SlideShare a Scribd company logo
Knowledge Management Education: A Framework towards the Development of  a Comprehensive Degree Program André Saito [email_address] Tunç Medeni [email_address] Marcelo Machado [email_address] Katsuhiro Umemoto [email_address] KSS 2004 The 5 th  International Symposium on Knowledge and Systems Sciences November 10-12, 2004, Ishikawa, Japan Ver 2.2 –  2004-11-09 School of Knowledge Science Japan Advanced Institute of Science and Technology
Background Emergence of the knowledge society Knowledge  as economic resource Explosion of publications, activities, institutions, products Establishment of KM as an academic discipline Knowledge workers  vs.  “ knowledge managers ” KM: from  practice  to  research  to  education Diversity of perspectives in KM Many  contributing fields : economics, management science, computer science, systems science, etc. Roughly two  main approaches :  people -oriented and  technology -oriented
Goal To build a framework that facilitated the development of KM programs and courses. The framework should: Present a  comprehensive perspective  to KM e.g. integrating the main contributing fields, and the  people - and the  technology -oriented approaches Serve the educational needs of a wide audience e.g. senior executives, middle managers and entry-level professionals. Allow programs/courses with different structures and formats e.g. graduate degree programs, short diploma programs, individual courses.
Methodology Survey of existing KM programs Content analysis of course descriptions Design of the framework Verification of the framework by analyzing existing courses and programs
Findings   Survey of KM programs Regularly offered 29 Not regular 7 Not available 17 Master’s 23 Certificate/ Diploma 4 Doctoral 2 Focus on 23 KM master’s programs: Computer Science, Information Systems, Engineering 9 Library and Information Science, Communication 8 Management, Public Policy, Economics 6 Initial list of 53 KM programs 29 programs offered regularly
Findings   Analysis of courses’ descriptions Standardizing the names of the courses Knowledge Management Foundations Knowledge Management Technologies Organization of Information Organizational Learning Information Storage and Retrieval Competitive Intelligence Management of Information Organizations Communities of Practice Most frequent courses  (in 21 programs) :
Findings   Analysis of courses’ descriptions  (cont.) Listing and categorizing topics Business Context People Organization Information Knowledge Technology Competitive intelligence Business value of KM Competitive advantage Knowledge strategy The information society Information economics Knowledge work Ethics and legal issues Power and leadership Communities of practice Team management KM roles Organizational behavior Change management Organizational learning  Organization of information Information retrieval Information policy Information architecture Types of knowledge Knowledge life-cycle Knowledge processes Knowledge representation Corporate portals Document management Decision support systems IT infrastructure Etc.
Developing the framework   The  Contents  part List of topics, grouped into four perspectives Technology Knowledge repositories Corporate portals Knowledge discovery, data mining Decision support systems Artificial intelligence Collaborative environments Etc. Organization Organizational learning Communities of practice Power and leadership Organizational behavior and culture Change management Knowledge professionals Etc. Knowledge Types of knowledge Organization of knowledge Knowledge life-cycle Knowledge processes/ activities Knowledge architecture Taxonomies Etc. Business Knowledge economy/ society Innovation, competitive advantage Knowledge strategy Competitive intelligence Inter-organizational KM Intellectual capital Etc.
Developing the framework   The  Proficiency Levels  part Three levels of expected proficiency 1. Awareness :  getting   acquainted , recalling topics 2. Comprehension :  understanding , dealing with topics 3. Application :  applying  topics  actively  in real situations B T O K Awareness Comprehension Application
Developing the framework   The  Profile  chart Contents  and  Proficiency Levels  combine to show the  Profile  of  a program or course. Competitive Intelligence (B 2 K 2 T 1 O 1 ) Leadership and Management (B 1 K 1 T 0 O 2 ) T O K B T O K B
Implications   Analyzing existing programs Individual courses can be analyzed and  combined  to assess segments of a program or the whole program Common core Required courses : Knowledge Management Organizational Analysis and Design Management Information Systems Knowledge Technologies Information Policy Organization of Knowledge Capstone Course/ Practicum Specialization Required courses : Database Management Information Systems Analysis & Design Electives : Information Storage and Retrieval Searching Electronic Databases Metadata for Internet Resources Internet Fundamentals and Design Example: MSc. in KM, specializing in Information Systems
Implications   Analyzing existing programs  (cont.) Common core Specialization Program as a whole Common core Specialization T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B
Implications   Developing programs and courses 1. Define general  profile  according to learning needs of intended audience 2. Design individual courses, assigning topics according to general  profile Profile of the program as a whole Profiles of individual courses KM Foundations Knowledge Strategy Change Management Knowledge Technologies T O K B T O K B T O K B T O K B T O K B
Summary Proposed framework for developing knowledge management programs Contents : Business, Knowledge, Technology, and Organization perspectives Proficiency Levels : awareness, comprehension, or application of content Profile  chart The framework can be used for: Assessing existing courses and programs Developing new programs and courses according to learning needs

