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@asplake: Kanban through its values #AgileYorkshire

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@asplake: Kanban through its values #AgileYorkshire

  1. 1. @asplake: Kanban through its values #AgileYorkshire Kanban through its values Mike Burrows @asplake mike@djaa.com positiveincline.com meldstrong.com
  2. 2. @asplake: Kanban through its values #AgileYorkshire What is Kanban?
  3. 3. @asplake: Kanban through its values #AgileYorkshire What is Kanban? Something from the factory floor?
  4. 4. @asplake: Kanban through its values #AgileYorkshire What is Kanban? A personal productivity tool?
  5. 5. @asplake: Kanban through its values #AgileYorkshire What is Kanban? The new name for a card wall or standup meeting?
  6. 6. @asplake: Kanban through its values #AgileYorkshire What is Kanban? The Kanban method [1] is an evolutionary approach to change
  7. 7. @asplake: Kanban through its values #AgileYorkshire What is Kanban? Kanban is a humane approach to change, an effective way to develop the learning capability of knowledge-based organisations
  8. 8. @asplake: Kanban through its values #AgileYorkshire Kanban is like onions! Drive Direction Discipline  transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect
  9. 9. @asplake: Kanban through its values #AgileYorkshire Drive Drive Direction Discipline  transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect
  10. 10. @asplake: Kanban through its values #AgileYorkshire CP1: Visualize CP4: Make policies explicit CP5: Implement feedback loops Drive 1: transparency
  11. 11. @asplake: Kanban through its values #AgileYorkshire Transparency: make knowledge work visible
  12. 12. @asplake: Kanban through its values #AgileYorkshire Transparency: self-organise around the work
  13. 13. @asplake: Kanban through its values #AgileYorkshire Transparency: capture learning
  14. 14. @asplake: Kanban through its values #AgileYorkshire Watch for people messing with the rules, because that is the earliest sign of significant change Joel Barker Transparency: explicit policies
  15. 15. @asplake: Kanban through its values #AgileYorkshire Transparency: explicit policies
  16. 16. @asplake: Kanban through its values #AgileYorkshire “When taking on a new piece of work, inform the sponsors of any existing work that will be impacted as a result” Transparency: explicit policies
  17. 17. @asplake: Kanban through its values #AgileYorkshire “Production > Test > Dev” Transparency: explicit policies
  18. 18. @asplake: Kanban through its values #AgileYorkshire Transparency: feedback loops
  19. 19. @asplake: Kanban through its values #AgileYorkshire 0 20 40 60 80 100 120 On hold Proposed Prioritised Ready for Dev Dev Testing Ready for Release Released Implemented Transparency: feedback loops
  20. 20. @asplake: Kanban through its values #AgileYorkshire CP2: Limit work-in-progress (WIP) Drive 2: balance
  21. 21. @asplake: Kanban through its values #AgileYorkshire Balance: pull systems for knowledge work
  22. 22. @asplake: Kanban through its values #AgileYorkshire Balance: pull systems for knowledge work
  23. 23. @asplake: Kanban through its values #AgileYorkshire Balance: pull systems for knowledge work
  24. 24. @asplake: Kanban through its values #AgileYorkshire Balance: demand vs capacity
  25. 25. @asplake: Kanban through its values #AgileYorkshire Balance: planned vs unplanned
  26. 26. @asplake: Kanban through its values #AgileYorkshire Balance: urgency-driven vs date-driven
  27. 27. @asplake: Kanban through its values #AgileYorkshire Balance: date-bound vs interrupt-driven
  28. 28. @asplake: Kanban through its values #AgileYorkshire Balance: short, medium & long term
  29. 29. @asplake: Kanban through its values #AgileYorkshire Balance: delivery, improvement, experiment
  30. 30. @asplake: Kanban through its values #AgileYorkshire Balance: customer, team, organisation
  31. 31. @asplake: Kanban through its values #AgileYorkshire CP6: Improve collaboratively, evolve experimentally [using models [and the scientific method]] Drive 3: collaboration
