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Kanban through its values:
agendas & change at scale
Mike Burrows
@asplake
@kanbanInside
mike@djaa.com
positiveincline.com...
Kanban is the humane,
“start with what you do now”
approach to change

Kanban through its values:
agendas & change at scal...
Kanban has always scaled

Kanban through its values:
agendas & change at scale @asplake #AgileIndia2014
Kanban has always scaled

“For your technology business” [1]
Kanban through its values:
agendas & change at scale @asplake...
Kanban has always scaled

But how?
Kanban through its values:
agendas & change at scale @asplake #AgileIndia2014
Exercise: Kanban’s Value System [2]
(the quick version)

Kanban through its values:
agendas & change at scale @asplake #Ag...
Foundational Principles
•

: Start with what you do now

•

: Agree to pursue evolutionary change

•

: Initially, respect...
Foundational Principles
•

: Start with what you do now

•

: Agree to pursue evolutionary change

•

: Initially, respect...
Foundational Principles
•

: Start with what you do now

•

: Agree to pursue evolutionary change

•

respect: Initially, ...
Foundational Principles
•

: Start with what you do now

•

agreement
: Agree to pursue evolutionary change

•

respect: I...
Foundational Principles
• understanding
: Start with what you do now
•
•

agreement
: Agree to pursue evolutionary change
...
Core Practices
•
•

•

NB: 1 value
appears 3 times!

: Visualize
: Limit work-in-progress (WIP)

,

: Manage flow

•

: Ma...
Core Practices
•
•

•

NB: 1 value
appears 3 times!

: Visualize
: Limit work-in-progress (WIP)

,

: Manage flow

•

: Ma...
Core Practices
•
•

•
•

NB: 1 value
appears 3 times!

: Visualize
: Limit work-in-progress (WIP)

,

: Manage flow

: Mak...
Core Practices
•
•

•

NB: 1 value
appears 3 times!

: Visualize
: Limit work-in-progress (WIP)

,

: Manage flow

•

: Ma...
Core Practices
•
•

•

NB: 1 value
appears 3 times!

: Visualize
transparency
: Limit work-in-progress (WIP)

,

: Manage ...
Core Practices
•
•

•

: Visualize
transparency
: Limit work-in-progress (WIP)

,

: flow
Manage flow

•

: Make policies ...
Core Practices
•
•

: Visualize
transparency
: Limit work-in-progress (WIP)

•

: flow
Manage flow
customer ,
focus
: Make...
Core Practices
•
•

: Visualize
transparency
balance : Limit work-in-progress (WIP)

•

: flow
Manage flow
customer ,
focu...
Reflection
Of the 9, which 3 most strongly
• resonate with you personally?
• speak into your work situation?
Customer focu...
Follow up
• With your colleagues, the long version:
bit.ly/kanban-values-exercise
• Choose 3 values for your profile on
me...
Nine values, three agendas
Sustainability
A1

Survivability
 understanding
 agreement
 respect

A2

 transparency
 ba...
A1 A2 A3
Sustainability
A1

 transparency
 balance
 collaboration

Kanban through its values:
agendas & change at scale...
•
•
•

A1 A2 A3 transparency

Organize the work, let people self-organize
Kanban through its values:
agendas & change at s...
•
•
•

A1 A2 A3 transparency

Capture learning – visually & in polices
Kanban through its values:
agendas & change at scal...
•
•
•

A1 A2 A3 transparency

Feedback loops in & around the process
Kanban through its values:
agendas & change at scale ...
•
•
•

A1 A2 A3 balance
4

Pull systems balance workload with capacity
Kanban through its values:
agendas & change at scal...
•
•
•

A1 A2 A3 balance
4

Pull systems balance workload with capacity
Kanban through its values:
agendas & change at scal...
•
•
•

A1 A2 A3 balance
4

Pull systems balance workload with capacity
Kanban through its values:
agendas & change at scal...
•
•
•

A1 A2 A3 balance

Seek balance of other kinds
Kanban through its values:
agendas & change at scale @asplake #AgileI...
•
•
•

