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Maximizing the Impact of ICT Accelerating E-Gov in India:

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Vision <ul><li>Connect citizens throughout the country in meaningful engagement with their government </li></ul><ul><li>Coordinate government policy </li></ul><ul><li>Create a win-win-win proposition for all stakeholders </li></ul><ul><li>Reduce costs of energy, improve environment, save resources </li></ul>

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Key Messages <ul><li>E-Governance national plan is positive step for Indian democracy and empowerment. </li></ul><ul><li>Design Public Private Partnerships with a win-win-win strategy. </li></ul><ul><ul><li>Carrot and stick, dual accountability are key to success </li></ul></ul><ul><li>Need Better Government-wide Coordination among Ministries of IT, DOT, Post: Administrative Reforms with monitoring at cabinet level </li></ul>

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<ul><li>Develop strong country-level translation infrastructure </li></ul><ul><li>Rationalize government procurement policies with world best practices </li></ul><ul><li>Monitoring and evaluation are critical to get things done in order and on time; </li></ul><ul><li>Leverage network of Post Offices and schools to expand the reach of CSCs </li></ul>Key Messages (2)

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Citizen Focus * Transparency * Accountability * Innovation E-Governance for Everyone Key Enablers of E-Gov Public Private Partnerships Regulatory Reform Infrastructure Applications National Organizing Principle

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Key Enabler 1: Infrastructure <ul><li>Translation applications should be viewed as a key element of infrastructure </li></ul><ul><ul><li>Support multiple languages across e-governance applications and services </li></ul></ul><ul><ul><li>Speeds up rollout of new services </li></ul></ul><ul><li>CSCs could be located at Post Offices and Schools </li></ul><ul><li>Funding for CSCs could come from USO funds </li></ul><ul><li>Enable Power and Reduce Requirements of CSC Kiosks </li></ul>

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Key Enabler 2: Reform <ul><li>Create a new coordination mechanism within and across Department of Administrative Reforms and Ministries of Communications & IT, Rural Development, etc. </li></ul><ul><ul><li>Monitor quality and deadlines at cabinet level through a CTO </li></ul></ul><ul><li>Government procurement policies should use best practices, consider Quality of Service as well as lowest price </li></ul><ul><li>To foster rural ICT infrastructure, harmonize tax incentives across all creators of the rural infrastructure. </li></ul>

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Key Enabler 2: Reform: Communications Policies <ul><li>Fully deregulate Internet Service Providers (ISP) </li></ul><ul><li>Open VOIP services fully to enable rural populations to benefit </li></ul><ul><li>Review USO regime to align with CSC goals </li></ul><ul><li>Unbundle India’s publicly funded local loop </li></ul>

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Key Enabler 3: Applications <ul><li>Growth of CSCs requires new measures for faster development of applications of interest to rural populations </li></ul><ul><li>Polling Portal could identify nature and size of demand and avoid potential pitfalls. </li></ul><ul><ul><li>Prioritize high demand apps such as mobile finance, education, entertainment </li></ul></ul>

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<ul><li>Specify application standards to assist interoperability </li></ul><ul><ul><li>Standardize portals for education </li></ul></ul><ul><ul><li>All e-Gov applications should be email, SMS & voice enabled </li></ul></ul><ul><li>Unique multipurpose Identity Card could deliver huge value and cost savings to citizens as well as government </li></ul>Key Enabler 3: Applications (p.2)

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Key Enabler 4: PPPs <ul><li>Win-Win-Win Strategy: Reconcile interests of citizens-government-businesses </li></ul><ul><ul><li>Public and Private Partners Must Have Right Incentives To Deliver </li></ul></ul><ul><ul><li>Reward Private and Public Players For Success (carrot and stick approach) </li></ul></ul><ul><ul><li>Demand Accountability from Both Private Sector and Government </li></ul></ul><ul><ul><li>Procurement Rules Should Consider Quality of Service as well as Price </li></ul></ul><ul><li>PPP for acceleration rather than a funding mechanism of basic infrastructure </li></ul>