  32. 32. @asplake: Kanban through its values #AgileYorkshire Collaboration: creative & effective relationships
  33. 33. @asplake: Kanban through its values #AgileYorkshire Collaboration: creative & effective relationships
  34. 34. @asplake: Kanban through its values #AgileYorkshire Increasingly, the needs of business require a level of collaboration impossible at the “I’m great” level David Logan [10] Collaboration: not just the means, a focus
  35. 35. @asplake: Kanban through its values #AgileYorkshire Collaboration: look beyond the method CP6: Improve collaboratively, evolve experimentally [using models [and the scientific method]]
  36. 36. @asplake: Kanban through its values #AgileYorkshire Collaboration: open to inspiration Models External Internal How things work ✔ ✔ How to change them ✔ ✔
  37. 37. @asplake: Kanban through its values #AgileYorkshire Collaboration: evolve experimentally Plan Do Check Act
  38. 38. @asplake: Kanban through its values #AgileYorkshire Drive Drive Direction Discipline  transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect
  39. 39. @asplake: Kanban through its values #AgileYorkshire Direction Drive Direction Discipline  transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect
  40. 40. @asplake: Kanban through its values #AgileYorkshire CP3: Manage flow Outlook 1: customer focus
  41. 41. @asplake: Kanban through its values #AgileYorkshire CP3 (expanded): Manage to timely completion the smooth flow of customer-recognised value over a range of timescales Outlook 1: customer focus
  42. 42. @asplake: Kanban through its values #AgileYorkshire “Know what you’re delivering, to whom, and why” Outlook 1: customer focus
  43. 43. @asplake: Kanban through its values #AgileYorkshire Customer focus: it needs to be everywhere
  44. 44. @asplake: Kanban through its values #AgileYorkshire Customer focus: assure satisfaction
  45. 45. @asplake: Kanban through its values #AgileYorkshire Customer focus: discover what will be needed
  46. 46. @asplake: Kanban through its values #AgileYorkshire Customer focus: discover what will be needed
  47. 47. @asplake: Kanban through its values #AgileYorkshire Customer focus: …and how best to deliver it
  48. 48. @asplake: Kanban through its values #AgileYorkshire Customer focus: …and how best to deliver it
  49. 49. @asplake: Kanban through its values #AgileYorkshire Customer focus: …and how best to deliver it
  50. 50. @asplake: Kanban through its values #AgileYorkshire Customer focus: beyond “on time & as asked” ...anticipating the mobility needs of people and society ahead of time from The Toyota Promise
  51. 51. @asplake: Kanban through its values #AgileYorkshire CP3 (expanded): Manage to timely completion the smooth flow of customer-recognised value over a range of timescales Direction 2: flow
  52. 52. @asplake: Kanban through its values #AgileYorkshire Flow: pay explicit attention [7] to flow
  53. 53. @asplake: Kanban through its values #AgileYorkshire Flow: pay explicit attention [7] to flow
  54. 54. @asplake: Kanban through its values #AgileYorkshire Flow: pay explicit attention [7] to flow
  55. 55. @asplake: Kanban through its values #AgileYorkshire Flow: pay explicit attention [7] to flow
  56. 56. @asplake: Kanban through its values #AgileYorkshire Flow: pay explicit attention [7] to flow
  57. 57. @asplake: Kanban through its values #AgileYorkshire Flow: pay explicit attention [7] to flow
  58. 58. @asplake: Kanban through its values #AgileYorkshire Flow: pay explicit attention [7] to flow
  59. 59. @asplake: Kanban through its values #AgileYorkshire …learn to see it and to value it Flow: pay explicit attention [7] to flow
  60. 60. @asplake: Kanban through its values #AgileYorkshire Balance & Flow: Little’s law lead time = work-in-progress (WIP) delivery rate
  61. 61. @asplake: Kanban through its values #AgileYorkshire Balance & Flow: Little’s law Limit WIP until the flow does it for you (but maintain WIP controls even then) lead time = work-in-progress (WIP) delivery rate
  62. 62. @asplake: Kanban through its values #AgileYorkshire FP4: Encourage acts of leadership at all levels in your organization – from individual contributor to senior management Direction 3: leadership