A1 A2 A3 collaboration

creative relationships
Kanban through its values:
agendas & change at scale @asplake #Agile...
•
•
•

A1 A2 A3 collaboration

the means to solve problems…
Kanban through its values:
agendas & change at scale @asplake ...
•
•
•

A1 A2 A3 collaboration

…and an improvement focus
Kanban through its values:
agendas & change at scale @asplake #Ag...
•
•
•

A1 A2 A3 collaboration
Models Internal
How
things
work

✔

How to
change
them

✔

External

Plan

✔
Act

✔

Do

Che...
A1 A2 A3
Sustainability
A1

 transparency
 balance
 collaboration

Kanban through its values:
agendas & change at scale...
A1 A2 A3
Sustainability
A1

 transparency
 balance
 collaboration

And at scale?
Kanban through its values:
agendas & c...
A1 A2 A3
Sustainability
A1
A2

 transparency
 balance
 collaboration

Service Orientation
 customer focus
 flow
 lea...
A1 A2 A3 The Kanban lens
A way to view what you do now:
• Creative work is service-oriented
• Service delivery involves wo...
A1 A2 A3

Services, workflow,
knowledge discovery

Kanban through its values:
agendas & change at scale @asplake #AgileInd...
A1 A2 A3

Q1: How can we better
anticipate customer
needs?

Kanban through its values:
agendas & change at scale @asplake ...
A1 A2 A3

Q2: How soon will we
know that we have met a
customer need?

Kanban through its values:
agendas & change at scal...
A1 A2 A3

Collaboration through
T-shaped leadership [6]

Within

Across

Kanban through its values:
agendas & change at sc...
Leadership at every level

A1 A2 A3

Across

Within

Across

Within

Within

Across

Across
Across
Within

Within

Within
...
A1 A2 A3

Leadership at every level
– Small acts of leadership [7]

Kanban through its values:
agendas & change at scale @...
A1 A2 A3
Sustainability
A1
A2

 transparency
 balance
 collaboration

Service Orientation
 customer focus
 flow
 lea...
A1 A2 A3
Sustainability
A1

Survivability
 understanding
 agreement
 respect

A2

 transparency
 balance
 collaborat...
A1 A2 A3 Patterns of

unsafe change

• bravado [3]
• complacency [4]

• tampering [5]

Kanban through its values:
agendas ...
A1 A2 A3 Patterns of

unsafe change

• bravado – too fast
• complacency – too slow

• tampering - too random

Kanban throu...
A1 A2 A3 The J-curve effect

Kanban through its values:
agendas & change at scale @asplake #AgileIndia2014
A1 A2 A3 Small J’s, iterated
Fitness

Time

Kanban through its values:
agendas & change at scale @asplake #AgileIndia2014
A1 A2 A3 Small J’s, iterated
Fitness

Q3: How can we bring
opportunities for positive
change to the surface?
Time

Kanban ...
A1 A2 A3

Survivability & the
leadership disciplines of
evolutionary change

Survivability
 understanding
 agreement
 r...
Kanban is the humane,“start with what
you do now” approach to change…
Sustainability
A1

Survivability
 understanding
 a...
References
[1] Kanban, Anderson http://www.amazon.com/Kanban-Successful-Evolutionary-TechnologyBusiness/dp/0984521402/ref=...
Thank you
Special thanks to:
Jabe Bloom, Patrick Steyaert, Matthias Jouan, David J Anderson, Dave White,
Arne Roock, Bernd...
Kanban is the humane,“start with what
you do now” approach to change…
Sustainability
A1

Survivability
 understanding
 a...
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Agile India 2014: Kanban through its values - agendas & change at scale

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How Kanban, the "start with what you do now" approach to change has always scaled, explained through its values and agendas.