More Related Content

What's hot

Financial management
Financial managementFinancial management
Financial management
BEEP
 
Assessing ICT Learning
Assessing ICT LearningAssessing ICT Learning
Assessing ICT Learning
Miles Berry
 
CTF Discussion: System Incentives and Rewards
CTF Discussion: System Incentives and RewardsCTF Discussion: System Incentives and Rewards
CTF Discussion: System Incentives and Rewards
MSCSA
 
Advising Services For Learning In The Age Of The Portal Opening Session
Advising Services For Learning  In The Age Of The Portal Opening SessionAdvising Services For Learning  In The Age Of The Portal Opening Session
Advising Services For Learning In The Age Of The Portal Opening Session
George Steele
 
Leveraging Academic Analytics in System Administration, Professional Developm...
Leveraging Academic Analytics in System Administration, Professional Developm...Leveraging Academic Analytics in System Administration, Professional Developm...
Leveraging Academic Analytics in System Administration, Professional Developm...
ekunnen
 
Managing change v3
Managing change v3Managing change v3
Managing change v3
Helen Beetham
 
Chap4: developing infrastucture for online learning
Chap4: developing infrastucture for online learningChap4: developing infrastucture for online learning
Chap4: developing infrastucture for online learning
tiekatiki
 
PC3 Project Launch - Leeds Met
PC3 Project Launch - Leeds MetPC3 Project Launch - Leeds Met
PC3 Project Launch - Leeds Met
janetfinlay
 
Eportfolio Mahara Webinar
Eportfolio Mahara WebinarEportfolio Mahara Webinar
Eportfolio Mahara Webinar
Gavin Henrick
 
Educational ICTs in developing countries
Educational ICTs in developing countriesEducational ICTs in developing countries
Educational ICTs in developing countries
Dick Ng'ambi
 
Blended Learning For Faculty
Blended Learning For FacultyBlended Learning For Faculty
Blended Learning For Faculty
EDUCAUSE
 
Stevenson Middle School S Ta R Chart
Stevenson Middle School S Ta R ChartStevenson Middle School S Ta R Chart
Stevenson Middle School S Ta R Chart
Dana Luterman
 
"Can Pike be a STaR campus in Texas?"
"Can Pike be a STaR campus in Texas?""Can Pike be a STaR campus in Texas?"
"Can Pike be a STaR campus in Texas?"
JenniferBeedlow
 
INCEPR Research Summary 08 09
INCEPR Research Summary 08 09INCEPR Research Summary 08 09
INCEPR Research Summary 08 09
aadeportfolio
 
The Tracking E Portfolio Iupui 2009
The Tracking E Portfolio Iupui 2009The Tracking E Portfolio Iupui 2009
The Tracking E Portfolio Iupui 2009
Mary Bold
 
Librarians as teachers: reframing our professional development - Cleary, Corr...
Librarians as teachers: reframing our professional development - Cleary, Corr...Librarians as teachers: reframing our professional development - Cleary, Corr...
Librarians as teachers: reframing our professional development - Cleary, Corr...
IL Group (CILIP Information Literacy Group)
 
Elements of-a-knowledge-management-system
Elements of-a-knowledge-management-systemElements of-a-knowledge-management-system
Elements of-a-knowledge-management-system
Prachyanun Nilsook
 
Year End Ufolio 08 09
Year End Ufolio 08 09Year End Ufolio 08 09
Year End Ufolio 08 09
aadeportfolio
 
Cll 21 may 2013 case study on nature of change
Cll 21 may 2013   case study on nature of changeCll 21 may 2013   case study on nature of change
Cll 21 may 2013 case study on nature of change
Shan Wareing
 
Collaborative Learning Through School Partnership
Collaborative Learning Through School PartnershipCollaborative Learning Through School Partnership
Collaborative Learning Through School Partnership
Tim Denny
 

