simon Schoeters
8) Manage logistics
Supporting Reviews & Assurance
APM, Feb 2014

27

strudelt
9) Minimise overheads
Supporting Reviews & Assurance
APM, Feb 2014

28

jcroninone
10) Train people
Supporting Reviews & Assurance
APM, Feb 2014

29

One Laptop per Child
11) Act on findings
Supporting Reviews & Assurance
APM, Feb 2014

30

mikebaird
12) Monitor effectiveness
Supporting Reviews & Assurance
APM, Feb 2014

31

SearchEnginePeopleBlog
13) Disseminate lessons
learned
Supporting Reviews & Assurance
APM, Feb 2014

32

The U.S. Army
Assurance supports
stakeholder communications
Supporting Reviews & Assurance
APM, Feb 2014

33

Keoni Cabral
Summary
!  We engage with risks to achieve rewards
!  Sometimes the risks win
!  Aim is to eliminate unnecessary failure
!...
Unnecessary Failure…
… happens when people with the skills,
resources and authority to act effectively
don’t get full, val...
Thank you

graham@grahamoakes.co.uk
@GrahamDOakes

Supporting Reviews & Assurance
APM, Feb 2014

36
Graham Oakes Ltd
!  Making sense of technology…
"  Many organisations are caught up in the
complexity of technology and sy...
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Supporting reviews and performance: the role of the PMO

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A presentation made by Graham Oakes to the APM South Wales and West of England branch membership on 20th April 2014.

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Supporting reviews and performance: the role of the PMO