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Agile India 2014: Kanban through its values - agendas & change at scale

  1. 1. Kanban through its values: agendas & change at scale Mike Burrows @asplake @kanbanInside mike@djaa.com positiveincline.com meldstrong.com Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  2. 2. Kanban is the humane, “start with what you do now” approach to change Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  3. 3. Kanban has always scaled Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  4. 4. Kanban has always scaled “For your technology business” [1] Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  5. 5. Kanban has always scaled But how? Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  6. 6. Exercise: Kanban’s Value System [2] (the quick version) Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  7. 7. Foundational Principles • : Start with what you do now • : Agree to pursue evolutionary change • : Initially, respect existing roles, responsibilities and job titles • : Encourage acts of leadership at all levels in your organization – from individual contributors to senior management customer focus|agreement|collaboration|flow|leadership transparency|understanding|respect|balance Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  8. 8. Foundational Principles • : Start with what you do now • : Agree to pursue evolutionary change • : Initially, respect existing roles, responsibilities and job titles • leadership : Encourage acts of leadership at all levels in your organization – from individual contributors to senior management customer focus|agreement|collaboration|flow|leadership transparency|understanding|respect|balance Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  9. 9. Foundational Principles • : Start with what you do now • : Agree to pursue evolutionary change • respect: Initially, respect existing roles, responsibilities and job titles • leadership : Encourage acts of leadership at all levels in your organization – from individual contributors to senior management customer focus|agreement|collaboration|flow|leadership transparency|understanding|respect|balance Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  10. 10. Foundational Principles • : Start with what you do now • agreement : Agree to pursue evolutionary change • respect: Initially, respect existing roles, responsibilities and job titles • leadership : Encourage acts of leadership at all levels in your organization – from individual contributors to senior management customer focus|agreement|collaboration|flow|leadership transparency|understanding|respect|balance Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  11. 11. Foundational Principles • understanding : Start with what you do now • • agreement : Agree to pursue evolutionary change respect: Initially, respect existing roles, responsibilities and job titles • leadership : Encourage acts of leadership at all levels in your organization – from individual contributors to senior management customer focus|agreement|collaboration|flow|leadership transparency|understanding|respect|balance Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  12. 12. Core Practices • • • NB: 1 value appears 3 times! : Visualize : Limit work-in-progress (WIP) , : Manage flow • : Make policies explicit • : Implement feedback loops • : Improve collaboratively, evolve experimentally (…) customer focus|agreement|collaboration|flow|leadership transparency|understanding|respect|balance Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  13. 13. Core Practices • • • NB: 1 value appears 3 times! : Visualize : Limit work-in-progress (WIP) , : Manage flow • : Make policies explicit • : Implement feedback loops • collaboratio : Improve collaboratively, n evolve experimentally (…) customer focus|agreement|collaboration|flow|leadership transparency|understanding|respect|balance Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  14. 14. Core Practices • • • • NB: 1 value appears 3 times! : Visualize : Limit work-in-progress (WIP) , : Manage flow : Make policies explicit • : Implement feedback loops transparency • collaboratio : Improve collaboratively, n evolve experimentally (…) customer focus|agreement|collaboration|flow|leadership transparency|understanding|respect|balance Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  15. 15. Core Practices • • • NB: 1 value appears 3 times! : Visualize : Limit work-in-progress (WIP) , : Manage flow • : Make policies explicit transparency • : Implement feedback loops transparency • collaboratio : Improve collaboratively, n evolve experimentally (…) customer focus|agreement|collaboration|flow|leadership transparency|understanding|respect|balance Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  16. 