  63. 63. @asplake: Kanban through its values #AgileYorkshire 1. What is the process? 2. How can we see that it is working? 3. How is it improving? Leadership: a leadership routine (or kata)
  64. 64. @asplake: Kanban through its values #AgileYorkshire Leadership: small acts of leadership
  65. 65. @asplake: Kanban through its values #AgileYorkshire Leadership: small acts of leadership [13] Drive Direction Discipline  transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect
  66. 66. @asplake: Kanban through its values #AgileYorkshire Put problems & problem-solvers as close together in time & space as you can; managers provide coaching and scope after Steven J. Spear [8] Leadership: develop & sustain the system
  67. 67. @asplake: Kanban through its values #AgileYorkshire Direction Drive Direction Discipline  transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect
  68. 68. @asplake: Kanban through its values #AgileYorkshire Discipline Drive Direction Discipline  transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect
  69. 69. @asplake: Kanban through its values #AgileYorkshire FP1: Start with what you do now Discipline 1: understanding
  70. 70. @asplake: Kanban through its values #AgileYorkshire FP1 (expanded): Start with what you do now, understanding [4]: • how it serves and frustrates the customer • how the process works and fails to work for you • how it can be changed Discipline 1: understanding
  71. 71. @asplake: Kanban through its values #AgileYorkshire “tampering” – Deming [5] “bravado” – Collins [6] understanding: its absence is a safety issue
  72. 72. @asplake: Kanban through its values #AgileYorkshire Here There understanding: the sales pitch for change
  73. 73. @asplake: Kanban through its values #AgileYorkshire understanding: likely reality, two questions
  74. 74. @asplake: Kanban through its values #AgileYorkshire understanding: likely reality, two questions 1. Are we compromising on safety?
  75. 75. @asplake: Kanban through its values #AgileYorkshire understanding: likely reality, two questions 2. Do we have the patience?
  76. 76. @asplake: Kanban through its values #AgileYorkshire FP2: Agree to pursue incremental, evolutionary change Discipline 2: agreement
  77. 77. @asplake: Kanban through its values #AgileYorkshire Increasing “fitness”, growing understanding Increasing capability for change agreement: ambition & safety reconciled
  78. 78. @asplake: Kanban through its values #AgileYorkshire agreement in practice, vs agreement in principle agreement: a leadership discipline
  79. 79. @asplake: Kanban through its values #AgileYorkshire agreement between vs agreement from agreement: a leadership discipline
  80. 80. @asplake: Kanban through its values #AgileYorkshire FP3: Initially, respect current roles, responsibilities & job titles Discipline 3: respect
  81. 81. @asplake: Kanban through its values #AgileYorkshire respect: the ultimate test of a humane method Drive Direction Discipline  transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect
  82. 82. @asplake: Kanban through its values #AgileYorkshire respect: Yes we Kanban! [14] …the dream of an empowered, self- organizing, trusting, respectful workplace… …the dream of organizations that deliver high quality and delight customers with designs that empower rather than frustrate… …the dream of a workplace where cycle times are so short that ideas are turned into valuable functionality when they are needed… Yes we Kanban! David J Anderson [14]
  83. 83. @asplake: Kanban through its values #AgileYorkshire Discipline Drive Direction Discipline  transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect
  84. 84. @asplake: Kanban through its values #AgileYorkshire What is Kanban? Kanban is a humane approach to change, an effective way to develop the learning capability of knowledge-based organisations
  85. 85. @asplake: Kanban through its values #AgileYorkshire How does Kanban work? It: 1. Drives change through practices aligned to the values of transparency, balance and collaboration 2. Provides direction in the form of customer focus, flow and leadership, benefiting stakeholders inside and outside the system 3. Helps create the environment in which learning can flourish, through the leadership disciplines of understanding, agreement and respect
