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APM National Conference for Women in Project Management 2018, Stephen Carver


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Fear of flying

Published in: Business
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APM National Conference for Women in Project Management 2018, Stephen Carver

  1. 1. Stephen Carver BSc MSc CEng FAPM FIRM Senior Lecturer in Change Management Cranfield University Fear of Flying
  2. 2. Don’t want to do Want to do Unplanned Types of Change Strategic ProjectsSerendipity Compliance Projects Crisis Planned
  3. 3. 68% Project Failure Rate
  4. 4. Chesley B. “Sully” Sullenberger III Calm in Crisis Professional Qualified Checklists but… Good Communicator/Leader Clear Objectives/Big Picture Managed Change/Complexity Good Outcome Agile
  5. 5. PPM – Maturity Levels 1 2 3 4 5 Ad Hoc Disorganised, accidental success Minimal Some process, inconsistent success Compliant Standardised, more predictable Competitive Controlled and measured processes, results more in line with plans World Class Continuous process improvement , success is normal
  6. 6. 1 2 3 4 5 Competitive: provides source of competitive advantage, focused, metrics determine areas for improvement, supports business strategy. Compliant: follows industry-accepted norms, improvements sporadic, process-focused, cost of failure significant, little strategic contribution Minimal: tasked with ‘not messing up’, some use of standards, reactive, high cost of failure, negative strategic contribution. Ad hoc: unreliable delivery, very high cost of failure, strongly negative strategic contribution World-class: redefines delivery in the industry, automatically improving, very hard to imitate by competitors, drives business strategy. Limit of process based approach PPM – Strategic Advantage Strategic Contribution Leadership, Empoerment & Complexity
  7. 7. Chaos Complex or Complicated?
  8. 8. Complexities • Emergent Complexity: CHANGE – Technological and commercial maturity & change, novelty, clarity of vision / goals, clear success criteria / benefits, previous experience, availability of information, unidentified stakeholders, “missing” plan, unforeseen, unknowable.
  9. 9. Structural Dimension Low High HighLow Complex Dynamic AgileProject Two Dimensions of Complexity Emergent Dimension Programme
  10. 10. Socio Political Complexity Communication Intuition Politics Stakeholders Culture Personality Social Systems EQ
  11. 11. Structural Complexity Socio-political Complexity Emergent Complexity What is Complexity?
  12. 12. “The trouble is, if you don’t risk anything, you risk even more.” Erica Jong Writer