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Ppt sm

  1. 1. SUMITTED BY:ASHISH SHARMA12609117R2
  2. 2. • Indian Airlines (Indian Airlines Limited from 1993and Indian Airlines Corporation from 1953 to 1993)was a major Indian airline based in Delhi• It was state-owned, and was administeredby the Ministry of Civil Aviation• It was one of the two flag carriers of India, theother being Air India
  3. 3.  In 2007, the Government of India announced thatIndian would be merged into Air India. The airline officially merged into Air India on 27February 2011. a new company called the National AviationCompany of India Limited (now called Air IndiaLimited)
  4. 4. Air India: The first major domestic airline of India. Air India started its operations in 1953 as theoldest airline company in India.Jet Airways: Jet Airways has retained its leadership position inIndia. With its first flight in 1993.Air Deccan: the low cost no frills domestic airline offers cheapair tickets for various cities and popular sectors inIndia.
  5. 5. GoAir: Established in June 2004 by the Wadia Group. Go Air is a low-fare carrier.Lufthansa India Airlines: Luftansa is an international airline which providesflight services in India too.
  6. 6. The service quality can be measured on thefollowing five dimensions:1. Reliability :The ability to perform the promisedservice dependably and accurately.2. Tangibles:The appearance of physicalfacilities, equipment, personnel and communicationmaterials.3. Responsive:The willingness to help passengers andprovide promptness service.4. Assurance : The knowledge and courtesy ofemployees and their ability to convey trust andconfidence.5. Empathy : The caring, individualized attentionprovided to the passenger
  7. 7. Issue date Issue type Secuity type OutstandingsharesOutstandingpaid-upcapital31-mar-96 OutstandingcapitalEquityshares105,193,6031,051.9031-mar-03 OutstandingcapitalEquityshares107,136,4891,071.30
  8. 8. THANK YOU

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