Remote flexworking session3


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  • Facilitator asks what is meant by “remote working” and establishes that this can mean never being part of the work place. The flexible part of flexible working may mean that project members never meet face to face, or may only meet very few times. So the Facilitator then leads the delegates into an exercise on what is missing for these remote workers if they don't have a traditional workspace.
  • Can delegates think of any more? Childcare Parents, Grandparents Care Adult carers – typically mid-late career Empowerment to mange own time All Avoid rush-hour commute All Ability to work remotely Particularly working parents, those with disabilities and individuals living in remote rural locations
  • Return to Pros & Cons Remote working pros Employees work from home or remotely Proven to increase productivity Cost savings on premises Environmental - Reduces traffic carbon emissions Work life balance for individual – reduces stress of the commute cons Requires strong management skills Isolation for the employee Additional Health and Safety checks may be required
  • Facilitator splits the delegates into smaller groups totalling up to 4 groups. Challenges them to spend 10 minutes working on “what's missing” for these remote-working employees and project workers (as per Handy's cloverleaf model see below). They are given flipcharts and pens to summarise their ideas. Delegates feedback their thoughts on problems, and issues associated with being a remote worker. If there are no positives facilitator should challenge to find some positives. The shamrock organisation is based around three “cloverleaf” clusters: A core of experienced and well-qualified professionals, technical support and project managers who provide organisational continuity. Their management structure is a flat one usually with four layers of rank or less. In a sense, the core is a downsized organisation that will not go through recurrent cycles of redundancy that can result in lower staff motivation and productivity. Contracted specialists who contribute their expertise to the organisation as and when required and quite often on a project basis. They are paid for their output, manage their own time and workload and can be “portfolio” workers with more than one contract. The third cluster are seasonal, temporary workers and part time workers who perform specific roles but are still crucial to the organisation. In today’s economy many of these workers would probably be outsourced.
  • Some, especially bigger, companies will provide a complete Virtual Private Network (VPN) to the internal IT network and all its applications and programs For smaller companies and distributed teams, web-based applications may be appropriate Note – none of the apps on the next slides are definitely recommended, they are merely examples of what is out there. It is recommended that each company establish its own priorities and whether the app is appropriate (see later slide)
  • Sharepoint is the “big-company” proprietary solution – but there are alternatives
  • Screenshot from
  • Skype free, Dim Dim free / SaaS Twitter & Yammer free Skype or Dim Dim can also be used for video conferencing Dim Dim for screen sharing
  • Screenshot from Yammer
  • Probably only for larger companies. Advising larger companies on technology is outside the scope of this presentation.
  • Liquid Accounts – web hosted, no free level Sugar CRM – self hosted open source Wrike Ta Da, Remember the milk, Unfuddle - basic free, SaaS
  • Screenshot from Wrike showing a task list for a course development project
  • Screenshot from Eventbrite Note – none of these apps are definitely recommended, they are merely examples of what is out there. It is recommended that each company establish its own priorities and whether the app is appropriate (see later slide)
  • Ask for other ideas… Community is absolutely vital to give the workers a sense of belonging, to ensure retention. Anecdote “ When workers arrive at the office they make a coffee and say hello and catch up with last night’s TV. That’s what we used our forum for.” Google Wave is a brand new collaboration and community space that hasn’t even been launched yet…
  • Many of a company’s requirements may be met by a small number of multi-purpose packages
  • Typical SME solution
  • We talked at length this morning about the business case for flexible working. Where there is a Push force for employers to implement flexible working (because of cost benefits, recruitment retention, customer needs) and a PULL force from employees and other stakeholders then this is acting as a strong driver for businesses to implement flexible working. So how do we actually go about implementing flexible working and what do we need to consider in practical terms.