16. Core Practices • • • NB: 1 value appears 3 times! : Visualize transparency : Limit work-in-progress (WIP) , : Manage flow • : Make policies explicit transparency • : Implement feedback loops transparency • collaboratio : Improve collaboratively, n evolve experimentally (…) customer focus|agreement|collaboration|flow|leadership transparency|understanding|respect|balance Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  17. 17. Core Practices • • • : Visualize transparency : Limit work-in-progress (WIP) , : flow Manage flow • : Make policies explicit transparency • : Implement feedback loops transparency • collaboratio : Improve collaboratively, n evolve experimentally (…) customer focus|agreement|collaboration|flow|leadership transparency|understanding|respect|balance Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  18. 18. Core Practices • • : Visualize transparency : Limit work-in-progress (WIP) • : flow Manage flow customer , focus : Make policies explicit transparency • : Implement feedback loops transparency • collaboratio : Improve collaboratively, n evolve experimentally (…) • customer focus|agreement|collaboration|flow|leadership transparency|understanding|respect|balance Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  19. 19. Core Practices • • : Visualize transparency balance : Limit work-in-progress (WIP) • : flow Manage flow customer , focus : Make policies explicit transparency • : Implement feedback loops transparency • collaboratio : Improve collaboratively, n evolve experimentally (…) • customer focus|agreement|collaboration|flow|leadership transparency|understanding|respect|balance Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  20. 20. Reflection Of the 9, which 3 most strongly • resonate with you personally? • speak into your work situation? Customer focus – Agreement – Collaboration Flow – Leadership – Transparency Understanding – Respect – Balance Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  21. 21. Follow up • With your colleagues, the long version: bit.ly/kanban-values-exercise • Choose 3 values for your profile on meldstrong.com Customer focus – Agreement – Collaboration Flow – Leadership – Transparency Understanding – Respect – Balance Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  22. 22. Nine values, three agendas Sustainability A1 Survivability  understanding  agreement  respect A2  transparency  balance  collaboration A3 Service Orientation  customer focus  flow  leadership Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  23. 23. A1 A2 A3 Sustainability A1  transparency  balance  collaboration Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  24. 24. • • • A1 A2 A3 transparency Organize the work, let people self-organize Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  25. 25. • • • A1 A2 A3 transparency Capture learning – visually & in polices Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  26. 26. • • • A1 A2 A3 transparency Feedback loops in & around the process Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  27. 27. • • • A1 A2 A3 balance 4 Pull systems balance workload with capacity Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  28. 28. • • • A1 A2 A3 balance 4 Pull systems balance workload with capacity Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  29. 29. • • • A1 A2 A3 balance 4 Pull systems balance workload with capacity Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  30. 30. • • • A1 A2 A3 balance Seek balance of other kinds Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  31. 31. • • • A1 A2 A3 collaboration creative relationships Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  32. 32. • • • A1 A2 A3 collaboration the means to solve problems… Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  33. 33. • • • A1 A2 A3 collaboration …and an improvement focus Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  34. 34. • • • A1 A2 A3 collaboration Models Internal How things work ✔ How to change them ✔ External Plan ✔ Act ✔ Do Check “…using models and the scientific method” Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  35. 35. A1 A2 A3 Sustainability A1  transparency  balance  collaboration Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  36. 36. A1 A2 A3 Sustainability A1  transparency  balance  collaboration And at scale? Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  37. 37. A1 A2 A3 Sustainability A1 A2  transparency  balance  collaboration Service Orientation  customer focus  flow  leadership Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  38. 38. A1 A2 A3 The Kanban lens A way to view what you do now: • Creative work is service-oriented • Service delivery involves workflow • Workflow involves a series of knowledge discovery activities Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  39. 39. A1 A2 A3 Services, workflow, knowledge discovery Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  40. 40. A1 A2 A3 Q1: How can we better anticipate customer needs? Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  41. 41. A1 A2 A3 Q2: How soon will we know that we have met a customer need? Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  42. 