What's hot (20)

Financial management
Financial managementFinancial management
Financial management
 
Assessing ICT Learning
Assessing ICT LearningAssessing ICT Learning
Assessing ICT Learning
 
CTF Discussion: System Incentives and Rewards
CTF Discussion: System Incentives and RewardsCTF Discussion: System Incentives and Rewards
CTF Discussion: System Incentives and Rewards
 
Advising Services For Learning In The Age Of The Portal Opening Session
Advising Services For Learning  In The Age Of The Portal Opening SessionAdvising Services For Learning  In The Age Of The Portal Opening Session
Advising Services For Learning In The Age Of The Portal Opening Session
 
Leveraging Academic Analytics in System Administration, Professional Developm...
Leveraging Academic Analytics in System Administration, Professional Developm...Leveraging Academic Analytics in System Administration, Professional Developm...
Leveraging Academic Analytics in System Administration, Professional Developm...
 
Managing change v3
Managing change v3Managing change v3
Managing change v3
 
Chap4: developing infrastucture for online learning
Chap4: developing infrastucture for online learningChap4: developing infrastucture for online learning
Chap4: developing infrastucture for online learning
 
PC3 Project Launch - Leeds Met
PC3 Project Launch - Leeds MetPC3 Project Launch - Leeds Met
PC3 Project Launch - Leeds Met
 
Eportfolio Mahara Webinar
Eportfolio Mahara WebinarEportfolio Mahara Webinar
Eportfolio Mahara Webinar
 
Educational ICTs in developing countries
Educational ICTs in developing countriesEducational ICTs in developing countries
Educational ICTs in developing countries
 
Blended Learning For Faculty
Blended Learning For FacultyBlended Learning For Faculty
Blended Learning For Faculty
 
Stevenson Middle School S Ta R Chart
Stevenson Middle School S Ta R ChartStevenson Middle School S Ta R Chart
Stevenson Middle School S Ta R Chart
 
"Can Pike be a STaR campus in Texas?"
"Can Pike be a STaR campus in Texas?""Can Pike be a STaR campus in Texas?"
"Can Pike be a STaR campus in Texas?"
 
INCEPR Research Summary 08 09
INCEPR Research Summary 08 09INCEPR Research Summary 08 09
INCEPR Research Summary 08 09
 
The Tracking E Portfolio Iupui 2009
The Tracking E Portfolio Iupui 2009The Tracking E Portfolio Iupui 2009
The Tracking E Portfolio Iupui 2009
 
Librarians as teachers: reframing our professional development - Cleary, Corr...
Librarians as teachers: reframing our professional development - Cleary, Corr...Librarians as teachers: reframing our professional development - Cleary, Corr...
Librarians as teachers: reframing our professional development - Cleary, Corr...
 
Elements of-a-knowledge-management-system
Elements of-a-knowledge-management-systemElements of-a-knowledge-management-system
Elements of-a-knowledge-management-system
 
Year End Ufolio 08 09
Year End Ufolio 08 09Year End Ufolio 08 09
Year End Ufolio 08 09
 
Cll 21 may 2013 case study on nature of change
Cll 21 may 2013   case study on nature of changeCll 21 may 2013   case study on nature of change
Cll 21 may 2013 case study on nature of change
 
Collaborative Learning Through School Partnership
Collaborative Learning Through School PartnershipCollaborative Learning Through School Partnership
Collaborative Learning Through School Partnership
 

Similar to Knowledge management education

Educação em Gestão do Conhecimento
Educação em Gestão do ConhecimentoEducação em Gestão do Conhecimento
Educação em Gestão do Conhecimento
Andre Saito
 
Ontology of KM technologies
Ontology of KM technologiesOntology of KM technologies
Ontology of KM technologies
Andre Saito
 
Embedding BCE - Institutional Showcase (Strathclyde)
Embedding BCE - Institutional Showcase (Strathclyde)Embedding BCE - Institutional Showcase (Strathclyde)
Embedding BCE - Institutional Showcase (Strathclyde)
JISC BCE
 
Syllabus_Knowledge Management_OBE_2022-2023.pdf
Syllabus_Knowledge Management_OBE_2022-2023.pdfSyllabus_Knowledge Management_OBE_2022-2023.pdf
Syllabus_Knowledge Management_OBE_2022-2023.pdf
MaryYoleAppleDeclaro1
 
