iplanit benefit survey results

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iplanit benefit survey results

  1. 1. iplanit Customer Benefit Survey ResultsSource : iplanit client survey Q4 2011 Copyright Aspirico © 2011 Commercial in Confidence
  2. 2. Survey Highlights• iplanit used by providers across all fields (MH, LD, PD, Older People etc)• iplanit customers range in size from 100 people supported to thousands supported.• iplanit customers spend an average total amount of time per annum equivalent to 40 full time staff doing administrative work related to producing reports on outcomes, KPIs, support administration, managing services etc. Customers report on average 25% savings either realised or projected on these activities as a result of using iplanit.• iplanit seen to improve Outcome Completion by up to 60% on average.• iplanit customers see “Very Significant” improvement in Person Centred Practices.• iplanit customers see on average “Significant Improvement” in customer satisfaction• iplanit can produce cost savings on computer storage, printing, travel and service delivery of up to 30%.• iplanit see producing “Significant Improvement” in the availability and quality of Organisation Performance information.• Customers report significant improvements in tendering capability/outcomes. Source : iplanit client survey Q4 2011 Copyright Aspirico © 2011 Commercial in Confidence
  3. 3. Survey Comments“The biggest impact is on the increased number, quality and visibility of truly person- centred outcomes.”“ Theres now nowhere for staff to hide if they are under-ambitious for people or inattentive to peoples dreams.”“ It has made a central contribution to our transformation into an organisation that measures its success by the achievement of person-centred outcomes”“ There is no doubt that commissioners we have done business with take it as a signal of intent about person-centred planning and outcomes focus and it has definitely given us an edge in competitive tendering.”“One of the benefits that we can see for the people that we support is the increased ability to direct their supports and services through access and control of their own plans and outcomes” Source : iplanit client survey Q4 2011 Copyright Aspirico © 2011 Commercial in Confidence
  4. 4. Type of Individual Supported (%) Source : iplanit client survey Q4 2011 Copyright Aspirico © 2011 Commercial in Confidence
  5. 5. Size of Organisations Source : iplanit client survey Q4 2011 Copyright Aspirico © 2011 Commercial in Confidence
  6. 6. Current Time Spent onAdministration Source : iplanit client survey Q4 2011 Copyright Aspirico © 2011 Commercial in Confidence
  7. 7. Survey Results – Time Savings Source : iplanit client survey Q4 2011 Copyright Aspirico © 2011 Commercial in Confidence
  8. 8. Improvement in OutcomeCompletion Source : iplanit client survey Q4 2011 Copyright Aspirico © 2011 Commercial in Confidence
  9. 9. Improvement in person CentredPractices Source : iplanit client survey Q4 2011 Copyright Aspirico © 2011 Commercial in Confidence
  10. 10. Improvement in TenderingSuccess Source : iplanit client survey Q4 2011 Copyright Aspirico © 2011 Commercial in Confidence
  11. 11. Cost Savings Source : iplanit client survey Q4 2011 Copyright Aspirico © 2011 Commercial in Confidence
  12. 12. Improvements in Availability &Quality of Information Source : iplanit client survey Q4 2011 Copyright Aspirico © 2011 Commercial in Confidence

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