Statik, Kanban's hidden gem

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STATIK is a repeatable (and humane) way to get started with Kanban and a way to reinvigorate existing implementations. This deck was extracted from a workshop given at Lean/Agile Scotland 2014.

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Statik, Kanban's hidden gem

  1. 1. STATIK, Kanban’s hidden gem Mike Burrows @asplake @KanbanInside mike@djaa.com STATIK, Kanban’s hidden gem @asplake #lascot14
  2. 2. The Kanban Method • “Evolutionary change for your technology business” (Anderson) • The humane, “start with what you do now” approach to change (@KanbanInside) • Developed pragmatically by and for people engaged in creative knowledge work STATIK, Kanban’s hidden gem @asplake #lascot14
  3. 3. STATIK • A new name for the Kanban Method’s best-kept secret • The Systems Thinking Approach to Implementing Kanban (2012ish) • Since 2009, day 2 of our class • As STATIK, part III of my book (September 2014) • A repeatable (and humane) way to get started with STATIK, Kanban’s hidden gem @asplake #lascot14 Kanban • A way to reinvigorate existing implementations, however ad-hoc their initial introduction
  4. 4. STATIK 0. Understand the purpose of the system 1. Understand sources of dissatisfaction 2. Analyze demand and capability 3. Model the knowledge discovery process 4. Discover classes of service 5. Design kanban systems 6. Roll out STATIK, Kanban’s hidden gem @asplake #lascot14
  5. 5. Reverse STATIK 0. Understand the purpose of the system 1. Understand sources of dissatisfaction 2. Analyze demand and capability 3. Model the knowledge discovery process 4. Discover classes of service 5. Design kanban systems 6. Roll out STATIK, Kanban’s hidden gem @asplake #lascot14
  6. 6. 5. Kanban systems STATIK, Kanban’s hidden gem @asplake #lascot14
  7. 7. 5. Kanban systems How well is our work represented? STATIK, Kanban’s hidden gem @asplake #lascot14
  8. 8. 5. Kanban systems How well does it support our workflow? STATIK, Kanban’s hidden gem @asplake #lascot14
  9. 9. 5. Kanban systems ~~~~~ ~~ ~~ ~~~ ~~~~~~ Policies? ~~~ ~~ ~~~ ~~ ~~~~~ ~~ ~~ ~~~ ~~~~~~ STATIK, Kanban’s hidden gem @asplake #lascot14
  10. 10. 5. Kanban systems STATIK, Kanban’s hidden gem @asplake #lascot14 4 Limits on work-in-progress (WIP)?
  11. 11. 5. Kanban systems STATIK, Kanban’s hidden gem @asplake #lascot14 4 Limits on work-in-progress (WIP)?
  12. 12. 5. Kanban systems Limits on work-in-progress (WIP)? STATIK, Kanban’s hidden gem @asplake #lascot14 4
  13. 13. 5. Kanban systems Is our capacity respected when we replenish & commit? STATIK, Kanban’s hidden gem @asplake #lascot14
  14. 14. 5. Kanban systems Do we coordinate deliveries effectively, commit at the right time? STATIK, Kanban’s hidden gem @asplake #lascot14
  15. 15. 5. Kanban systems Effective feedback loops? STATIK, Kanban’s hidden gem @asplake #lascot14
  16. 16. 5. Kanban systems Informed by data? STATIK, Kanban’s hidden gem @asplake #lascot14
  17. 17. 4. Classes of service 5. Kanban systems Review: • Different types of work items and where they sit • Policies • WIP limits and other controls on WIP • Commitment points • Feedback loops 6. Roll out STATIK, Kanban’s hidden gem @asplake #lascot14
  18. 18. 4. Classes of service Managing to different kinds of expectations STATIK, Kanban’s hidden gem @asplake #lascot14
  19. 19. 4. Classes of service Managing to different kinds of expectations STATIK, Kanban’s hidden gem @asplake #lascot14 Fixed Date
  20. 20. 4. Classes of service Expedited Fixed Date Managing to different kinds of expectations STATIK, Kanban’s hidden gem @asplake #lascot14
  21. 21. 4. Classes of service Standard Expedited Fixed Date Managing to different kinds of expectations STATIK, Kanban’s hidden gem @asplake #lascot14
  22. 22. 4. Classes of service Standard Expedited Intangible Fixed Date Managing to different kinds of expectations STATIK, Kanban’s hidden gem @asplake #lascot14
  23. 23. 4. Classes of service Q: Fixed Date, Expedited, Standard or Intangible? 1. Manually add space to a server that has reached 90% full 2. Roll out an automated disk space provisioning system 3. Fix the server that is keeping the trading system out of the market (and costing us $1m per hour) 4. Report to the board next Friday to explain ourselves STATIK, Kanban’s hidden gem @asplake #lascot14