Iv yr-vii-sem-mg-6851-pom
Iv yr-vii-sem-mg-6851-pomIv yr-vii-sem-mg-6851-pom
Iv yr-vii-sem-mg-6851-pom
Jayakumar T
 
Iv yr-vii-sem-mg-6851-pom
Iv yr-vii-sem-mg-6851-pomIv yr-vii-sem-mg-6851-pom
Iv yr-vii-sem-mg-6851-pom
Muruganandam Somasundaram
 
Graduate Information Programs and Accreditation: Landscape Survey and Analysis
Graduate Information Programs and Accreditation: Landscape Survey and AnalysisGraduate Information Programs and Accreditation: Landscape Survey and Analysis
Graduate Information Programs and Accreditation: Landscape Survey and Analysis
PVC.ASIST
 
WILMINGTON UNIVERSITYCOLLEGE OF TECHNOLOGYSYLLABUSFACULTY ME.docx
WILMINGTON UNIVERSITYCOLLEGE OF TECHNOLOGYSYLLABUSFACULTY ME.docxWILMINGTON UNIVERSITYCOLLEGE OF TECHNOLOGYSYLLABUSFACULTY ME.docx
WILMINGTON UNIVERSITYCOLLEGE OF TECHNOLOGYSYLLABUSFACULTY ME.docx
ambersalomon88660
 
Fetch
FetchFetch
Teaching Block 2 – Research MethodsFaculty of Busi.docx
Teaching Block 2 – Research MethodsFaculty of Busi.docxTeaching Block 2 – Research MethodsFaculty of Busi.docx
Teaching Block 2 – Research MethodsFaculty of Busi.docx
ssuserf9c51d
 
M phil hse mirta
M phil hse mirtaM phil hse mirta
M phil hse mirta
Mirta Garcia-Jardon
 
Ui cs alumni reunion lecture
Ui cs alumni reunion lectureUi cs alumni reunion lecture
Ui cs alumni reunion lecture
Rasheed Adegoke
 
ds_mod1.pdf
ds_mod1.pdfds_mod1.pdf
ds_mod1.pdf
arjun431527
 
Characterizing Knowledge Maturing - A Conceptual Process Model Integrating E-...
Characterizing Knowledge Maturing - A Conceptual Process Model Integrating E-...Characterizing Knowledge Maturing - A Conceptual Process Model Integrating E-...
Characterizing Knowledge Maturing - A Conceptual Process Model Integrating E-...
Andreas Schmidt
 
1.Business process management in organisations and supply chains 2. Cultural ...
1.Business process management in organisations and supply chains 2. Cultural ...1.Business process management in organisations and supply chains 2. Cultural ...
1.Business process management in organisations and supply chains 2. Cultural ...
Peter Trkman
 
Interface Structures For LLL
Interface Structures For LLLInterface Structures For LLL
Interface Structures For LLL
Pencho Mihnev
 
DL in the disciplines july 13
DL in the disciplines july 13DL in the disciplines july 13
DL in the disciplines july 13
Helen Beetham
 
Ll from over 200 projects presentation file
Ll from over 200 projects presentation fileLl from over 200 projects presentation file
Ll from over 200 projects presentation file
KMIRC PolyU
 
Ccsc 2015 panel
Ccsc 2015 panelCcsc 2015 panel
Ccsc 2015 panel
Jennifer Polack
 
KM
KMKM
KM
GLM
 

Similar to Knowledge management education (20)

Educação em Gestão do Conhecimento
Educação em Gestão do ConhecimentoEducação em Gestão do Conhecimento
Educação em Gestão do Conhecimento
 
Ontology of KM technologies
Ontology of KM technologiesOntology of KM technologies
Ontology of KM technologies
 
Embedding BCE - Institutional Showcase (Strathclyde)
Embedding BCE - Institutional Showcase (Strathclyde)Embedding BCE - Institutional Showcase (Strathclyde)
Embedding BCE - Institutional Showcase (Strathclyde)
 
Syllabus_Knowledge Management_OBE_2022-2023.pdf
Syllabus_Knowledge Management_OBE_2022-2023.pdfSyllabus_Knowledge Management_OBE_2022-2023.pdf
Syllabus_Knowledge Management_OBE_2022-2023.pdf
 
Iv yr-vii-sem-mg-6851-pom
Iv yr-vii-sem-mg-6851-pomIv yr-vii-sem-mg-6851-pom
Iv yr-vii-sem-mg-6851-pom
 