  1. 1. Supporting Reviews & Assurance The Role of the PMO Supporting Reviews & Assurance APM, Feb 2014 1
  2. 2. Outline !  Projects fail !  That’s OK !  Portfolio mgt is easier than project mgt… !  … provided you can get the right information !  Setting up an assurance programme Supporting Reviews & Assurance APM, Feb 2014 2
  3. 3. Why do projects fail? Supporting Reviews & Assurance APM, Feb 2014 3 Simon Schoeters
  4. 4. We lose touch with reality Supporting Reviews & Assurance APM, Feb 2014 4 Christiaan Triebert
  5. 5. Failure becomes obvious when we run back into reality Supporting Reviews & Assurance APM, Feb 2014 5 Simon Schoeters
  6. 6. Failure is OK! Supporting Reviews & Assurance APM, Feb 2014 6 L Gnome
  7. 7. There are 2 types of failure: Inherent & Unnecessary Supporting Reviews & Assurance APM, Feb 2014 7 macrophile
  8. 8. Statistics don’t work for project managers Supporting Reviews & Assurance APM, Feb 2014 8 Steve A Johnson
  9. 9. Statistics do work for portfolio & programme managers Supporting Reviews & Assurance APM, Feb 2014 9 James Bowe
  10. 10. Portfolio & programme managers have more tools Supporting Reviews & Assurance APM, Feb 2014 10 veryuseful
  11. 11. But they often don’t have the information they need Supporting Reviews & Assurance APM, Feb 2014 11 IsaacMao
  12. 12. But they often don’t have the information they need Supporting Reviews & Assurance APM, Feb 2014 12 derekGavey
  13. 13. But they often don’t have the information they need Supporting Reviews & Assurance APM, Feb 2014 13 maveric2003
  14. 14. But they often don’t have the information they need Supporting Reviews & Assurance APM, Feb 2014 14 Jeroen_bennink
  15. 15. That’s where the PMO helps – providing clear information Supporting Reviews & Assurance APM, Feb 2014 15 Grand Canyon NPS
  16. 16. Right Information – Skills – Process – Stakeholders Supporting Reviews & Assurance APM, Feb 2014 IvanWalsh.com 16 Kheel Centre, Cornell University
  17. 17. The role of assurance is to provide validated information Supporting Reviews & Assurance APM, Feb 2014 17 owenwbrown
  18. 18. PMOs can work at three levels Supporting Reviews & Assurance APM, Feb 2014 18 ell brown
  19. 19. How do we set up an effective programme of reviews? Supporting Reviews & Assurance APM, Feb 2014 19 Colin_K
  20. 20. 1) Make reviews the norm Supporting Reviews & Assurance APM, Feb 2014 20 Lars P.
  21. 21. 2) Be clear who you’re serving Supporting Reviews & Assurance APM, Feb 2014 21 Bird Brian
  22. 22. 3) Tune investment to risk levels Supporting Reviews & Assurance APM, Feb 2014 22 digitalmoneyworld
  23. 23. 4) Use a mix of review types Supporting Reviews & Assurance APM, Feb 2014 23 vie_ascenseur
  24. 24. 5) Negotiate clear objectives for each review Supporting Reviews & Assurance APM, Feb 2014 24 Richard_of_England
  25. 25. Control parameters Baseline Criteria Reference Models Feedback to improve reference models Review execution Inputs Outputs Artefacts & other items to review, plus supporting details. Analysis Loop 6) Run a structured process Recommendations to improve review artefacts Supporting Reviews & Assurance APM, Feb 2014 25 Go / No - go decision. Improved artefacts.
  26. 26. 7) Focus on evidence Supporting Reviews & Assurance APM, Feb 2014 26 Simon Schoeters
  27. 27. 8) Manage logistics Supporting Reviews & Assurance APM, Feb 2014 27 strudelt
  28. 28. 9) Minimise overheads Supporting Reviews & Assurance APM, Feb 2014 28 jcroninone
  29. 29. 10) Train people Supporting Reviews & Assurance APM, Feb 2014 29 One Laptop per Child
  30. 30. 11) Act on findings Supporting Reviews & Assurance APM, Feb 2014 30 mikebaird
  31. 31. 12) Monitor effectiveness Supporting Reviews & Assurance APM, Feb 2014 31 SearchEnginePeopleBlog
  32. 32. 13) Disseminate lessons learned Supporting Reviews & Assurance APM, Feb 2014 32 The U.S. Army
  33. 33. Assurance supports stakeholder communications Supporting Reviews & Assurance APM, Feb 2014 33 Keoni Cabral
  34. 34. Summary !  We engage with risks to achieve rewards !  Sometimes the risks win !  Aim is to eliminate unnecessary failure !  Program & portfolio mgrs have a lot of tools !  They need information in order to use them !  Reviews & assurance provide this information !  PMOs can do a lot to set up effective reviews Supporting Reviews & Assurance APM, Feb 2014 34
  35. 35. Unnecessary Failure… … happens when people with the skills, resources and authority to act effectively don’t get full, validated information about project status and issues. The role of reviews and assurance is to provide this information. Supporting Reviews & Assurance APM, Feb 2014 35
  36. 36. Thank you graham@grahamoakes.co.uk @GrahamDOakes Supporting Reviews & Assurance APM, Feb 2014 36
  37. 37. Graham Oakes Ltd !  Making sense of technology… "  Many organisations are caught up in the complexity of technology and systems. "  This complexity may be inherent to the technology itself. It may be created by the pace of technology change. Or it may arise from the surrounding process, people and governance structures. "  We help untangle this complexity and define business strategies that both can be implemented and will be adopted by people throughout the organisation and its partner network. We then help assure delivery of implementation projects. !  Clients… "  "  "  "  "  "  "  "  "  "  "  Cisco Worldwide Education – Architecture and research for e-learning and educational systems Council of Europe – Systems for monitoring compliance with international treaties; e-learning systems Dover Harbour Board – Systems and architecture review Greenpeace – Project reviews, enterprise architecture, digital strategy MessageLabs – Architecture and assurance for partner management portal National Savings & Investments – Helped NS&I and BPO partner develop joint IS strategy The Open University – Enterprise architecture, CRM and product development strategies Oxfam – Content management, CRM, e-Commerce Thames Valley Police – Internet Consultancy Sony Computer Entertainment – Global process definition Amnesty International, Endemol, Intel, tsoosayLabs, Vodafone, … Supporting Reviews & Assurance APM, Feb 2014 37

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