  • 8a REMOTE MANAGER EXERCISE part 1.   Facilitator splits delegates into groups of 3 or 4 people, and asks them to write out the tasks of a manage in managing their team, e.g. communication, leadership, delegation, monitoring, pastoral care. Using flipcharts and pens.   8b Feedback and SWAP   Facilitator brings group back together, and asks them what were the main problems they came up with. Then introduces part 2. Asking each group to pass their issues on to another group for the second half of the exercise.   8c REMOTE MANAGER EXERCISE part 2.   In the same groups, delegates work on the list of issues given to them by the other group, to come up with solutions using technology or other tools or techniques, using flipcharts and pens
  • Each “consultancy” feeds back to their “clients” their recommendations. Facilitator summarises
  • Remote flexworking session3

    1. 1. Remote and Flexible Working Transforming the Workspace Session 3 This work, Remote and Flexible Working Workshop Materials by Reach Further Ltd., http://www. reachfurther .com , is licenced under the Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License. To view a copy of this licence, visit http:// creativecommons .org/licenses/by- nc - sa /2.0/ uk / or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California 94105, USA.
    2. 2. Introducing remote working <ul><li>What is meant by “remote working”? </li></ul><ul><li>Is it always home-working? </li></ul><ul><li>Location / time aspects? </li></ul>
    3. 3. Workers suited to remote working All Empowerment to mange own time All Avoid rush-hour commute Particularly working parents, those with disabilities and individuals living in remote rural locations Ability to work remotely Adult carers – typically mid-late career Care Parents, Grandparents Childcare Which groups Motivation
    4. 4. Pros and cons of remote working <ul><li>Requires strong management skills </li></ul><ul><li>Isolation for the employee </li></ul><ul><li>Additional Health and Safety checks may be required </li></ul><ul><li>Employees work from home or remotely </li></ul><ul><li>Proven to increase productivity </li></ul><ul><li>Cost savings on premises </li></ul><ul><li>Environmental - Reduces traffic carbon emissions </li></ul><ul><li>Work life balance for individual – reduces stress of the commute </li></ul>CONS PROS
    5. 5. What’s missing? Exercise <ul><li>Form into small groups </li></ul><ul><li>Consider “what's missing” for remote-working employees and also project workers (cf. Charles Handy's clover-leaf model) </li></ul><ul><li>What are the problems and issues associated with being a remote worker? </li></ul><ul><li>Feed back </li></ul><ul><li>Summarise </li></ul>Photo by Justin Marty Photo by Marco Gomes
    6. 6. Open source & social
    7. 7. <ul><li>Many needs can be met online </li></ul><ul><li>File storage & access </li></ul><ul><li>Communication </li></ul><ul><li>Management and monitoring </li></ul><ul><li>Collaboration </li></ul><ul><li>Pastoral / social </li></ul><ul><li>Virtual Private Network / VPN </li></ul><ul><li>Web-based applications / cloud computing </li></ul>Open source & social
    8. 8. File storage & access <ul><li>Broadband internet access </li></ul><ul><li>Virtual Private Networks (VPN) </li></ul><ul><li>Extranet (private website with customisable permission levels eg Drupal ) </li></ul><ul><li>Document sharing – Microsoft Sharepoint (£), wikis (eg wetpaint ), Google Docs </li></ul><ul><li>File sharing: drop. io , dropbox </li></ul>
    9. 10. Communication tools <ul><li>Email </li></ul><ul><li>Voice over IP (VoIP) eg Skype </li></ul><ul><li>Online chat eg Skype </li></ul><ul><li>Webconferencing / virtual meetings eg Dim Dim </li></ul><ul><li>Screen-sharing </li></ul><ul><li>Remote Control (for IT support) </li></ul><ul><li>Twitter / Yammer / Instant Messaging </li></ul><ul><li>Video conferencing </li></ul><ul><li>Remote conference access eg webcasting </li></ul><ul><li>Smart phone numbers </li></ul>
    10. 12. Unified Communications <ul><li>The worker can select their preferred method of communication depending on their location. </li></ul><ul><li>eg if at that point in the day they are best contacted only by email, Unified Comms systems will convert all IMs, texts and voicemails to emails for them to pick up as soon as they are able. </li></ul>Email Voice Presence Video conf Data Directory Services Mobility
    11. 13. Management and workflow <ul><li>Online accounts eg Liquid Accounts </li></ul><ul><li>Online CRM (customer relationship management) eg Sugar CRM </li></ul><ul><li>Time management & tasks eg Wrike </li></ul><ul><li>To do lists eg Ta Da or Remember the milk </li></ul><ul><li>Job scheduling eg Unfuddle </li></ul>
    12. 14.