Iv yr-vii-sem-mg-6851-pom
Iv yr-vii-sem-mg-6851-pomIv yr-vii-sem-mg-6851-pom
Iv yr-vii-sem-mg-6851-pom
 
Graduate Information Programs and Accreditation: Landscape Survey and Analysis
Graduate Information Programs and Accreditation: Landscape Survey and AnalysisGraduate Information Programs and Accreditation: Landscape Survey and Analysis
Graduate Information Programs and Accreditation: Landscape Survey and Analysis
 
WILMINGTON UNIVERSITYCOLLEGE OF TECHNOLOGYSYLLABUSFACULTY ME.docx
WILMINGTON UNIVERSITYCOLLEGE OF TECHNOLOGYSYLLABUSFACULTY ME.docxWILMINGTON UNIVERSITYCOLLEGE OF TECHNOLOGYSYLLABUSFACULTY ME.docx
WILMINGTON UNIVERSITYCOLLEGE OF TECHNOLOGYSYLLABUSFACULTY ME.docx
 
Fetch
FetchFetch
Fetch
 
Teaching Block 2 – Research MethodsFaculty of Busi.docx
Teaching Block 2 – Research MethodsFaculty of Busi.docxTeaching Block 2 – Research MethodsFaculty of Busi.docx
Teaching Block 2 – Research MethodsFaculty of Busi.docx
 
M phil hse mirta
M phil hse mirtaM phil hse mirta
M phil hse mirta
 
Ui cs alumni reunion lecture
Ui cs alumni reunion lectureUi cs alumni reunion lecture
Ui cs alumni reunion lecture
 
ds_mod1.pdf
ds_mod1.pdfds_mod1.pdf
ds_mod1.pdf
 
Characterizing Knowledge Maturing - A Conceptual Process Model Integrating E-...
Characterizing Knowledge Maturing - A Conceptual Process Model Integrating E-...Characterizing Knowledge Maturing - A Conceptual Process Model Integrating E-...
Characterizing Knowledge Maturing - A Conceptual Process Model Integrating E-...
 
1.Business process management in organisations and supply chains 2. Cultural ...
1.Business process management in organisations and supply chains 2. Cultural ...1.Business process management in organisations and supply chains 2. Cultural ...
1.Business process management in organisations and supply chains 2. Cultural ...
 
Interface Structures For LLL
Interface Structures For LLLInterface Structures For LLL
Interface Structures For LLL
 
DL in the disciplines july 13
DL in the disciplines july 13DL in the disciplines july 13
DL in the disciplines july 13
 
Ll from over 200 projects presentation file
Ll from over 200 projects presentation fileLl from over 200 projects presentation file
Ll from over 200 projects presentation file
 
Ccsc 2015 panel
Ccsc 2015 panelCcsc 2015 panel
Ccsc 2015 panel
 
KM
KMKM
KM
 

Recently uploaded

Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptxDublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
Kunal Gupta
 
WPRiders Company Presentation Slide Deck
WPRiders Company Presentation Slide DeckWPRiders Company Presentation Slide Deck
WPRiders Company Presentation Slide Deck
Lidia A.
 
BLOCKCHAIN FOR DUMMIES: GUIDEBOOK FOR ALL
BLOCKCHAIN FOR DUMMIES: GUIDEBOOK FOR ALLBLOCKCHAIN FOR DUMMIES: GUIDEBOOK FOR ALL
BLOCKCHAIN FOR DUMMIES: GUIDEBOOK FOR ALL
Liveplex
 
ScrumGathering New Orleans 2024 Catherine Louis.pdf
ScrumGathering New Orleans 2024  Catherine Louis.pdfScrumGathering New Orleans 2024  Catherine Louis.pdf
ScrumGathering New Orleans 2024 Catherine Louis.pdf
Global Agile Consulting- CLL-Group, LLC
 
IPLOOK Remote-Sensing Satellite Solution
IPLOOK Remote-Sensing Satellite SolutionIPLOOK Remote-Sensing Satellite Solution
IPLOOK Remote-Sensing Satellite Solution
IPLOOK Networks
 
RPA In Healthcare Benefits, Use Case, Trend And Challenges 2024.pptx
RPA In Healthcare Benefits, Use Case, Trend And Challenges 2024.pptxRPA In Healthcare Benefits, Use Case, Trend And Challenges 2024.pptx
RPA In Healthcare Benefits, Use Case, Trend And Challenges 2024.pptx
SynapseIndia
 
