Astute Case Study - Accelerated 90-Day Upgrade for Hospitality Company
BackgroundGlobal Hotel Chain’s HCM SystemUpgraded in 90 Days• Global hotel chain with multiple properties and business units needed its HCM System upgraded within 90 days – with zero to minimal disruptions to its day-to-day business operations• Client needed customized functionalities, making the upgrade more complexThe client is one of the biggest names inthe global hospitality industry with extensivehotel properties across the globe.In order to keep up with the day-to-daychallenges inherent in managing morethan 100,000 employees spread out indifferent countries, the client needed toupgrade its current PeopleSoft HumanCapital Management (HCM) system sothat it can leverage the new HR and payrollrelated web functionalities of the latestversion. However, the client’s multiple hotelproperties and custom row level securitymade the upgrade process more complexthan usual. Some of its hotels were unionhotels while some were not. And it hadseveral hotel properties that operated asindependent business units – with differentbusiness rules and processes – whilestill technically being part of the samecorporation.The challenge was to perform the PeopleSoftHCM upgrade while incorporating all of thevarious business rules, with zero to minimaldisruptions to the client’s day-to-day businessoperations.
4637 Chabot Drive, Suite 220 • Pleasanton • CA 94588• E: info@beAstute.com • T: 925.924.1400After assessing the client’s project requirements,Astute recommended its proprietary 90-dayAccelerated Upgrade Methodology and:• Configured the system to incorporate all business rules specific to the various business units and implemented the upgrade ahead of schedule.• Included two test moves prior to the production move. Cutover plans were tested as part of the test moves and made ready for the final move to production.• Addressed and resolved all issues that arose during the upgrade in a timely and efficient manner.• Leveraged its offshore resources to deliver the project ahead of schedule and as a result, was able to incorporate additional functionalities without any changes to timelines.Astute SolutionsCustomer Requirements• HCM Upgrade from 8.8 to 8.9 MP1 in 90 days.• Complete Customizations of Online and Offline objects• Designing New Security on the Lines of the Modified Person Model.Customer BenefitsAstute’s onsite-offsitesupport model deliveredsignificant cost-savingsfor the client.Astute’s onsite-offsite support modeldelivered significant cost-savings forthe client.Since Astute was capable of workingindependently, the client did not have tocommit any of its resources to the projectand was free to focus on its internalprojects and other strategic initiatives.The client’s newly upgraded PeopleSoftHCM system, coupled with Astute’scustomizations, significantly improvedthe efficiency of its HR Department. Keydecision makers now had quick accessto role-relevant information and anefficient way to disseminate informationto its employees.About Astute Business SolutionsAstute is dedicated to providing innovative solutions that address our clients’ unique andindustry-specific pain points. We specialize in extending the out-of-the-box functionality ofenterprise applications using our seamless add-on solutions so our clients can be spared theburden of messy and difficult-to-maintain customizations. Our unique combination of onsite,offsite and offshore resources enable us to provide best-in-class service and support to ourclients at significant cost savings.