  24. 24. 3. Knowledge discovery process 4. Classes of service • Recognise different kinds of customer expectation • Qualitative categories before any quantitative ranking • Make explicit both internally and externally • Select (prioritise) and risk-manage items accordingly 6. Kanban systems STATIK, Kanban’s hidden gem @asplake #lascot14
  25. 25. 3. Knowledge discovery process What don’t we know? STATIK, Kanban’s hidden gem @asplake #lascot14
  26. 26. 3. Knowledge discovery process What have we discovered here? STATIK, Kanban’s hidden gem @asplake #lascot14
  27. 27. 3. Knowledge discovery process What is still to be discovered here? STATIK, Kanban’s hidden gem @asplake #lascot14
  28. 28. 2. Demand & capability 3. Knowledge discovery process • Creative knowledge work demands a shift: • away from taking orders, satisfying requirements • towards building the capability to anticipate, explore & meet needs at the right time • Understand what kind of knowledge is acquired at each stage of the process • Implement through customer validation, customer collaboration, policies, allocations 4. Classes of service STATIK, Kanban’s hidden gem @asplake #lascot14
  29. 29. 2. Demand & capability Demand • How work arrives • How frequently • From whom • Of what types • In what sizes • etc Capability • How work leaves • Batches • Lead time(s), delivery rate • Predictability • Flow efficiency • etc Are these in balance? STATIK, Kanban’s hidden gem @asplake #lascot14
  30. 30. 2. Demand & capability Demand • Weekly calls with business STATIK, Kanban’s hidden gem @asplake #lascot14 managers • Ad-hoc meetings with user reps • Mostly business-driven work; some market-driven, regulatory and infrastructure change • Typically 2-10 days development work per item Capability • Releases every 6 weeks • But ~18 week lead time • Flow efficiency percentage in single digits • (5 days in 18 weeks is 4%) Outline example
  31. 31. 1. Sources of dissatisfaction 2. Demand & capability • Attend to both sides of this equation • Outside-in as well as inside-out • Expect changes at the boundaries to impact system design, and vice-versa 3. Knowledge discovery process STATIK, Kanban’s hidden gem @asplake #lascot14
  32. 32. 1. Sources of dissatisfaction Internal STATIK, Kanban’s hidden gem @asplake #lascot14 External
  33. 33. 1. Sources of dissatisfaction Internal (self awareness) STATIK, Kanban’s hidden gem @asplake #lascot14 External (empathy) Source: Markus Andrezak @markusandrezak #lascot14
  34. 34. STATIK, Kanban’s hidden gem @asplake #lascot14 0. Purpose 1. Sources of dissatisfaction • Outside-in as well as inside-out • Assumes a system scope and a boundary, both potential sources of dissatisfaction in their own right • Sources are much easier to identify when there is already some transparency 2. Demand & capability
  35. 35. STATIK 1-5 0. Understand the purpose of the system 1. Understand sources of dissatisfaction 2. Analyze demand and capability 3. Model the knowledge discovery process 4. Discover classes of service 5. Design kanban systems 6. Roll out STATIK, Kanban’s hidden gem @asplake #lascot14
  36. 36. STATIK, Kanban’s hidden gem @asplake #lascot14 0. Purpose What Who WHY
  37. 37. STATIK-0 0. Understand the purpose of the system 1. Understand sources of dissatisfaction 2. Analyze demand and capability 3. Model the knowledge discovery process 4. Discover classes of service 5. Design kanban systems 6. Roll out STATIK, Kanban’s hidden gem @asplake #lascot14
  38. 38. Sustained, purposeful change with Kanban 0. Understand the purpose of the system 1. Understand sources of dissatisfaction 2. Analyze demand and capability 3. Model the knowledge discovery process 4. Discover classes of service 5. Design kanban systems 6. Roll out Agreement Balance Flow STATIK, Kanban’s hidden gem @asplake #lascot14 Respect Customer focus Transparency Collaboration Leadership
  39. 39. Resources B L U E H O L E P RESS B L U E H O L E P RESS STATIK, Kanban’s hidden gem @asplake #lascot14 Kanban from the Inside print cover FINAL OUTLINED 270 pages.indd 1 9/1/2014 10:43:40 PM
  40. 40. Autumn Conference Series Moscow, London, Paris, Istanbul, Hamburg, Bangalore – see conf.leankanban.com STATIK, Kanban’s hidden gem @asplake #lascot14
  41. 41. More Resources Community Connections Coaching Tools Games See positiveincline.com/index.php/resources/ STATIK, Kanban’s hidden gem @asplake #lascot14
  42. 42. Thank you! Mike Burrows @asplake @kanbanInside mike@djaa.com STATIK, Kanban’s hidden gem @asplake #lascot14

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