Understanding Insider Security Threats: Types, Examples, Effects, and Mitigat...
Understanding Insider Security Threats: Types, Examples, Effects, and Mitigat...Understanding Insider Security Threats: Types, Examples, Effects, and Mitigat...
Understanding Insider Security Threats: Types, Examples, Effects, and Mitigat...
Bert Blevins
 
7 Most Powerful Solar Storms in the History of Earth.pdf
7 Most Powerful Solar Storms in the History of Earth.pdf7 Most Powerful Solar Storms in the History of Earth.pdf
7 Most Powerful Solar Storms in the History of Earth.pdf
Enterprise Wired
 
Gen-AI in Telcos: Strategies, Challenges & Impact
Gen-AI in Telcos: Strategies, Challenges & ImpactGen-AI in Telcos: Strategies, Challenges & Impact
Gen-AI in Telcos: Strategies, Challenges & Impact
aejazahamed4
 
Applying Retrieval-Augmented Generation (RAG) to Combat Hallucinations in GenAI
Applying Retrieval-Augmented Generation (RAG) to Combat Hallucinations in GenAIApplying Retrieval-Augmented Generation (RAG) to Combat Hallucinations in GenAI
Applying Retrieval-Augmented Generation (RAG) to Combat Hallucinations in GenAI
ssuserd4e0d2
 
Evolution of iPaaS - simplify IT workloads to provide a unified view of data...
Evolution of iPaaS - simplify IT workloads to provide a unified view of  data...Evolution of iPaaS - simplify IT workloads to provide a unified view of  data...
Evolution of iPaaS - simplify IT workloads to provide a unified view of data...
Torry Harris
 
Choose our Linux Web Hosting for a seamless and successful online presence
Choose our Linux Web Hosting for a seamless and successful online presenceChoose our Linux Web Hosting for a seamless and successful online presence
Choose our Linux Web Hosting for a seamless and successful online presence
rajancomputerfbd
 
How RPA Help in the Transportation and Logistics Industry.pptx
How RPA Help in the Transportation and Logistics Industry.pptxHow RPA Help in the Transportation and Logistics Industry.pptx
How RPA Help in the Transportation and Logistics Industry.pptx
SynapseIndia
 
Empowering Businesses in the Digital Age
Empowering Businesses in the Digital AgeEmpowering Businesses in the Digital Age
Empowering Businesses in the Digital Age
Bert Blevins
 
Data Integration Basics: Merging & Joining Data
Data Integration Basics: Merging & Joining DataData Integration Basics: Merging & Joining Data
Data Integration Basics: Merging & Joining Data
Safe Software
 
DealBook of Ukraine: 2024 edition
DealBook of Ukraine: 2024 editionDealBook of Ukraine: 2024 edition
DealBook of Ukraine: 2024 edition
Yevgen Sysoyev
 
Password Rotation in 2024 is still Relevant
Password Rotation in 2024 is still RelevantPassword Rotation in 2024 is still Relevant
Password Rotation in 2024 is still Relevant
Bert Blevins
 
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdfBT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
Neo4j
 
TrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-In
TrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-InTrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-In
TrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-In
TrustArc
 
The Role of Technology in Payroll Statutory Compliance (1).pdf
The Role of Technology in Payroll Statutory Compliance (1).pdfThe Role of Technology in Payroll Statutory Compliance (1).pdf
The Role of Technology in Payroll Statutory Compliance (1).pdf
paysquare consultancy
 

Recently uploaded (20)

Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptxDublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
 
WPRiders Company Presentation Slide Deck
WPRiders Company Presentation Slide DeckWPRiders Company Presentation Slide Deck
WPRiders Company Presentation Slide Deck
 
BLOCKCHAIN FOR DUMMIES: GUIDEBOOK FOR ALL
BLOCKCHAIN FOR DUMMIES: GUIDEBOOK FOR ALLBLOCKCHAIN FOR DUMMIES: GUIDEBOOK FOR ALL
BLOCKCHAIN FOR DUMMIES: GUIDEBOOK FOR ALL
 
ScrumGathering New Orleans 2024 Catherine Louis.pdf
ScrumGathering New Orleans 2024  Catherine Louis.pdfScrumGathering New Orleans 2024  Catherine Louis.pdf
ScrumGathering New Orleans 2024 Catherine Louis.pdf
 
