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Knowledge management


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Knowledge management

  2. 2. WHAT IS KNOWLEDGE MANAGEMENT????  "Knowledge management is the process of capturing, distributing, and effectively using knowledge."  "Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers."
  3. 3. KM architecture  Information + Contexts = Knowledge  Information Architecture + Infrastructure of Contexts = Knowledge Architecture  Content Contexts  Structured views  Personal / Community Contexts  Personalization, Virtual and real communities  Activity Contexts  Knowledge workers and embedded knowledge structures  Smart Applications
  4. 4.  The people, processes, and technology of designing, implementing, and applying the intellectual infrastructure of organizations.  What is an intellectual infrastructure?  The poor neglected cousin of technology and organizational infrastructures  It is just the set of activities that deal with creating, capturing, organizing, visualizing, presenting, utilizing, understanding, the information part of the information age.
  5. 5. Designing KM team  Chief Knowledge Architect Work with Chief Knowledge Officer  Build a Knowledge Culture  Advocate Research New Ideas and Technologies  Personas, Stories, Semantic Web and RDF, Cognitive Anthropology, Complexity Theory • Knowledge Analysts Search and Categorization Software Organization of people and activities  Tacit Knowledge structures  Living map of communities and information needs
  6. 6.  Knowledge Engineers Collect, analyze, organize tacit knowledge Interview users, focus groups, persona.  Knowledge Facilitators Facilitate explicit knowledge transfer Train people to incorporate KM Understand the information needs of individuals and communities and work with them to achieve business goals.  Information Architects  Develop information navigation systems  Usability, user research  Web Design  User oriented web sites  Prototype IA designs  Business Analysts, Project managers
  7. 7. Knowledge audit and analysis  A set of reports, catalogs, recommendations, and components characterizing the current state of an organization’s intellectual infrastructure.  A foundation and planning document for improving the intellectual health of the organization by incorporating knowledge architecture into a range of projects.  Can be done in a little as two days, five days, or 10 days  And for the rest of your life. Stakeholder Interviews  CKA, knowledge engineers, business analysts:  executive sponsors, steering committees, content owners, publishers, technical and business support teams, representative user groups, and others.
  8. 8.  Map the strategic landscape  Map and engage components of the process and procedures of information creation and application  Practical Foundation & Life After Audit  Seed taxonomies and/or controlled vocabularies  Metadata schemas, Persona Candidates and methods  Project recommendations  Prototype screens, applications, web sites  Monitor usage and design responses