2. Training Needs
Analysis
Content Design
Implementation
Post Training
Effectiveness
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3. Map role based Identify
Competency Competency gaps
requirements
Evaluate Design
training training programs
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4. Identify competency map
Create an evaluation format
Use single degree or multi degree analysis
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5. Context Analysis- An analysis of the business needs or other reasons
the training is desired.
User Analysis- Analysis dealing with potential participants and
instructors involved in the process.
Work Analysis- Analysis of the tasks being performed.
Content Analysis- Analysis of documents, laws, procedures used on
the job.
Training Suitability Analysis- Analysis of whether training is the
desired solution.
Cost-Benefit Analysis- Analysis of the return on investment (ROI) of
training.
Ashok Narayanan :2012 -2013 9/20/2012
6. Several basic Needs Assessment techniques include:
Direct observation
Questionnaires
Consultation with persons in key positions, and/or with specific
knowledge
Review of relevant literature
Interviews
Focus groups
Tests
Records & report studies
Work samples
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7. DIAGNOSTIC TARGETS EXPLANANTION AND TYPICAL INFORMATION COMMON METHODS OF
IDENTIFYING SOUGHT DIAGNOSIS
EXAMPLES
INDIVIDUALS ALL INDIVIDUALS DO PEOPLE PERFORM INTERVIEWS
WITHIN THE ACCORDING TO THE DIAGNOSTIC MEETINGS
ORGANISATION ORGANISATION’S PROBLEMS IDENTIFIED
EXPECTATIONS? BY THE HR
THEIR VIEW OF THEIR DEPARTMENT
PLACE & SELF-ASSESSMENT
PERFORMANCE
CERTAIN PROBLEMS
THAT TYPICALLY ARISE
DO PEOPLE MEET
STANDARDS & NORMS
OF THE ORGANISATION
WHETHER PARTICULAR
KNOWLEDGE, SKILLS &
ABILITY IS REQUIRED.
CAREER DEVLOPMENT
OPPORTUNITIES
WHAT PAIN ARE THEY
EXPERIENCING
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8. 4
Process System Receiving System
1 OUTPUT Mission
2 3
9 5
Goal
Post Training
Activities
Measure Data
7
8 Criteria
Feedback
6
Criteria
Feedback
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9. TARGET GROUP INTERVENTIONS DESIGNED TO
IMPROVE EFFECTIVENESS
INDIVIDUALS COACHING & COUNSELING
TRAINING TO IMPROVE SKILLS
BEHAVIOUR MODELING
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10. Quality of training Learning outcome
received (maps to Kirkpatrick
(maps to Kirkpatrick Level 2)
Level 1)
REACTION LEVEL LEARNING
LEVEL
Organisational
BEHAVIOUR
benefit (maps to
Performance Kirkpatrick Level 4)
LEVEL
improvement (maps
to Kirkpatrick Level
3)
ROI
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12. Level 1: Reactions. What did the participant think of the intervention?
Level 2: Learning. What did the participant learn during the
intervention?
Level 3: Behavior. What learning's, skills, etc., did the participant
apply on the job?
Level 4: Results. What changes in results and productivity have been
observed on the job?
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13. Find tangible evidence of the impacts of behavioral
change:
Re-administer 360-degree surveys
Average on pre and post surveys
Climate surveys
Performance metrics
Customer surveys
Personal balanced scorecard
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14. REACTION LEARNING BEHAVIOUR FUNCTIONAL
LEVEL LEVEL LEVEL LEVEL
A reaction A test of learning A behaviour An evaluation of
evaluation will be will follow the questionnaire will business results will
"Summary for ascertain how well also be conducted six
conducted months/ 1year after
immediately before Action" at the end the learning from training.
the "Summary for of the last session. the program has
The business results
Action" that The test assesses been put into of the training group
concludes the the participants’ practice. It will be compared to a
program. knowledge of the measures control group of equal
All participants will key learning behaviour size.
be asked to objectives in the according to the The evaluation will
evaluation plan. application compare increased
complete a Level
objectives of the profits due to sales,
One questionnaire. reduced meeting time,
evaluation plan.
A member of the and reduction in
evaluation team will Three weeks after customer complaints (
distribute the form training, all parameters to be
participants will decided).
while the instructor
is not present. receive a Level
Three questionnaire
.
in the mail/ person.
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15. S.NO STEPS 1st Month 2nd Month 3rd Month 4th Month 5th Month 6th Month
1 TRAINING
NEEDS
EVALUATION
2 RECOMMENDATI
ONS
3 TRAINING
INTERVENTION
4 TRAINING
EFFECTIVENESS –
REACTION LEVEL
& LEARNING
LEVEL
5 BEHAVIOUR
LEVEL ANALYSIS
6 FOLLOW UP
PROGRAM
7 ROI
CALCULATION &
FINAL
EVALUATION OF
Ashok Narayanan :2012 -2013 9/20/2012
INTERVENTION