IPLOOK Remote-Sensing Satellite Solution
IPLOOK Remote-Sensing Satellite SolutionIPLOOK Remote-Sensing Satellite Solution
IPLOOK Remote-Sensing Satellite Solution
 
RPA In Healthcare Benefits, Use Case, Trend And Challenges 2024.pptx
RPA In Healthcare Benefits, Use Case, Trend And Challenges 2024.pptxRPA In Healthcare Benefits, Use Case, Trend And Challenges 2024.pptx
RPA In Healthcare Benefits, Use Case, Trend And Challenges 2024.pptx
 
Understanding Insider Security Threats: Types, Examples, Effects, and Mitigat...
Understanding Insider Security Threats: Types, Examples, Effects, and Mitigat...Understanding Insider Security Threats: Types, Examples, Effects, and Mitigat...
Understanding Insider Security Threats: Types, Examples, Effects, and Mitigat...
 
7 Most Powerful Solar Storms in the History of Earth.pdf
7 Most Powerful Solar Storms in the History of Earth.pdf7 Most Powerful Solar Storms in the History of Earth.pdf
7 Most Powerful Solar Storms in the History of Earth.pdf
 
Gen-AI in Telcos: Strategies, Challenges & Impact
Gen-AI in Telcos: Strategies, Challenges & ImpactGen-AI in Telcos: Strategies, Challenges & Impact
Gen-AI in Telcos: Strategies, Challenges & Impact
 
Applying Retrieval-Augmented Generation (RAG) to Combat Hallucinations in GenAI
Applying Retrieval-Augmented Generation (RAG) to Combat Hallucinations in GenAIApplying Retrieval-Augmented Generation (RAG) to Combat Hallucinations in GenAI
Applying Retrieval-Augmented Generation (RAG) to Combat Hallucinations in GenAI
 
Evolution of iPaaS - simplify IT workloads to provide a unified view of data...
Evolution of iPaaS - simplify IT workloads to provide a unified view of  data...Evolution of iPaaS - simplify IT workloads to provide a unified view of  data...
Evolution of iPaaS - simplify IT workloads to provide a unified view of data...
 
Choose our Linux Web Hosting for a seamless and successful online presence
Choose our Linux Web Hosting for a seamless and successful online presenceChoose our Linux Web Hosting for a seamless and successful online presence
Choose our Linux Web Hosting for a seamless and successful online presence
 
How RPA Help in the Transportation and Logistics Industry.pptx
How RPA Help in the Transportation and Logistics Industry.pptxHow RPA Help in the Transportation and Logistics Industry.pptx
How RPA Help in the Transportation and Logistics Industry.pptx
 
Empowering Businesses in the Digital Age
Empowering Businesses in the Digital AgeEmpowering Businesses in the Digital Age
Empowering Businesses in the Digital Age
 
Data Integration Basics: Merging & Joining Data
Data Integration Basics: Merging & Joining DataData Integration Basics: Merging & Joining Data
Data Integration Basics: Merging & Joining Data
 
DealBook of Ukraine: 2024 edition
DealBook of Ukraine: 2024 editionDealBook of Ukraine: 2024 edition
DealBook of Ukraine: 2024 edition
 
Password Rotation in 2024 is still Relevant
Password Rotation in 2024 is still RelevantPassword Rotation in 2024 is still Relevant
Password Rotation in 2024 is still Relevant
 
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdfBT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
 
TrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-In
TrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-InTrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-In
TrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-In
 
The Role of Technology in Payroll Statutory Compliance (1).pdf
The Role of Technology in Payroll Statutory Compliance (1).pdfThe Role of Technology in Payroll Statutory Compliance (1).pdf
The Role of Technology in Payroll Statutory Compliance (1).pdf
 