  86. 86. @asplake: Kanban through its values #AgileYorkshire To what effect? • Improving predictability & performance • Improving worker safety & satisfaction • Increasing adaptability & resilience • Continuous customer-focused process innovation
  87. 87. @asplake: Kanban through its values #AgileYorkshire Reflection Drive Direction Discipline  transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect
  88. 88. @asplake: Kanban through its values #AgileYorkshire [1] Kanban, Anderson http://www.amazon.com/Kanban-Successful-Evolutionary-Technology- Business/dp/0984521402/ref=sr_1_1?s=books&ie=UTF8&qid=1364387272&sr=1-1 [2] http://positiveincline.com/index.php/2013/01/introducing-kanban-through-its-values/ [3] http://positiveincline.com/index.php/2013/01/kanban-values-understanding-and-purpose/ [4] Thinking in Systems: A Primer, Meadows http://www.amazon.com/Thinking-Systems-Donella-H- Meadows/dp/1603580557/ref=sr_1_1?s=books&ie=UTF8&qid=1364387371&sr=1-1 [5] Out of the Crisis, Deming http://www.amazon.com/Out-Crisis-W-Edwards- Deming/dp/0262541157/ref=sr_1_1?s=books&ie=UTF8&qid=1364387455&sr=1-1 [6] Good to Great, Collins http://www.amazon.com/Good-Great-Companies-Leap- Others/dp/0066620996/ref=sr_1_1?s=books&ie=UTF8&qid=1364387591&sr=1-1 [7] The Culture Game: Tools for the Agile Manager, Mezick http://www.amazon.com/Culture-Game- Tools-Agile-Manager/dp/0984875301/ref=sr_1_1?s=books&ie=UTF8&qid=1364387632&sr=1-1 [8] Steven J. Spear, The High Velocity Edge [9] http://en.wikipedia.org/wiki/Little%27s_law [10] Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization, Logan http://www.amazon.com/Tribal-Leadership-Leveraging-Thriving- Organization/dp/0061251321/ref=sr_1_1?s=books&ie=UTF8&qid=1364387685&sr=1-1 [11] http://en.wikipedia.org/wiki/Learning_organization [12] The Fifth Discipline: The Art & Practice of The Learning Organization, Senge http://www.amazon.com/Fifth-Discipline-Practice-Learning- Organization/dp/0385517254/ref=sr_1_1?s=books&ie=UTF8&qid=1364387790&sr=1-1 [13] Small acts of leadership positiveincline.com/index.php/2013/06/small-acts-of-leadership/ [14] Yes we Kanban http://www.agilemanagement.net.php5-19.dfw1-2.websitetestlink.com/resources References
  89. 89. @asplake: Kanban through its values #AgileYorkshire Special thanks to: Jabe Bloom, Patrick Steyaert, Matthias Jouan, David J Anderson, Dave White, Arne Roock, Bernd Schiffer, Dimitar Bakardzhiev, Greg Brougham, Hermanni Hyytiälä, Janice Linden-Reed, Chris Chan, Zsolt Fabok, Corinna Baldauf, Andy Carmichael, Alex Fedtke, Tom Cagley, Rob Ferguson, Yuval Yeret, Joseph Hurtado, John Miller, Kurt Häusler, Matthias Bohlen, Rodolfo Moeller, Karl Scotland, Mattias Skarin, Alan Shalloway, Pierre Nies, Fred Engel, David Shrimpton, Björn Tikkanen, Simon Thomas, Simon Marcus, Marco Melas, Jon Terry, Maria Alfredéen, Torbjörn Gyllebring, Shridhar Lolla, Jim Sutton, Stephen Parry, Klaus Leopold, Sigi Kalteneger, Gaetano Mazzanti Thank you Photos: Slide 3: http://www.flickr.com/photos/bisgovuk/8163832175/sizes/o/in/set-72157631951890089/ Slides 5, 14: David J. Anderson & Associates Inc Slide 31: http://en.wikipedia.org/wiki/File:Lennon-McCartney.JPG Slide 32: http://www.nobelweekdialogue.org/?attachment_id=364
  90. 90. @asplake: Kanban through its values #AgileYorkshire Mike Burrows @asplake mike@djaa.com positiveincline.com meldstrong.com Contact
  91. 91. @asplake: Kanban through its values #AgileYorkshire lkuk.leankanban.com
  92. 92. @asplake: Kanban through its values #AgileYorkshire Epilogue The Learning Organisation: …a group of people working together collectively to enhance their capacities to create results they really care about Senge [11, 12]
  93. 93. @asplake: Kanban through its values #AgileYorkshire Homework Choose three values for your meldstrong.com profile Drive Direction Discipline  transparency  balance  collaboration  customer focus  flow  leadership  understanding  agreement  respect

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