Forms of Communication and Communication Channels


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outlines of Forms of Communication and Communication Channels

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Forms of Communication and Communication Channels

  2. 2. Forms of Communication <ul><li>Non-verbal communication: </li></ul><ul><li>Process of communicating without words </li></ul><ul><li>Gestures, facial expressions, spatial relation ship </li></ul><ul><li>Less structured </li></ul>
  3. 3. Forms of Communication <ul><li>2. Verbal Communication: </li></ul><ul><li>It consists of words arranged in meaningful patterns </li></ul><ul><li>Arrange that words according to the rules of grammar, put the various parts of speech in the proper sequence </li></ul><ul><li>Transmit the message in spoken or written form </li></ul>
  4. 4. Forms of Communication <ul><li>Oral communication provides the opportunity for feedback, when people communicating orally , they can understand the message by asking questions </li></ul><ul><li>Written forms of communication are more appropriate and effective </li></ul><ul><li>When the audience is large and geographically dispersed written forms of communication is more effective </li></ul>
  5. 5. Communication Process <ul><li>Communication can be broken into six phases </li></ul><ul><li>The sender has an idea </li></ul><ul><li>The sender encodes the idea </li></ul><ul><li>The sender transmits the message </li></ul><ul><li>The receiver gets the message </li></ul><ul><li>The receiver decodes the message </li></ul><ul><li>The receiver sends feedback </li></ul>
  6. 6. Role of Channels <ul><li>It is a medium between the sender and receiver </li></ul><ul><li>Channels plays a role in between the phase 3 and phase 4 </li></ul>
  7. 7. Channels of Communication <ul><li>Channel is the medium through which information is conveyed </li></ul><ul><li>Carrier of the information </li></ul><ul><li>Each channel has certain constraints as well as advantages in terms of transmitting messages </li></ul>
  8. 8. Characteristics Of Media <ul><li>Basic Characteristics Of Media is the carrying of the information </li></ul><ul><li>The characteristics of media can change, based on the type of media </li></ul><ul><li>Basic types of media are </li></ul><ul><li>Letter </li></ul><ul><li>Fax </li></ul><ul><li>Telephone </li></ul><ul><li>Email </li></ul>
  9. 9. Characteristics Of Media cont.. <ul><li>Telephone: </li></ul><ul><li>Used for instant communication of a short duration </li></ul><ul><li>Questions and answers must be short and unambiguous </li></ul><ul><li>Effectiveness is depends on ability to speak clearly and concisely </li></ul><ul><li>Used for preliminary enquiries about a job or for clarification </li></ul>
  10. 10. Characteristics Of Media cont.. <ul><li>2. Letter: </li></ul><ul><li>Used where there is more time available </li></ul><ul><li>Allows more space for explanation and persuasion </li></ul><ul><li>Is the accepted channel of formal application </li></ul><ul><li>Does not provide instant feedback </li></ul><ul><li>Leaves the interpretation open ended, hence messages must be carefully constructed </li></ul>
  11. 11. Characteristics Of Media cont.. <ul><li>3. Fax: </li></ul><ul><li>Overtly like letter in structure </li></ul><ul><li>Provides for immediate receipt, but does not require an immediate response </li></ul><ul><li>Cannot run in to more than 1 or more pages, hence message must be short </li></ul>
  12. 12. Characteristics Of Media cont.. <ul><li>4. Email: </li></ul><ul><li>Delivery is instant </li></ul><ul><li>Receipt and decoding may be delayed </li></ul><ul><li>Does not attract attention immediately </li></ul><ul><li>Message should be short, with option to view longer attachments that provide more details explanation </li></ul>