    13. 15. Collaboration <ul><li>Project management eg Basecamp </li></ul><ul><li>Calendars eg Google calendar , Google Apps (covers a range of services) </li></ul><ul><li>Event scheduling eg Eventbrite , Meetomatic </li></ul><ul><li>Collaborative workspace eg Zoho , Google Apps </li></ul><ul><li>Online learning and training eg Moodle </li></ul><ul><li>Robin Good’s Mindmap of Best Online Collaboration Tools http://www. mindmeister .com/12213323 </li></ul>
    14. 17. Community <ul><li>Don’t neglect the pastoral and social aspect of work </li></ul><ul><li>Avoid isolation </li></ul><ul><li>Foster belonging </li></ul><ul><li>Keep communication channels open </li></ul><ul><li>Blogs, forums & social networks eg Ning or SocialGO </li></ul><ul><li>Link with time management, file-sharing etc, with multi-purpose packages eg Google Wave (tba) </li></ul>
    15. 18. Choosing apps <ul><li>List your requirements (self-hosted open source software or SaaS?) </li></ul><ul><li>Compare with package features </li></ul><ul><li>Try before you buy </li></ul><ul><li>Start small </li></ul><ul><li>Add time for the learning curve </li></ul><ul><li>Read reviews and ask around </li></ul><ul><li>Tools Directory from Centre for Learning & Performance Technologies </li></ul>
    16. 19. Case study (Micro or SME) Document sharing Google Docs Website, extranet, online learning, document repository, community Drupal CMS Collaborative calendars, to do lists, CRM Sugar CRM Online accounts Liquid Accounts Used for App
    17. 20. Pull and push for flexible working MAXIMUM DRIVER FOR FLEXIBLE WORKING Employer needs Employee needs Customer needs
    18. 21. What are the key issues in managing flexible teams? <ul><li>Assessing an individual’s suitability for flexible working </li></ul><ul><li>Managing requests for flexible working </li></ul><ul><li>H&S and legal implications </li></ul><ul><li>Operational management </li></ul><ul><ul><li>Culture & attitudes </li></ul></ul><ul><ul><li>Service delivery </li></ul></ul><ul><ul><li>Environment </li></ul></ul><ul><li>Performance management and career development </li></ul><ul><li>Communication and training </li></ul>
    19. 22. Remote Manager Exercise <ul><li>Split into groups </li></ul><ul><li>Write out the tasks of a manager in managing their team (see eg previous slide) </li></ul><ul><li>Feedback and SWAP </li></ul><ul><li>Discuss the main problems </li></ul>
    20. 23. Remote Manager Exercise <ul><li>Part 2 </li></ul><ul><li>Each group passes their list of issues on to another group for the second half of the exercise </li></ul><ul><li>In the same groups, work on the list of issues given to you to come up with solutions using technology or other tools or techniques </li></ul>
    21. 24. Feedback and Summarise <ul><li>Each “consultancy” feeds back to their “clients” their recommendations. </li></ul><ul><li>Summarise </li></ul>
    22. 25. Plenary and close <ul><li>What do you need to know? </li></ul><ul><li>What do you need to do? </li></ul><ul><li>Who do you need to tell? </li></ul><ul><li>5 min </li></ul>
    23. 26. Online resources <ul><li> uk </li></ul>
    24. 27. Thank you <ul><li>Thanks to </li></ul>