42. A1 A2 A3 Collaboration through T-shaped leadership [6] Within Across Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  43. 43. Leadership at every level A1 A2 A3 Across Within Across Within Within Across Across Across Within Within Within Across Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  44. 44. A1 A2 A3 Leadership at every level – Small acts of leadership [7] Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  45. 45. A1 A2 A3 Sustainability A1 A2  transparency  balance  collaboration Service Orientation  customer focus  flow  leadership Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  46. 46. A1 A2 A3 Sustainability A1 Survivability  understanding  agreement  respect A2  transparency  balance  collaboration A3 Service Orientation  customer focus  flow  leadership Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  47. 47. A1 A2 A3 Patterns of unsafe change • bravado [3] • complacency [4] • tampering [5] Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  48. 48. A1 A2 A3 Patterns of unsafe change • bravado – too fast • complacency – too slow • tampering - too random Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  49. 49. A1 A2 A3 The J-curve effect Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  50. 50. A1 A2 A3 Small J’s, iterated Fitness Time Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  51. 51. A1 A2 A3 Small J’s, iterated Fitness Q3: How can we bring opportunities for positive change to the surface? Time Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  52. 52. A1 A2 A3 Survivability & the leadership disciplines of evolutionary change Survivability  understanding  agreement  respect A3 Further reading: bit.ly/kanban-infoq-series Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  53. 53. Kanban is the humane,“start with what you do now” approach to change… Sustainability A1 Survivability  understanding  agreement  respect A2  transparency  balance  collaboration A3 Service Orientation  customer focus  flow  leadership …that scales! Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  54. 54. References [1] Kanban, Anderson http://www.amazon.com/Kanban-Successful-Evolutionary-TechnologyBusiness/dp/0984521402/ref=sr_1_1?s=books&ie=UTF8&qid=1364387272&sr=1-1 [2] Introducing Kanban through its values http://positiveincline.com/index.php/2013/01/introducingkanban-through-its-values/ [3] Good to Great, Collins http://www.amazon.com/Good-Great-Companies-LeapOthers/dp/0066620996/ref=sr_1_1?s=books&ie=UTF8&qid=1364387591&sr=1-1 [4] Systems Thinking for Curious Managers, Ackoff et al http://www.amazon.com/Systems-ThinkingCurious-Managers-Management/dp/0956263151/ref=sr_1_1?ie=UTF8&qid=1392822302&sr=8-1 [5] Out of the Crisis, Deming http://www.amazon.com/Out-Crisis-W-EdwardsDeming/dp/0262541157/ref=sr_1_1?s=books&ie=UTF8&qid=1364387455&sr=1-1 [6] Collaboration: How Leaders Avoid the Traps, Build Common Ground, and Reap Big Results, Hansen http://www.amazon.com/Collaboration-Leaders-Common-GroundResults/dp/1422115151/ref=sr_1_1?ie=UTF8&qid=1392822798&sr=8-1 [7] Small acts of leadership http://positiveincline.com/index.php/2013/06/small-acts-of-leadership/ Also: [8] The Culture Game: Tools for the Agile Manager, Mezick http://www.amazon.com/Culture-GameTools-Agile-Manager/dp/0984875301/ref=sr_1_1?s=books&ie=UTF8&qid=1364387632&sr=1-1 [9] Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization, Logan http://www.amazon.com/Tribal-Leadership-Leveraging-ThrivingOrganization/dp/0061251321/ref=sr_1_1?s=books&ie=UTF8&qid=1364387685&sr=1-1 Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  55. 55. Thank you Special thanks to: Jabe Bloom, Patrick Steyaert, Matthias Jouan, David J Anderson, Dave White, Arne Roock, Bernd Schiffer, Dimitar Bakardzhiev, Greg Brougham, Hermanni Hyytiälä, Janice Linden-Reed, Chris Chan, Zsolt Fabok, Corinna Baldauf, Andy Carmichael, Alex Fedtke, Tom Cagley, Rob Ferguson, Yuval Yeret, Joseph Hurtado, John Miller, Kurt Häusler, Matthias Bohlen, Rodolfo Moeller, Karl Scotland, Mattias Skarin, Alan Shalloway, Pierre Nies, Fred Engel, David Shrimpton, Björn Tikkanen, Simon Thomas, Simon Marcus, Marco Melas, Jon Terry, Maria Alfredéen, Torbjörn Gyllebring, Shridhar Lolla, Jim Sutton, Stephen Parry, Klaus Leopold, Sigi Kaltenecker, Gaetano Mazzanti, Ben Linders, Luke Hohmann, Ellen Grove Photos: Slides3, 25, 27: David J. Anderson & Associates Inc Slide 33: http://en.wikipedia.org/wiki/File:Lennon-McCartney.JPG Slide 34: http://www.nobelweekdialogue.org/?attachment_id=364 Kanban through its values: agendas & change at scale @asplake #AgileIndia2014
  56. 56. Kanban is the humane,“start with what you do now” approach to change… Sustainability A1 Survivability  understanding  agreement  respect A2  transparency  balance  collaboration A3 Service Orientation  customer focus  flow  leadership …that scales! Kanban through its values: agendas & change at scale @asplake #AgileIndia2014

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