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Certify webinar 10_8_seamless

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Certify webinar 10_8_seamless

  1. 1. Presenters: Robert Neveu Nick Worswick President & Co-founder Vice President & General Manager, Corporate In 2008, Bob launched Certify.com as his second software startup in Portland. Certify’s venture backed team have accelerated the growth of the business and are considered the second largest provider in North America of expense reporting software. Certify was recently featured in the Wall Street Journal (Sept 16th) and and with multi-national customers including Pitney Bowes, Bristol Myers-Squibb, Subway Sandwiches, and Virgin Galactic, Certify will expand internationally in 2014. In this role, Worswick is responsible for all sales, marketing, client management and product strategy for the Company’s corporate division. Worswick brings more than 15 years of experience to Seamless driving revenue growth, scaling business processes, strengthening client relationships and improving service delivery for Internet and SaaS-based technology businesses. With a passion for fostering the right internal dynamics and corporate culture, Worswick has helped companies provide exceptional service delivery and client satisfaction. www.certify.com | @certify
  2. 2. Todays Topic: Top Business Traveler Spend Trends: How Your Employees are Spending the Company’s Dime A web event to learn the latest buying trends in business travel and to gain insight into how business professionals are spending the company’s dime, with research from Certify's SpendSmart Report, based on receipts and expense data from over six million transactions and transaction-based data from Seamless. www.certify.com | @certify
  3. 3. Current Travel & Entertainment Spend Trends • The typical company will spend 10%-12% of its total annual budget on expenses related to travel and entertainment in 2013 • 53% of companies are using manual processes to manage their T&E spend and budgets • 59% of companies top expense management pressure, lack of compliance to travel/expense policies www.certify.com | @certify 10% - 12% Budget on T&E
  4. 4. Travel & Entertainment Processes Costing Companies Those companies who have moved to the cloud for expense management experience: • 60% lower expense-processing costs • Improved compliance rates by over 35%-to40% • Shorter reimbursement times by 42% www.certify.com | @certify
  5. 5. The Big Shift: Business Professionals Moving to the Cloud • The move to the cloud: one unified system, available from anywhere • Tracking receipts and expenses on the road using mobile device • Paperless processes, streamlining processes across the entire company • Gain real-time insight into business buying trends and spend www.certify.com | @certify
  6. 6. About Certify • Certify is an online travel & expense management platform • Over 7 million transactions passed through Certify in 2012 from business professionals all over the U.S. • All sized organizations from small business to fortune 500 companies www.certify.com | @certify
  7. 7. The Average Cost of Business Travel Industry data suggests that $445m business trips take place each year, creating a $251b industry On the average trip, companies spend Domestic International per person per person Source: http://www.gbta.org/foundation/pressreleases/Pages/rls_041012.aspx www.certify.com | @certify
  8. 8. 16% 14% Meals Flight Hotel 13% 12% 6% 22% How the T&E budget is being spent by business professionals: Misc. Gas Cell Phone 5% 3% 2% Rental Car Taxi Office Supplies 2% 2% 1% Shipping Tolls Parking Source: Certify www.certify.com | @certify
  9. 9. T&E Budget Spend from 2012 to Q3 of 2013 Q3, 2013 2012 www.certify.com | @certify
  10. 10. T&E Budget Spend from 2012 to Q3 of 2013 Q3, 2013 2012 www.certify.com | @certify
  11. 11. Average Amount Spent By Category: Meals $25.25 Shipping Flights $49.79 $334.27 $193.48 $49.94 Phone Parking $101.96 $27.66 Hotel Office Supplies Taxi $198.02 $69.32 $33.18 Source: Certify www.certify.com | @certify Rental Car Gas
  12. 12. Source: Certify SpendSmart Report, Q3 2013 www.certify.com | @certify
  13. 13. www.certify.com | @certify
  14. 14. Most Expensed Vs. Top Rated Meal Vendors Top Rated Most Expensed Vs. www.certify.com | @certify
  15. 15. Most Expensed by Meal Category Breakfast Average Spend Lunch Average Spend Dinner Average Spend $14.49 $18.93 $24.63 www.certify.com | @certify
  16. 16. When traveling for business do you make vendor choices based on quality or convenience? www.certify.com | @certify
