It in service sector


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It in service sector

  1. 1. Presented by:Ashish Porwal12 May 2013
  2. 2. Service Sector The tertiary sector of the economy One of the three economic sectorssecondary sector (approximately thesame as manufacturing) and thePrimary sector (agriculture, fishing,and extraction such as mining) “Soft" parts of the economy12 May 2013
  3. 3. Cont. People offer their knowledge and time toimproveproductivity, performance, potential, andsustainability. Production of services instead of endproducts. Provision of services to other businessesas well as final consumers. Focus is on people interacting andserving the customer rather thantransforming physical goods.12 May 2013
  4. 4. Examples Government Telecommunication Pharmaceuticals Hospitality/Tourism Mass media Healthcare/hospitals Public health Information technology Waste disposal Banking Insurance Financial services FMCG Legal services Construction Food processing Consulting Retail sales Franchising Real estate Education12 May 2013
  5. 5. Role of IT IT revolution – omnipresent. Organisations implementing IT are able toprovide better services and thereby ableto improve their businesses manifold. IT has enormously been used inmanufacturing sector. The importance of IT has been stronglyfelt and applied in the service sector.12 May 2013
  6. 6. Application of IT inHospitals Hospital management is taking place with theapplication of IT. As basic as recording a patients name. Record comprising his name, age, sex, diseasefound, blood group, height, weight, bloodpressure level and previous record can beverified. A safe storage for future reference. Computers and specialized software forjudgement of diseases/problems and for curingthe diseases. 12 May 2013
  7. 7. Cont. Stock Market – Biggest ITusers Quick updates. Better decisions byinvestors. Judgement power ofanalyst and experts International and Nationalintegration 12 May 2013
  8. 8. Application of IT in MarketingResearch Agencies Research activities starting from researchsurvey on product development tilldistribution and measurement of customerresponse. Manual analysis of data – obsolete MR agencies use sophisticated statisticalsoftware packages for data analysis andinterpretation. Customised statistical software. Quick, reliable, accessible and effective.12 May 2013
  9. 9. Application of IT in Banking andTrading Tremendous improvement in the Indianbanking sector because of the IT revolution. 100 percent computerization in private andforeign banks. Nationalized banks are also improving theirnumber of computerized branches. Faster transaction time, Lower waitingperiod. E – Banking, internet banking, phone andmobile banking with the help of IT. All the branches of a bank are networked. Low cost 12 May 2013
  10. 10. Application of IT in Travel,Tourism and Hospitality IT, has provided various benefits for the IndianRailways and its passengers. Computerized railway tickets, the errors havebeen minimized. Book the train ticket from any part of thecountry. Similar convenience for air travel, bus booking. Compare and bookhotels, restaurants, resorts, travel packages. Virtual tour. 12 May 2013
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  12. 12. Application of IT in Retail Quick checkout Easy record of inventory Bar-code scanning Dynamic update of stock Connectivity with distributors/stockist/companies. Online shopping. Increase in competition = customer wins!!! 12 May 2013
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  14. 14. Application of IT in EducationalInstitutions IT for teaching. Smart classes. Better learning – visual and aural help. Skills and knowledge for teachers Journals, case studies, e-books, researchpapers – click of a button. Information and Knowledge from aroundthe Globe Apply for admissions globally12 May 2013
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  16. 16. Government to Public Socialwelfare, revenue, taxes, payroll, andpersonnel records Online Tax payment. Web kiosks in rural areas. Information and knowledge for farming. Pay fines online. Connect with the people online. Businesses can apply forcertificates/renewal online. 12 May 2013
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  19. 19. Even More !!! Online News Promotion on social networking sites Online libraries in institutions Online “hundi” for temples Entertainment Social Causes – widely spread reservation for film shows take placethrough online ticket booking12 May 2013
  20. 20. 12 May 2013Strengths Highly skilled human resource Quality of work Initiatives taken by the Government (setting up Hi-Tech Parks andimplementation of e-governance projects) Many global players have set-up operations in India like Microsoft, Oracle,Adobe, etc. Following Quality Standards such as ISO 9000, SEI CMM etc. Cost competitiveness Quality telecommunications infrastructure Indian time zone (24 x 7 services to the global customers). Time differencebetween India and America is approximately 12 hours, which is beneficialfor outsourcing of work
  21. 21. 12 May 2013Weaknesses Absence of practical knowledge Dearth of suitable candidates Less Research and Development Contribution of IT sector to India s GDP is stillrather small.
  22. 22. 12 May 2013Opportunities High quality IT education market Increasing number of working age people India s well developed soft infrastructure Upcoming International Players in the market
  23. 23. 12 May 2013Threats Lack of data security systems. Countries like China and Philippines withqualified workforce making efforts to overcomethe English language barrier. IT development concentrated in a few citiesonly.
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