Knowledge management education

  • 1. Knowledge Management Education: A Framework towards the Development of a Comprehensive Degree Program André Saito [email_address] Tunç Medeni [email_address] Marcelo Machado [email_address] Katsuhiro Umemoto [email_address] KSS 2004 The 5 th International Symposium on Knowledge and Systems Sciences November 10-12, 2004, Ishikawa, Japan Ver 2.2 – 2004-11-09 School of Knowledge Science Japan Advanced Institute of Science and Technology
  • 2. Background Emergence of the knowledge society Knowledge as economic resource Explosion of publications, activities, institutions, products Establishment of KM as an academic discipline Knowledge workers vs. “ knowledge managers ” KM: from practice to research to education Diversity of perspectives in KM Many contributing fields : economics, management science, computer science, systems science, etc. Roughly two main approaches : people -oriented and technology -oriented
  • 3. Goal To build a framework that facilitated the development of KM programs and courses. The framework should: Present a comprehensive perspective to KM e.g. integrating the main contributing fields, and the people - and the technology -oriented approaches Serve the educational needs of a wide audience e.g. senior executives, middle managers and entry-level professionals. Allow programs/courses with different structures and formats e.g. graduate degree programs, short diploma programs, individual courses.
  • 4. Methodology Survey of existing KM programs Content analysis of course descriptions Design of the framework Verification of the framework by analyzing existing courses and programs
  • 5. Findings Survey of KM programs Regularly offered 29 Not regular 7 Not available 17 Master’s 23 Certificate/ Diploma 4 Doctoral 2 Focus on 23 KM master’s programs: Computer Science, Information Systems, Engineering 9 Library and Information Science, Communication 8 Management, Public Policy, Economics 6 Initial list of 53 KM programs 29 programs offered regularly
  • 6. Findings Analysis of courses’ descriptions Standardizing the names of the courses Knowledge Management Foundations Knowledge Management Technologies Organization of Information Organizational Learning Information Storage and Retrieval Competitive Intelligence Management of Information Organizations Communities of Practice Most frequent courses (in 21 programs) :
  • 7. Findings Analysis of courses’ descriptions (cont.) Listing and categorizing topics Business Context People Organization Information Knowledge Technology Competitive intelligence Business value of KM Competitive advantage Knowledge strategy The information society Information economics Knowledge work Ethics and legal issues Power and leadership Communities of practice Team management KM roles Organizational behavior Change management Organizational learning Organization of information Information retrieval Information policy Information architecture Types of knowledge Knowledge life-cycle Knowledge processes Knowledge representation Corporate portals Document management Decision support systems IT infrastructure Etc.
  • 8. Developing the framework The Contents part List of topics, grouped into four perspectives Technology Knowledge repositories Corporate portals Knowledge discovery, data mining Decision support systems Artificial intelligence Collaborative environments Etc. Organization Organizational learning Communities of practice Power and leadership Organizational behavior and culture Change management Knowledge professionals Etc. Knowledge Types of knowledge Organization of knowledge Knowledge life-cycle Knowledge processes/ activities Knowledge architecture Taxonomies Etc. Business Knowledge economy/ society Innovation, competitive advantage Knowledge strategy Competitive intelligence Inter-organizational KM Intellectual capital Etc.
  • 9. Developing the framework The Proficiency Levels part Three levels of expected proficiency 1. Awareness : getting acquainted , recalling topics 2. Comprehension : understanding , dealing with topics 3. Application : applying topics actively in real situations B T O K Awareness Comprehension Application
  • 10. Developing the framework The Profile chart Contents and Proficiency Levels combine to show the Profile of a program or course. Competitive Intelligence (B 2 K 2 T 1 O 1 ) Leadership and Management (B 1 K 1 T 0 O 2 ) T O K B T O K B
  • 11. Implications Analyzing existing programs Individual courses can be analyzed and combined to assess segments of a program or the whole program Common core Required courses : Knowledge Management Organizational Analysis and Design Management Information Systems Knowledge Technologies Information Policy Organization of Knowledge Capstone Course/ Practicum Specialization Required courses : Database Management Information Systems Analysis & Design Electives : Information Storage and Retrieval Searching Electronic Databases Metadata for Internet Resources Internet Fundamentals and Design Example: MSc. in KM, specializing in Information Systems
  • 12. Implications Analyzing existing programs (cont.) Common core Specialization Program as a whole Common core Specialization T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B
  • 13. Implications Developing programs and courses 1. Define general profile according to learning needs of intended audience 2. Design individual courses, assigning topics according to general profile Profile of the program as a whole Profiles of individual courses KM Foundations Knowledge Strategy Change Management Knowledge Technologies T O K B T O K B T O K B T O K B T O K B
  • 14. Summary Proposed framework for developing knowledge management programs Contents : Business, Knowledge, Technology, and Organization perspectives Proficiency Levels : awareness, comprehension, or application of content Profile chart The framework can be used for: Assessing existing courses and programs Developing new programs and courses according to learning needs