  17. 17. When traveling for business do you make vendor choices based on quality or convenience? www.certify.com | @certify
  18. 18. Top Rated Hotel www.certify.com | @certify
  19. 19. www.certify.com | @certify
  20. 20. Top Rated Airline www.certify.com | @certify
  21. 21. Regional Highlights www.certify.com | @certify
  22. 22. Regional Highlights www.certify.com | @certify
  23. 23. Introduce Seamless www.certify.com | @certify
  24. 24. Would you require an employee to repay a $0.50 overage on dinner? www.certify.com | @certify
  25. 25. When traveling for business do you make vendor choices based on quality or convenience? www.certify.com | @certify
  26. 26. About Seamless • Seamless is an online food ordering and billing service • Our automated and consolidated approach significantly reduces the time, cost and hassle around employee meal expenses • 4,000+ clients across the US and London www.certify.com | @certify
  27. 27. Inefficiencies in the food ordering and billing process cause costs to skyrocket. +30% 1. Lack of insight into spend across the organization 2. The paperwork costs more than the food 3. Limited enforcement of rules and budgets 4. Absorption of billable costs 5. Time wasted managing food orders, doing expense reports, leaving the office looking for food www.certify.com | @certify
  28. 28. Companies save time, money and hassle by consolidating ordering and billing into a single account. www.certify.com | @certify
  29. 29. Consolidation and automation provide greater insight and control. 60% of clients use budgets 30% use soft budgets, 70% hard budgets 75% of orders exceed budget (overage on personal CC) 40% of our clients that have multiple locations receive one invoice www.certify.com | @certify
  30. 30. Average order value by industry. Geography Lunch Dinner Advertising/PR/Marketing $24 - $26 $21 - $23 $20 Accounting/Consulting $25 - $27 $22 - $24 $15 Law Firm $23 - $25 $26 - $28 Financial Services $15 - $17 $22 - $24 Ed/Gov/Non-Profit $16 - $18 ns Production/Post-Production $19 - $21 $21 - $23 Retail $16 - $18 ns Technology $14 - $16 $16 - $18 $15 - $17 $23 - $25 $30 $25 $10 Lunch $5 Dinner $0 All Industries Seamless AOV on Certify = $27.48 (YTD) *Data based on Q3 Seamless corporate spending data. All Restaurants AOV on Certify =$25.52 (Q3) www.certify.com | @certify
  31. 31. Average order value by geography. Geography Lunch Dinner Boston Metro $12 - $14 $22 - $24 $20 Chicago Metro $11 - $13 $22 - $24 $15 DC Metro $19 - $21 $24 - $26 LA Metro $12 - 14 $20 - $22 New York Metro $16 - $18 $23 - $25 Philadelphia Metro $14 - $16 $19 - $21 SF Metro $16 - $18 $24 - $26 All US Markets $15 - $17 $23 - $25 $30 $25 $10 Lunch $5 Dinner $0 Seamless AOV on Certify = $27.48 (YTD) *Data based on Q3 Seamless corporate spending data. All Restaurants AOV on Certify =$25.52 (Q3) www.certify.com | @certify
  32. 32. When employees are ordering. 100% 10% 80% 20% 70% 10% 90% 45% 25% 85% 75% 60% 40% 45% 40% 65% 55% 55% 55% 35% Dinner Lunch 25% 0% www.certify.com | @certify
  33. 33. 80% of expensed dinners occur after 7 p.m. 9 pm. = 10% 8 pm. = 28% 7 pm. = 42% *Data based on Q3 Seamless corporate spending data. www.certify.com | @certify
  34. 34. Enforcing Food Ordering Rules & Capturing Billing Details The Challenge • Employees ordering food submitted receipts and expense reports, which were difficult to process • Employees frequently exceeded budgets, with BMO absorbing the overage • Time restrictions around food ordering were unenforceable • Incomplete expense reports prevented BMO from billing out meals to clients, forcing them to incur undue costs www.certify.com | @certify Ericka Clay Accounting Analyst BMO Capital Markets 250 Employees
  35. 35. Enforcing Food Ordering Rules & Capturing Billing Details The Solution: Online Food Ordering • Budgets and rules create consistency across offices and ensure adherence to policies • Ability to put overages on personal credit cards enable employees to order whatever they please • Consolidated invoices reduce the number of expense reports processed by more than 250 per month • Total savings of more than $60,000 www.certify.com | @certify Ericka Clay Accounting Analyst BMO Capital Markets 250 Employees
  36. 36. So, what’s everyone ordering? Chicago Boston New York San Francisco Philadelphia Los Angeles Washington DC www.certify.com | @certify
  37. 37. Q&A Session www.certify.com | @certify
  38. 38. Thank you for attending todays session. For more information about Certify visit, www.certify.com For more information about Seamless visit, www.seamless.com/b usiness www.certify.com | @certify

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